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EXOVATIONS of Atlanta
Thermostat - Install or Replace, Thermostat - Repair or Reprogram, Acoustic Ceiling Tiles - Install,
About us
We take pride in delivering an unparalleled home improvement process that guarantees homeowners a remodeling project that is both on schedule and within their budget. What sets us apart from other contractors is the surprisingly easy and stress-free renovation experience we provide, ensuring that our customers can sit back and relax while we take care of everything.
Business highlights
29 years of experience
Services we offer
Replacement siding (James Hardie), decks, doors, gutter protection systems & under deck ceiling systems., roofing, windows
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.7221 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 83% | ||
| 8% | ||
| 4% | ||
| 2% | ||
| 3% |
Showing 151-175 of 221 reviews
John M.
Feb 2013
We are very pleased with the work we had done. The old siding, soffit and facia were removed and replaced with new Certainteed Weatherboard siding. The entire house was then pressure washed and the new siding painted with Sherwin Williams paint.
Response from EXOVATIONS of Atlanta
"We are thrilled to hear of your experience and appreciate you taking your time to write this review. Thank you for being such a wonderful customer and please don't hesitate to contact us for any future projects. Regards, Candice Skinner, Marketing Director"
Joseph Y.
Jan 2013
Ms. Branch was a "Joy" to deal with. She was professional and very knowledgeable in describing the work that was to be performed. She was always reachable by phone. Her estimate was "right on" accurate, with a slight adjustment upward due to some needed additional supplies. The work itself took two weeks to complete and Jim McCulloch got the job finished right on schedule, November 30th! The workers left the area free of any old debris or un-used supplies. When completed, the entire project was a visual transformaton of a worn, weather-beaten exterior into a beautifully-done home with promising curb appeal.
I would NOT hesitate to call Exovations again for any additional work when needed, and I would gladly recommend them to anyone requesting outdoor repairs or repainting on their house!
I would NOT hesitate to call Exovations again for any additional work when needed, and I would gladly recommend them to anyone requesting outdoor repairs or repainting on their house!
Response from EXOVATIONS of Atlanta
"We are thrilled to hear of your experience and appreciate you taking your time to write this review. Thank you for being such a wonderful customer and please don't hesitate to contact us for any future projects. Regards, Candice Skinner, Marketing Director"
Virgil P.
Jan 2013
Mr. Wayne Blount, Exovations sales representative, met with us to discuss the changes we wanted to make. As we walked around the house, he made notes regarding our desires, preliminary measurements and made some helpful suggestions. We then sat at our kitchen table and he discussed Exovations the company (which we knew about thanks to their comprehensive website), the renovation process and specific information regarding the materials (siding, windows, doors, etc.). We were actually surprised when the estimate came in lower than we anticipated, so we signed the contract. We were also grateful for Mr. Blount's thoroughness and no-pressure sales approach.
Shortly after Mr. Blount's visit, the project manager, Charlie Whitfield visited to make detailed measurements and provide a schedule for completion of the project. Shortly thereafter, the materials were delivered and the project began. There was an issue with the first work crew not showing up when they were supposed to, however, the crew was promptly replaced and the work continued. (Mr. Whitfield later explained that the initial crew was "auditioning" for Exovations and had lost their opportunity to become a part of the company.)Except for delays due to extra siding being needed from the factory (a custom order) and limited access to the house during an out-of-town trip on our part, the project was completed within the time frame (a little more than two weeks) that Mr. Whitfield had indicated.
For their part, their EXcellent work deserves an OVATION from us. Problems occuring during the project were mimimal and handled in a timely fashion. We are extremely pleased with the results of the project and feel confident in recommending these professionals to others needing similar services.
Shortly after Mr. Blount's visit, the project manager, Charlie Whitfield visited to make detailed measurements and provide a schedule for completion of the project. Shortly thereafter, the materials were delivered and the project began. There was an issue with the first work crew not showing up when they were supposed to, however, the crew was promptly replaced and the work continued. (Mr. Whitfield later explained that the initial crew was "auditioning" for Exovations and had lost their opportunity to become a part of the company.)Except for delays due to extra siding being needed from the factory (a custom order) and limited access to the house during an out-of-town trip on our part, the project was completed within the time frame (a little more than two weeks) that Mr. Whitfield had indicated.
For their part, their EXcellent work deserves an OVATION from us. Problems occuring during the project were mimimal and handled in a timely fashion. We are extremely pleased with the results of the project and feel confident in recommending these professionals to others needing similar services.
Response from EXOVATIONS of Atlanta
"Thank you very much for taking your time to submit this review. We greatly appreciate your business and for being a valued Exovations customer. Thanks again! Candice Skinner, Marketing Director"
Colleen W.
Nov 2012
I contacted Exovations for exterior painiting which included replacement of most of brick molding around windows and some siding.
The service included pressure washing, wood replacement, and painting.
Exovations worked with me every step of way from Eric who provided all estimates, to my Project Manager Jim Schuster who ensure they met every step and made this very painless and exciting to look forward to.
When I went into panic about color of shutters, Jim came right out to ensure me it was not the color being used and had them while he was there paint a shutter to ensure the color was what I was lookiing for.
My outsdie looks awesome and my neighbors are now jealous.
I will be using Exovations again for my fence and roof and would recommend them to anyone looking for house renovaations.
They truely are professionals.
The service included pressure washing, wood replacement, and painting.
Exovations worked with me every step of way from Eric who provided all estimates, to my Project Manager Jim Schuster who ensure they met every step and made this very painless and exciting to look forward to.
When I went into panic about color of shutters, Jim came right out to ensure me it was not the color being used and had them while he was there paint a shutter to ensure the color was what I was lookiing for.
My outsdie looks awesome and my neighbors are now jealous.
I will be using Exovations again for my fence and roof and would recommend them to anyone looking for house renovaations.
They truely are professionals.
Response from EXOVATIONS of Atlanta
"Thank you very much for your kind review and comments about our staff. We appreciate you taking your time to give us some feedback and more importantly for being an Exovations customer. Please do refer us to everyone you know! If we can help with any future projects, we would certainly be glad to. Thank you again! Candice Skinner Marketing Director, Exovations"
Allen D.
Nov 2012
Exovatiion crew was very professional. They arrived promptly every day and were very hard wroking, We found an issue with flashing that was leaking, causing damage to the roof and siding, Their roofers came immediately to repair and worked into the evening so that they wouldn't delay the painting crew the next day, The job was done on time and in budget.
I highly recommend these folks.
I highly recommend these folks.
Response from EXOVATIONS of Atlanta
"Mr. Danley, Thank you for taking your time to write this review and for being an Exovations customer. We appreciate your business and your feedback. Please contact us in the future for any additional work you may need and don't forget to check out our Referral Rewards Program! Thanks again! Candice Skinner Marketing Director, Exovations"
L C.
Nov 2012
Terry came out and drew up and amazing plan for our new deck to include a Big Green Egg cooking area for my husband as well as hot tub and relaxing area. Jim executed it on time and as described, A++++
Response from EXOVATIONS of Atlanta
"We are thrilled that you are so pleased with your project and the process to getting the work completed. We agree, Jim and Terry are a great team and we are very proud of them. Thank you for your business and for taking your time to complete this review. We appreciate your business and look forward to working with you again on any future projects you may have. Please refer us to your friends, neighbors, and relatives! We have a Referral Rewards Program listed on our website, www.exovations.com that you should check out! Thank you again!! Candice Skinner Marketing Director, Exovations"
Lorraine A.
Nov 2012
I contacted Exovations for a free estimate. I was immediately provided with an appointment for one week later. I also received
an email confirming my appointment which I thought was very professional. Joy Branch came to my home the following week (showed up on time) and provided a detailed estimate that was very specifics down to the type and thickness of wood, type of materials, brand of door and Sherwin WIlliams paint that they would be used. After providing her estimate, she advised me that they will match any reputable estimate I received from other vendors if I was interested in doing business with them. Additionally she told me that they do NOT expect ANY payment until the job is 100% complete and I am completely satisfied. I was so elated at her professionalism and how they demonstrate that they are confident that I would be 100% satisfied. I worked with Joy over 2 days to provide her with the lowest estimate I received. Exovations was not originally the lowest but they absolutely DID match the lowest offer I received. It saved me $4,000 off the cost of the project. Once I agreed to have them complete the renovation, she assigned me a project manager - Jim McCulloch. Jim showed up on time for our preconstruction meeting on time and provided me with the detailed list of all the different steps of the screen room installation INCLUDING the dates I could expect each of these things to occur. They were organized enough to provide me with the date the dumpster would be delivered. I was also impressed that they provided me with an access/account on their website where I could get updates on the progress of my project 24 hours a day. SO CONVENIENT. The project took about a week longer than expected to complete because the Cobb County inspector delayed the job with some request to rewire, use different materials at the bottom of the knee wall and recaulk a few things. Jim, project manager, was readily available every day of the project. Even when he was called out of town because his father passed, Jim was still in touch and working on my behalf. I am so pleased at the completed look of my screen room. I use it every single day! They made this process completely enjoyable and it is so nice to see that there are companies who stand behind their name, the products they use and there are NO subcontractors!
Response from EXOVATIONS of Atlanta
"Member, Thank you very much for taking your time to write such a wonderful, detailed review of our company, staff, and your experience with us. We greatly appreciate you giving us feedback and more importantly we are thankful for your business and you as a customer. Please do refer us to friends, neighbors, and relatives as that is our best compliment to receive is customer referrals! Please visit our website and check out our Referral Rewards Program. Thank you again! Candice Skinner Marketing Director, Exovations"
Chuck R.
Nov 2012
I first used Exovations back in March of this year for an extensive remodel of our home that we were moving into. When I was ready to have the Sun Room remodeled, it was a no brainer, I knew exactly whom to contact. I contacted Terry and he set up a time and came out and went over all the options and suggestions and then had me a quote the same day and we were ready-set-go! I told Terry that the only stipulation that I had was that I wanted Jim M. as my project manager. Of course, Terry had already anticipated this as they work extremely well together - kind of like brothers ( Jim being the much younger one ). You need to see my review from March of this year as I could write a book on the quality of this company. These guys are true craftsman and perfectionist! The way they have everything set up - makes it go seamless!
From start to finish, my project manager, Jim is on it! He makes sure that everything is done according to schedule and more importantly - that it is done right and of top quality! All of the crews know what he expects and they deliver - the crew was absolutely fantastic! They kept an organized work area cleaned up each day and were very careful around plants shrubs, etc.
Ya know, it is hard to find this type of quality now days but you will have it with Exovations. Just look at all the reviews and you will know that this is the company that you want. A big thanks for a job extremely well done to Jim, Terry, & the crew.
From start to finish, my project manager, Jim is on it! He makes sure that everything is done according to schedule and more importantly - that it is done right and of top quality! All of the crews know what he expects and they deliver - the crew was absolutely fantastic! They kept an organized work area cleaned up each day and were very careful around plants shrubs, etc.
Ya know, it is hard to find this type of quality now days but you will have it with Exovations. Just look at all the reviews and you will know that this is the company that you want. A big thanks for a job extremely well done to Jim, Terry, & the crew.
Richard B.
Sep 2012
They did good quality work. The price we agreed to was what they charged. There were no surprises and we were happy with the results. They cleaned up after themselves and they were on time.
Jerald S.
Sep 2012
Everyone was great. Nice and easy to work with. DId everything when they said they would and on budget with wonderful results. I highly recommend for any home improvements and would use them again.
Gretchen K.
Sep 2012
-The old siding has been slowly showing more and more wear and tear. This year something had to be done, at least to several areas. We had 3 companies come out and look at the siding and give us their advice and estimates. It ranged from one that said to replace siding on several large areas to one that said replace everything. Looking at the whole picture, Exovations was not the lowest estimate, but gave us Angie's List discount and impressed us with the detailed plan of how each step would be done, how long it would take, product information, warranty information, etc. Their staff took a lot of time in person to review the work they would do. The timetable they gave us, they kept. Work crews were very professional throughout. The house looks beautiful and we are very pleased with the siding and the painting. When we unexpectedly needed to tweak the schedule due to an emergency, they went above and beyond to help us out. We would recommend Exovations highly.
Kim W.
Aug 2012
Very positive experience. Katie was very helpful and patient in working with our budget on the initial estimate. No high pressure Sales. Jim the project manager delivered what was promised in the schedule promised and for the price estimated. Project involved a number of different subcontractors and the coordination and timing was excellent. Exovations did a great job on a fairly complex project and really transformed the exterior look of our house. Would definitely recommend their services.
Michele S.
Aug 2012
This is my second review of Exovations. We had them back to do the staining on the large back deck and front porch plus pergola that they built for us. We're definitely just as happy with this job as we were the first time. The deck and porch look stunning. Our jobs have been handled by Terry Brooks and Jim McCulloch, and I hope all future work we have them do will be as well.
Charles J.
Aug 2012
They were really good. They were very organized, and very professional.
Catherine N.
Aug 2012
unknown
WYLY O.
Jul 2012
I almost can't find the words to express how highly impressed we were with every aspect of the Exovations experience! From the initial fact-finding phone call to the final walk-thru, Exovations proved that they are superior to the competition. Tracy in the front office recognized our needs and understood how the company could approach our project and provide a complete solution. She was very efficient and flexible with scheduling both the initial appointment and the pre-construction meeting. The sales rep Kevin arrived at the appointed time - on the dot! He listened to our tale of wood-rot woe, assessed the situation, and knew exactly how to proceed. He spoke intelligently about the problems with building with wood and the problems with continuing to repair damaged wood. He was able to discuss solutions with PVC, vinyl, fiberglass, and composites. He didn't hesitate for a single second with any aspect of the project; nothing seemed to daunt him. He was able to describe how the work would be done and how long it would take. He assured us that all components (pillasters, side lights, transoms, thresholds, etc.) would be replaced with the same or similar aesthetics but with upgraded energy efficiency and safety. Kevin recognized that we weren't interested in upgrading to a leaded glass door or changing the hardware or frosting the glass, so he didn't bog us down with those details or attempt to up-sell us; he remained focused on the issue of the elimination of the wood-rot issue. After his full assessment and Q&A (during which he took detailed notes), he returned to his truck where he had a laptop, internet connection, and a printer. When he returned 10 minutes later, he presented us with a folder that included a multi-page detailed project description, a price quote, and all the relevant company info (eg: BBB #, license #, bond #, company history, customer testimonials). Kevin is a fantastic representative of Exovations!The pre-construction meeting was just as pleasant. Pete arrived promptly with tape measure in hand. He had done his homework and had Kevin's project description with him. Again, he seemed unphased by the size of the decorative window or the process of replacing the doors. He was confident in the success of the project. After the work was done, Pete was very flexible in scheduling the post-construction walk-thru. He answered our questions and reviewed the work himself to ensure all details had been covered, including, true and level lines, centering, proper door hang/fit, tight seals, proper caulking/painting, complete clean-up. Pete was a pleasure to work with!The workers themselves were amazing! Fast, efficient, professional, clean, knowledgable, polite, (insert glowing accolade here)! Josh and Josh did the construction work. It only took them about 3 hours to pull out old and put in new door casings and the window! This was definitely not their first rodeo! They worked quickly and took pride in getting it right (even taking extra steps to make sure the outside light fixtures were centered properly on the pillasters). The painters (whose names I failed to get) were masters with a caulk gun and a paint brush. We didn't even know they were there until the caulking was all done and they knocked on the door to get the paint. Ninja painters! Their hands were steady; their lines were straight; and there wasn't one stray drop of paint anywhere! OUR EXPERIENCE WITH EXOVATIONS WAS OUTSTANDING FROM START TO FINISH! WE LOOK FORWARD TO WORKING WITH THEM IN THE FUTURE!!!** About the cost: On first glance at the quote from Exovations, we were a bit taken aback. $6500 was a big number. We thought that might be on the high side and continued to interview other companies for the work. However, we reminded ourselves that, to this point, we had been looking at the "repair" side of this project and not the "replace" side. And, of course, it wasn't long before we discovered that the other companies were only interested in up-selling on features and didn't have the construction expertise to achieve our goals. When all the bids were in, we had a wide range of quotes - Exovations was not only the lowest bid, but it was also the only one that covered all our requirements.** As an aside: When we interviewed other similar companies for this job, we were much less than impressed. The other sales reps didn't seem to feel our wood-rot pain. They glossed over that and went straight to talking about upgraded glass, aesthetic details, and hardware choices. They couldn't answer questions about materials (PVC v. vinyl v. composites) or about the construction process. In fact, one rep from another company handed me a large book of "up-sells" and told me to get back to him with my selections; when I re-iterated that I wanted nothing to change except construction with PVC instead of wood, he stared at me blankly and told me send him an email with the page numbers of what I wanted! Additionally, no other company provided the level of professionalism that matched Exovations. Other quotes that we received were either hand-scrawled or verbal and had no accompanying company information.
Response from EXOVATIONS of Atlanta
""OUR EXPERIENCE WITH EXOVATIONS WAS OUTSTANDING FROM START TO FINISH! WE LOOK FORWARD TO WORKING WITH THEM IN THE FUTURE!!!**" This is the type statements we wish we could publish for the world to see. Thank you for taking your respected time to generate this review and for your business. We do hope that you will use us in the future and please refer everyone you know! Check out our Referral Rewards Program on our website! Thanks again!"
Ellen E.
Jul 2012
What a professional company and a great experience. Chris was our Project Manager and just did an awesome job. They had to do tons more work on the support structure of the deck than was originally anticipated. They told us what they were doing and why - and did not charge one extra penny! Having so many different things done, we had a lot of different crews here and they were all wonderful. They let us know when they arrived, when they were leaving, if they would come back or were finished. Every one of htem cleaned up after themselves and was respectful of our property. They will definitely get a call when we have any work done in the future!
Response from EXOVATIONS of Atlanta
"Thank you for taking your valuable time to write this review and for your kind words toward our employees. We appreciate your business and willingness to write about your experience with us. Please keep us in mind for any future projects and if you would like to refer any friends or neighbors, we do have a Referral Rewards Program listed on our website! Thank you again!"
Kevin C.
Jul 2012
Excellent experience from start to finish! The proposal process was thorough with Kevin DeWeese taking time to understand my wants and concerns. The written proposal was thorough and provided the alternate price quotes I had requested.The price qouted was about 10% higher than the least expensive quote I received and 20-30% less than the two others I received. In addition to pricing, I decided to go with Exovations due to the thorough detailed proposal and their professionalism.
The next step was to meet with project manager, Chris Thomas. We began by walking the property and reviewing the contract item by item to ensure that we were both clear as to expectations and what would be done and when. Chris provided a Project Schedule that gave a specific time line for each step of the project. Every step of the project was begun at the time indicated on the Project Schedule and completed on or before the target completion date.
Throughout the project, Chris was very proactive in communicating with me. He was on site checking on his crews at least once per day, usually more often. He was very accessible and responsive when I had a questions. The nature of this type of project is that there are going to be problems that are not known until the existing siding or roofing is removed. During the initial walk through prior to starting the project, Chris made sure that I understood that there could be hidden problems that may require additional labor/materials that were not in the original proposal. When a couple of such items were found Chris made sure to point them out and discuss what needed to be done. A change order was completed for each. I was very happy with the completed work in every phase of the project.
I have worked with a number of different builders/contractors over the years, on my personal residence and investment properties, and this was the best expeience I have had. Chris Thomas and Exovations did an excellent job!
The next step was to meet with project manager, Chris Thomas. We began by walking the property and reviewing the contract item by item to ensure that we were both clear as to expectations and what would be done and when. Chris provided a Project Schedule that gave a specific time line for each step of the project. Every step of the project was begun at the time indicated on the Project Schedule and completed on or before the target completion date.
Throughout the project, Chris was very proactive in communicating with me. He was on site checking on his crews at least once per day, usually more often. He was very accessible and responsive when I had a questions. The nature of this type of project is that there are going to be problems that are not known until the existing siding or roofing is removed. During the initial walk through prior to starting the project, Chris made sure that I understood that there could be hidden problems that may require additional labor/materials that were not in the original proposal. When a couple of such items were found Chris made sure to point them out and discuss what needed to be done. A change order was completed for each. I was very happy with the completed work in every phase of the project.
I have worked with a number of different builders/contractors over the years, on my personal residence and investment properties, and this was the best expeience I have had. Chris Thomas and Exovations did an excellent job!
Response from EXOVATIONS of Atlanta
"Thank you very much for taking your respected time to write this review of your recently completed project with Exovations. Your experience listed is the kind of feedback we love to hear from a happy customer; we deliver what we promise. It's refreshing for our customers to reiterate that after their job is finished. We do hope that you will keep us in mind for any future projects and please refer us to your friends and family!"
Charles P.
Jul 2012
Excellent service throughout the job. Starting with initial contact by Katie Ward, Sales Consultant, who arrived early for our appointment, reviewed my needs and toured the site, and subsequently arranged quotation. Job was scheduled and carried out within the dates specified. Exovations kept to the schedule throughout the project. Jim McCulloch was Project Manager. He met with me in advance, reviewed the schedule, and assured the job was completed to specification on time. Dumpster was removed promptly after the job was completed.
Katie & Jim both were accessible by phone before, during and after the project, as needed.
Exovations was not the low bidder, but they won me over with their professionalism and the degree of detail/understanding of my project in advance of the contract and more than met our expectations with a job well done. Provided credentials and insurance details up front, and followed up after the project was completed with a limited warranty of workmanship, as promised.
Katie & Jim both were accessible by phone before, during and after the project, as needed.
Exovations was not the low bidder, but they won me over with their professionalism and the degree of detail/understanding of my project in advance of the contract and more than met our expectations with a job well done. Provided credentials and insurance details up front, and followed up after the project was completed with a limited warranty of workmanship, as promised.
Response from EXOVATIONS of Atlanta
"Thank you for taking your time to post this review regarding your experience with Exovations during your recent home renovation. We are happy that you are pleased with our people, products, and process and it appears that everything promised to you was delivered. If we can be of any assistance in the future, please let us know and we do hope that you will refer us to your friends, family, and neighbors. We have an exciting Referral Rewards Program that rewards you for your referrals. Please check that program out on our website. Thank you again."
Lisa S.
Jul 2012
Brett went over what to expect and how long it would take to take down the old siding and replace the new. Everything was done just as scheduled and our project manager, Charlie, was always easy to reach anytime we had a question. The crew showed up early every morning to work. The whole process went very smoothly. I am happy that there were no delays and that everything was completed when it was scheduled to be completed. I was also impressed how well they dealt with our dogs, they made sure we brought them inside before going into our backyard, which I really appreciated! Our house looks fantastic!
Response from EXOVATIONS of Atlanta
"Thank you for taking your valued time to write this review of your experience with Exovations during your recently completed project. We appreciate your business!"
Lars O.
Jul 2012
This was a very mixed experience. Our sales guy was very informed and responsive during the sales process. Once the contract was signed, he turned things over to the project manager. The timing was WAY longer than we expected. By the date we were thinking we'd be starting the installation they called to say they had just ordered the windows. So we signed a contract in mid March and the work wasn't done until late May. I guess that's not unusual for construction projects though.
Our project manager was on top of things - very, very responsive and helpful. The crew that installed the windows was awful. They didn't hang plastic to seal off the room before they began cutting holes in the exterior walls of our house so we had drywall and sawdust EVERYWHERE. When my husband complained, they hung a sheet of plastic across from one wall to another about 8 inches below the ceiling. Really? It was awful.
They installed the two windows (flanking the fireplace) unevenly. The window on the right was about 3 inches higher than the the left window. Again, we had to complain to the project manager (who agreed and took action on it right away) so the came back the next day and reinstalled it correctly by cutting a larger hole in the house and moving it up and then patching the lower part with wood. They had to go out and buy a strip of siding that doesn't really match the other siding on the house but fortunately it's not very conspicuous.
When the project was almost finished, they realized that the chair rail molding we have in our room is no longer available. For a few days, we were faced with using a different molding (that wouldn't match the other walls in the room) or ripping all of our chair rail down and having to patch/paint/reinstall (and pay for it). To his credit, once again the project manager came through, scouring all over until he found matching chair rail. But wouldn't that be something you'd want to confirm before you pull off the existing chair rail?
I'm really happy with the end result, and I think the price was very fair. I just think the process was much more difficult than it should have been. My guess is that these guys are probably good with siding and replacing existing windows, but our project was outside their comfort zone.
Our project manager was on top of things - very, very responsive and helpful. The crew that installed the windows was awful. They didn't hang plastic to seal off the room before they began cutting holes in the exterior walls of our house so we had drywall and sawdust EVERYWHERE. When my husband complained, they hung a sheet of plastic across from one wall to another about 8 inches below the ceiling. Really? It was awful.
They installed the two windows (flanking the fireplace) unevenly. The window on the right was about 3 inches higher than the the left window. Again, we had to complain to the project manager (who agreed and took action on it right away) so the came back the next day and reinstalled it correctly by cutting a larger hole in the house and moving it up and then patching the lower part with wood. They had to go out and buy a strip of siding that doesn't really match the other siding on the house but fortunately it's not very conspicuous.
When the project was almost finished, they realized that the chair rail molding we have in our room is no longer available. For a few days, we were faced with using a different molding (that wouldn't match the other walls in the room) or ripping all of our chair rail down and having to patch/paint/reinstall (and pay for it). To his credit, once again the project manager came through, scouring all over until he found matching chair rail. But wouldn't that be something you'd want to confirm before you pull off the existing chair rail?
I'm really happy with the end result, and I think the price was very fair. I just think the process was much more difficult than it should have been. My guess is that these guys are probably good with siding and replacing existing windows, but our project was outside their comfort zone.
Response from EXOVATIONS of Atlanta
"Dear Member: Thank you for your feedback. The project you describe is very standard for us and should have been performed without any disruption to you or your family. Typically any interior trim, including chair railing can be re-installed so we don’t have this type if issue. Occasionally, when removing the trim, a piece will be broken. Interior trims have evolved and changed over the years, so finding an exact match can at times be difficult. If we would have been unable to find an exact match we would have worked with you to replace all the chair railing in the room with a molding of your choice. I apologize for our crew not taking better precautions to contain the dust to a specific work area. We have procedures and equipment to ensure we limit this on any project we do and the failure to do so in unacceptable. We would be happy to have your home cleaned by a professional cleaning company. If you would like to schedule this, please contact us and we will take care of it."
Dale S.
Jun 2012
It went wonderfully well, they were excellent. They allowed me to design the back porch and work with one of their architects and they did a fantastic job.
Response from EXOVATIONS of Atlanta
"Thank you for taking your respected time to generate this review and describe your experience with Exovations during your recently completed project. We appreciate your business and do hope that you will use us again for any future projects and refer us to all your friends and neighbors!!"
Merion D.
Jun 2012
After I signed the contract, we received a call and met with the person who would be managing our job. There were some weeks in between that there was no communication. I called him, and he would not return the calls. The day that they were scheduled to come, they did come. The day that the door was to be installed, something came up and I could not be present, so I asked them to reschedule. He was very rude, and said that it had been scheduled for a while. I never felt like that had my best interest at heart. They were very cold, and there was little effort to please the customer.
In my contract, it stated that they would inspect the siding. I had holes in the siding from birds. When I looked at the siding, I asked the men doing the work to make sure they were not wrapping any birds in there. The man spoke limited English, but stated that there were no birds. The next day, I found a dead bird on the floor downstairs and then the next morning another live bird. I called both the salesperson and project manager to let them know. The salesman responded, but the project manager never did.
They did an excellent job of painting, but he told me the colors that I had chosen were not good and convinced us to change our colors. This was not explained to me before hand. The painter was very helpful though. I do feel like I was forced to change the colors, which I did not like. I contacted the project manager about this, and he said it would be a different contract to change the paint. I felt like I had been pressured to change the paint, and had not been told in advance. I had to make the decision in about 10-20 minutes. For someone who is doing this for the first time, this company was just not very helpful.
Last, they delivered the wrong door. Even after I signed the contract, the salesperson called and told me I had to decide on a door based on whether it would be stained or painted.
In my contract, it stated that they would inspect the siding. I had holes in the siding from birds. When I looked at the siding, I asked the men doing the work to make sure they were not wrapping any birds in there. The man spoke limited English, but stated that there were no birds. The next day, I found a dead bird on the floor downstairs and then the next morning another live bird. I called both the salesperson and project manager to let them know. The salesman responded, but the project manager never did.
They did an excellent job of painting, but he told me the colors that I had chosen were not good and convinced us to change our colors. This was not explained to me before hand. The painter was very helpful though. I do feel like I was forced to change the colors, which I did not like. I contacted the project manager about this, and he said it would be a different contract to change the paint. I felt like I had been pressured to change the paint, and had not been told in advance. I had to make the decision in about 10-20 minutes. For someone who is doing this for the first time, this company was just not very helpful.
Last, they delivered the wrong door. Even after I signed the contract, the salesperson called and told me I had to decide on a door based on whether it would be stained or painted.
Response from EXOVATIONS of Atlanta
"Dear Member: There is no excuse for poor communication and I apologize your experience. We fully realize that communication is a major component of a successful remodeling project. One of the ways we try to enhance our communication is by scheduling your project with you at the time of the pre-construction meeting with your Project Manager. And the schedule is posted on our website via a secure login for your access. This schedule is then updated weekly during our Production Meetings. If there are any changes, we will note it accordingly and your Project Manager will call you to update. Many times, unless there is a schedule change, our Project Manager may not contact you until a couple days before we are scheduled to begin work. Again, there is no excuse for not returning phone calls or being rude. Our customer is number 1 and we should treat you as such. I don’t understand why we would encourage you to change your paint colors. Our paint selection sheet is one of the best tools we have for our customers. We give you paint sample coupons and instructions to make the process very easy. The free samples allow you to paint the colors on your home prior to making your selection. Once you have made your selection, it should be final unless YOU want to change colors. The door selection was made prior to the contract signing so again, I am unclear as to why that would change or you would not have received what you selected. I will have our Construction Manager contact you so we can better understand the details of what transpired and help rectify any outstanding issues. Sincere Regards, Candice Skinner Director of Marketing & Administrative Officer"
Kathleen S.
May 2012
The superintendent (Jim McCalla) fixed the siding problem and went above and beyond by fixing another problem that they were perhaps not responsible for (my air conditioning was sparking). They answered the problem promptly and safety is clearly a concern of Exovations. I was so impressed with them that I am using them to replace my roof. Jim McCalla was extremely helpful and I would highly recommend him.
Response from EXOVATIONS of Atlanta
"I am very sorry to hear that you are unhappy with our services. Our Construction Manager, Chris Craft, has attempted to contact you multiple times regarding this matter but has not heard back from you. We would really like to speak to you and correct any problems so that you are completely satisfied. Please call our office so that we can take care of any issues for you- 770-205-2995 option 1. Regards, Candice Skinner"
Julie S.
May 2012
Excovations has just completed the most excellent job on an exterior facelift involving new roofing, new gutters, complete rebuilding of our front porch using TREX materials, lattice underneath, repairing/repainting/staining our whole house and the most beautiful rock work all the way around the base of our house. Katie and Jim were the experts that set up the whole job. They were very professional, friendly, knowledgeable and were very available for all of our needs. They provided answers on the spot for every question we had. Jim was on regularly onsite to check up on the work and inspectors came to make sure the work met standards. Clarity and detail was provided in all the paperwork and contracts for each job done. The pricing was very reasonable. Neighbors have been complementing the remarkable work done on our house. I was informed that our house is the talk of the neighborhood of 257 homes. Several friends and neighbors stopped by to visit.
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FAQ
EXOVATIONS of Atlanta is currently rated 4.7 overall out of 5.
EXOVATIONS of Atlanta accepts the following forms of payment: CreditCard
Yes, EXOVATIONS of Atlanta offers free project estimates.
No, EXOVATIONS of Atlanta does not offer eco-friendly accreditations.
No, EXOVATIONS of Atlanta does not offer a senior discount.
No, EXOVATIONS of Atlanta does not offer emergency services.
No, EXOVATIONS of Atlanta does not offer warranties.