William failed to honor his labor warranty and performed a job that was more akin to Craigslist fly-by-night Contractors than a skilled metal roofer. After 10 months of patiently waiting for him to fix the problems, I was basically ignored and have had to file a complaint.
Description of Work: Install Metal Roof
Rating Category
Rating out of 5
quality
2.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$8,000
Crystal L.
11/2013
2.0
roofing
+ -1 more
Horrible experience filled with frustration. From the beginning the job was simple, replace a hail damage to a roof. A year and almost $5,000 invested later, the work has not been completed. I called them in this past July to fix an issue leading to moisture damage on my ceiling and had the hardest time not only getting them to answer the phone to place a request but also getting them to come out and do the job was like pulling teeth. When they finally showed up, I was accused that I hired some other company after them to to do some work and that they did a sub par job. After going frustration trying to explain to them that no one else has to my roof but them, including providing before and after pictures of what my roof looked like when they came, they finally hunkered down and made an "attempt" to repair the roof that should have been done two years ago. Now, just a few a days ago, I just happen to look up in my living room ceiling and realize that I now have crack in my ceiling stretching out from the moisture damage from before all the way to the wall on the other side of the room and have new moisture damage where my ceiling and wall meet. Of course I went straight away to call this company again to get a response as to what is going on and get it fix so no more damage is done, but deja vu strikes again as they do not answer their phones again, only left to leave many messages on a answering machine. I must now find a new and reputable company to repair this damage that could have been avoided so long ago.
Description of Work: Came in to repair some damage not completed from their first visit 2 years ago when I experienced hail damage to my roof after a bad storm. I saw some moisture damage on damage on my ceiling and called them up. After two weeks of persistent calling and demanding service, they came in and placed new shingles to roof after explaining to them that they were the only people that have done work on my roof. Still the damage underneath the shingles has not been addressed.
Rating Category
Rating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$4,500
Nanci B.
07/2012
5.0
roofing
+ -1 more
They came and put the roof down in the hottest time of the year. They worked with my insurance company on the price. I thought that they did a really great job as far as the roofing went. They did the whole thing in one day. It was a very steep roof. They had a crew, which was good. They did a really good job. It was great. The shingles have a 30-year warranty. I would certainly use them again if I had to because I found them very reliable. They worked very well with my insurance company, so I didn't have to pay as much as I would have, I am sure otherwise. Everybody was friendly. I think their cleanliness was part of what impressed me the most. They put a tarp down when they were taking the shingles off to begin with, so that they wouldn't fall all over the place. Not only did they do their best not to damage anything, but they went over the entire property afterwards with giant magnets and picked up every bit of tar paper, shingles and nails that they could. They did a wonderful job, because I am out there sometimes barefoot and I don't want to be stepping on something. So, I was very impressed with the cleanliness.
Description of Work: W L Roofing & Restoration put on a new roof for me. They put on architectural shingles. They put in a ridge vent. They had to repair some of the understructure, which had started to rot in certain places.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Jan M.
02/2012
5.0
roofing
+ -1 more
It went very well. They gave me an estimate and it all went according to plan. My roof looks very nice.
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Service Categories
Roofing
FAQ
W L Roofing & Restoration Inc is currently rated 3.3 overall out of 5.
No, W L Roofing & Restoration Inc does not offer free project estimates.
No, W L Roofing & Restoration Inc does not offer eco-friendly accreditations.
No, W L Roofing & Restoration Inc does not offer a senior discount.
No, W L Roofing & Restoration Inc does not offer emergency services.
No, W L Roofing & Restoration Inc does not offer warranties.