LOWE'S

I would tell people no issues; great place to go. The employees there were great, very helpful. They could use more employees on the floor.

I called their customer service number and they helped me complete the purchase online. The sales agent is always on point. I’ve never had a problem, with them. They’re always very helpful. When you purchase something from them, they make the purchase for you then they schedule the install. They have an actual install team. They call you to set up the installation schedule. I ordered it on Tuesday and they told me that my install would be on Thursday. It was Pete’s Plumbing that agreed to do the installation. Pete’s was supposed to call me Thursday but I didn’t get the call yesterday. I called them first thing this morning and they told me that they had only received the contracts from Lowe’s and they do not schedule installations until they had received the purchase order from Lowe’s and they have not received the purchase orders. Then they told me that they are so backed up because of frozen pipes due to the cold weather. They would not be able to install in until the end of next week. I called Lowe’s back and told them what was going on with the install team. I told her that this was not acceptable, we spent thousands of dollars and I’m not used to this kind of things happening. I asked her to get with Pete’s and A) find out if they could actually do it before the end of next week, B) find another installer who could do it, and C) that I wanna get discount for all the trouble I’ve been going through. They had agreed to give me a discount. She called back early and told me that they contacted Pete and they do not have the ability to do it before the end of next week and their other licensed installer could not do it. So at this point, I have no idea when my dishwasher is going to be delivered or going to be installed. I try to understand. I got a good price. Everybody was courteous and professional. I have to initiate every call for information up until today. They were supposed to call me on a certain day and they didn’t call me.

Each person they have in the department is very knowledge. It is very easy to find someone to help you.

We got the price plus whatever discounts and stuff that was in there because of the discounts from manufacturer and whatever Lowe’s themselves were offering. We went through my wish list first and I did not have to take anything off my wish list. So I got my kitchen just the way I wanted it.

Great job!

We are very pleased. We have them do quite a few things in the past; rugs, a fence and more. They are extremely responsive. Lowe’s themselves are not the installers but the ones they use as their installers have all been extremely professional.

Lowe's did not put in our dishwasher correctly. They kept ordering things over and over. We were without an oven for a while. The big boss finally get in touch with me and helped. He came out several times in fact. They just sub out work to companies that do shotty work. In the future, I would never want to deal with that again. I mean, in the end, everything turned out okay so that was good. I would not use Lowe's again for kitchen renovations or probably recommend them for that. I do not know how their other departments are but for kitchen renovations, I think we would look elsewhere if we had to do it all over again.

Was by far the best price around for the DUET, especially with a 10% off coupon that was mailed to me as a new homeowner. The coupons can also be obtained by registering on the Lowe's website or through E-bay (the 10% off is worth the price of the coupon on e-bay when you are buying a big ticket item).

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