We are a local family owned and operated plumbing company specializing in Residential service and repair with over 20 years experience in the Plumbing Industry, an A+ Rating with the Better Business Bureau and thousands of satisfied customers. We pride ourselves on having a quick response, providing the best products for your money, and most importantly satisfied customers!
Business highlights
15 years of trusted experience
Services we offer
Water Heaters (Electric, Gas and Tankless), Main water line replacement and repair, sump pump installations and repairs, toilet repair and replacement, faucets and fixtures, remodeling, polybutylene pipe replacement, whole house re-pipes, frozen pipe repair, etc.
It went great, they were prompt and everything is done/
Description of Work: Plumbing
Rating Category
Rating out of 5
Yes, I recommend this pro
Linda B.
08/2019
5.0
plumbing
Ā + -1 more
Awesome! Listen to my concerns, gave me options to resolve the issues. Kept me informed on status (parts had to be ordered). Called me the day before work could be completed to confirm the time, called when on the way to my home for repairs.. Chris and his wife were very pleasant and professional. Call them if you want an outstanding job with reasonable price along with excellent customer service by a HOMETOWN company. They will definitely be called again for any other plumbing issues I may have .
Description of Work: New plumbing for old well system.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
ralph H.
12/2017
1.0
plumbing
Ā + -1 more
they did more damage to toilet than fix,they stopped bottom leak but caused insides to run on and broke the water shut off valve then they conned me into buying a pressure reducing valve nthat I didn't need since my water line aleady had a valve installed and obscured behind washing machine so now I have two on one line they lie and cheat to make more mony to get you to buy things you don't need,i had to hire another plumber to fix what they tore up so also they asked for my credit card so they could refund me 100usd,found out they withdrew 100usd from my account with out permission so I'm having the bank investigate,may be charges looming,so USE CAUTION DEALING WITH THEM
Description of Work: fix toilet leak
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
3.0
punctuality
2.0
Response from Pro Masters Plumbing
Mr. [Member Name Removed], we were upfront with all the procedure and prices before doing the work that you authorized. We tested your pressure and it was at 110lbs of pressure and showed it to you. If there was a regulator, the pressure would not have been that high.We even gave you the opportunity to decline having the pressure regulator installed. You said ā no go aheadā. Once we had left (with your signature on the invoice) you decided to call and complain about the price but not the service..because as you stated, āIām Happy with the service but not the priceā. Because we care about our customers satisfaction we offered you a credit of $100.00 but it would waive all warranties. You agreed, in writing. When you called to say you had been debited the $100 instead of credited, we did our due diligence and contacted our bank to make it right. However they show it as a credit. We called and asked you for proof that we could take to them to correct. You have yet to provide that. You then called to say the toilet was broken. Our technicians test all their work before leaving the job site and everything was working as it should when we left your house.
Joe F.
08/2017
5.0
plumbing
Ā + -1 more
outstanding job
Description of Work: replumbed house
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$6,300
tammy B.
06/2017
5.0
water heater repair
Ā + -1 more
The person who answered the phone was friendly. The tech was really nice. He relit the water heater no problem. He then suggested the storm from the night before probably knocked the flame out. Rocks and debris had gathered around the base of the water heater blocking the vent . He said that he would move all of the debris and drain the tank, but if I had any problems to call. I wish I could remember names because it was great working with them. I would definitely call this company again!
Description of Work: The flame on my water heater went out and would not relight.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
John C.
04/2017
5.0
plumbing
Ā + -1 more
Friendly, prompt service. Professional. Clearly defined issue with spigot and presented options.
Description of Work: Installed three new toilets and repaired broken outdoor spigot / installed cutoff valve.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,100
Barbara E.
02/2017
5.0
water heater repair
Ā + -1 more
The service provided was excellent. Chris arrived on time, demonstrated expertise, and completed the work in an efficient and highly professional manner. Pricing of the service was very reasonable.
Description of Work: The work performed included replacing toilet supply lines in bathrooms and installing a new water heater.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
kat H.
02/2017
5.0
water heater repair
Ā + -1 more
Great as always! We have been using Pro Masters Plumbing for years and will continue to do so. We recommend them to all of our friends and family.
Description of Work: We needed to have our hot water heater replaced.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Chris L.
02/2017
5.0
water heater repair
Ā + -1 more
Fast to reply back and set up a time that worked for me. And the work was just as fast. My wife was the one at home and she enjoyed the company. She said they made it feel like some friends were there helping with a house project. I will be hiring them for all future plumbing issues and improvments.
Description of Work: Water Heater replaced
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
cody A.
02/2017
5.0
plumbing, water heater repair
Ā + 0 more
it was smooth easy and very affordable seeing that i needed a brand new one and he helped us all the way through getting it and putting it in what we needed to make our hot water right in the whole house.
Description of Work: Faucet leak and hot water tank replacement
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Deena D.
02/2017
5.0
plumbing, water heater repair
Ā + 0 more
I can't say enough good things about Pro Master's Plumbing ! Top Notch work !
Description of Work: Installed a tankless hot water heater.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Greg P.
01/2017
5.0
plumbing, water heater repair
Ā + 0 more
The work was done on time and in a professional manner. I would definitely use Pro Masters Plumbing again.
Description of Work: Pressure valve for my home plumbing system had to be replaced. Installed a new water heater also.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Brian S.
01/2017
5.0
plumbing
Ā + -1 more
Great. Kept appointment, worked fast, and completed the job. True professional
Description of Work: A sump installation
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Brian S.
01/2017
5.0
plumbing, water heater repair
Ā + 0 more
Very well. Had to assemble the vanity, install sinks in granite top, install faucets, setc toilet...turn key job!
Description of Work: Plumbing fixtures set including new double vanity at a renovation.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Shera S.
01/2017
5.0
plumbing, water heater repair
Ā + 0 more
Great! Very professional and knowledgable!
Description of Work: Hot water heater.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Keith W.
01/2017
5.0
plumbing, water heater repair
Ā + 0 more
Very positive experience from scheduling to arrival, and then to completion. If you are looking for competitive price with quality honest work, Promaster is the company to choose.
Description of Work: Replacement water heater, expansion tank, and pressure reducing valve.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Martine S.
01/2017
5.0
plumbing
Ā + -1 more
From start to finish Chris and Jeni were responsible, thorough, friendly, quick and knowledgeable. The husband wife team were very respectful and took the time to explain exactly what needed to be done to correct our problem and get our water heater properly installed. The fact that our old water heater managed to last for 27 years is a testament to the brand, A.O. Smith, which is the brand they also installed. We couldn't be happier with their service and they are now our go-to company for all our plumbing needs. In a word, they are fabulous! They are knowledgeable, customer service oriented and a joy to work with. We highly recommend ProMasters Plumbing!!!!
Description of Work: We had an old, tired water heater that needed to be replaced. Some of the previous plumbing had not been properly done, which they corrected, along with the installation of the water heater.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Bill B.
01/2017
5.0
plumbing
Ā + -1 more
Toilets were cleared after heavy use during Thanksgiving. Was getting a new washing machine and the 25 years faucets were leaking when turned off. Serviceman had to remove part of wall to get to pipes and install new ones. Installation was quick and very good cleanup afterwards.
Description of Work: Two toilets needed to be snaked and faucets for washing machine were leaking.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$225
Brad R.
01/2017
5.0
water heater repair
Ā + -1 more
My husband and I can't say enough great things about Pro Masters Plumbing and the quality of service they have provided us over the years. We have found their rates to be competitive and their level of service to be exceptional! No job seems to be too big or too small. We refer them to all of our family and friends. It's been really wonderful to find a skilled plumbing company that we can trust.
Description of Work: We have used Chris and his team for various different plumbing needs throughout the years. From stopped up sinks, shower repair, garbage disposal repair and even installing new toilets. Their work is impeccable.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
William C.
01/2017
5.0
plumbing, water heater repair
Ā + 0 more
Very fast and up to date tank.Nice to know we have a family owned business to turn too.
Description of Work: water heater 50 gal replaced
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,200
Brad R.
01/2017
5.0
water heater repair
Ā + -1 more
My husband and I can't say enough great things about Pro Masters Plumbing and the quality of service they have provided us over the years. We have found their rates to be competitive and their level of service to be exceptional! No job seems to be too big or too small. We refer them to all of our family and friends. It's been really wonderful to find a skilled plumbing company that we can trust.
Description of Work: We have used Chris and his team for various different plumbing needs throughout the years. From stopped up sinks, shower repair, garbage disposal repair and even installing new toilets. Their work is impeccable.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Brad R.
01/2017
5.0
water heater repair
Ā + -1 more
My husband and I can't say enough great things about Pro Masters Plumbing and the quality of service they have provided us over the years. We have found their rates to be competitive and their level of service to be exceptional! No job seems to be too big or too small. We refer them to all of our family and friends. It's been really wonderful to find a skilled plumbing company that we can trust.
Description of Work: We have used Chris and his team for various different plumbing needs throughout the years. From stopped up sinks, shower repair, garbage disposal repair and even installing new toilets. Their work is impeccable.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Leigh R.
01/2017
5.0
plumbing
Ā + -1 more
When I called I spoke to Jeni she was very helpful on scheduling my appointment. Chris was the technician that completed our job. He was very nice and the work done was just what we had discussed. He left the area neat and clean. I would highly recommend pro masters plumbing
Description of Work: instalation of a kitchen sink.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Sarah H.
01/2017
5.0
water heater repair
Ā + -1 more
Awesome! They were professional and punctual, I would most definitely hire ProMasters back for all future plumbing needs!
Description of Work: Water heater
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,250
shelly G.
01/2017
5.0
water heater repair, plumbing
Ā + 0 more
repair was completed in a timely manner.
Description of Work: Very professional and knowledgeable!
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Water Heaters,
Plumbing,
Drain Cleaning,
Water Filtration and Softening
FAQ
Pro Masters Plumbing is currently rated 4.9 overall out of 5.
Monday: 7:00 AM - 7:00 PM
Tuesday: 7:00 PM - 7:00 PM
Wednesday: 7:00 AM - 7:00 PM
Thursday: 7:00 AM - 7:00 PM
Friday: 7:00 AM - 7:00 PM
Saturday: 7:00 AM - 3:00 PM
Pro Masters Plumbing accepts the following forms of payment: American Express,Check,MasterCard,Visa
No, Pro Masters Plumbing does not offer free project estimates.
No, Pro Masters Plumbing does not offer eco-friendly accreditations.
Yes, Pro Masters Plumbing offers a 10% senior discount.
No, Pro Masters Plumbing does not offer emergency services.
Yes, Pro Masters Plumbing offers warranties.
Pro Masters Plumbing offers the following services: Water Heaters (Electric, Gas and Tankless), Main water line replacement and repair, sump pump installations and repairs, toilet repair and replacement, faucets and fixtures, remodeling, polybutylene pipe replacement, whole house re-pipes, frozen pipe repair, etc.