Master Rooter, LLC

I have to be charged $440 only but I was charged $1550 for a job that they never did, they excuse because of the time, they are not honest with customers as show in the page YELP They use to do all customers the samething.

I should have read the reviews, quoted $140, then $280, when they showed it went to $540.00 and trying for another $300 for chemicals. So lets look at my 750 gal septic tank which has a 6" cleanout pipe. so no digging, just drop the 4" hose in and pump out the tank. About 35 minutes to back in, pull the hoses, put them in the tank, drain the tank, put hoses away, write out an absurd invoice. Read reviews, call three companies, forget any quotes over the phone, let them come out and give a free estimate. no free estimate? say goodbye, absurd estimate, say goodbye. Screw me once shame on you screw me twice shame on me. They said it costs more when the tank is full, who calls for a pump out when the tank ie not full ????

Comparable pricing. I called around to many septic companies and they all seem to be about the same in pricing. Steven was my technician, he educated me on my system and broke down all the work I was having done. After everything was done he called me back out to review the work done to make sure I was satisfied! I was very satisfied needless to say.

Professional, little damage to grass, reasonable price even provided a military discount

They arrived promptly, did the work and were courteous.

We had hired Master Rooter to inspect the general health of our septic tank and they discovered that the piping was severely damaged which led to sewage accumulating to the top of the tank. The repair engineer Steve was extremely knowledgeable and explained the issue using diagrams and detailed the repairs that would be needed. He and his assistant performed the repairs right away due to the urgency of the situation and it was completed within 2-3 hours. He also provided advice on how to take care of septic tank in the future and provided a discount to make the repairs affordable. The only reason work quality is 4/5 stars is because we just had the repairs done and we'd like to see how the tank performs over the next couple of years. But overall, a job really well done, with excellent customer service.

We have not used them yet but we had contacted them for an issue we thought was with our septic tank. They were very honest in letting us know that was not our issue. We will call them to do the tank in the near future and will recommend this company to our friends and family.

After four different contractors, they managed to identify the real problem. I like that he used simple pictures from the internet to explain the issue. We ended paying more than expected, but at least we have five years of peace of mind!

Very responsive, nice on the phone and explained at each step what was needed. It turned out we needed more work than we hoped. They did what they could to help keep costs down but still a good bit more than we expected. I think pricing landed slightly below market average but seemed fair. Very knowledgeable and great getting a warranty on the work. They were very careful with our lawn and clean up.

Very nice ladies that work in the office. Samantha was very politely with that great southern hospitality... 👍👍👍👍👍

well done, courteous and polite.

They were great Thanks so much.

One of my tenants called and said that they were having trouble flushing the toilet. After a plumber tried, unsuccessfully, to clear what I thought was a clog, I called Master Rooter. Sam was able to get me on the schedule for later in the day. And as promised, I got a call from Steven, letting me know that he was in the way to the house and to meet me there. Once he arrived, Steven was able to quickly find the tank and dig down to it. As soon as he opened the tank, it was clear that some work was needed. Steven was able to explain to me clearly what work was needed, the cost involved. He was then able to get the job done and get the toilets to flush late in the evening. Kudos to Steven and Sam for their quick response and professionalism. I would recommend them to anyone who is looking for a good septic company.