ROCKDALE PLUMBING & DRAIN INC

Rented equipment and never paid bills or returned equipment. Basically stole equipment. Having to take to court to get equipment back. Will never get money owed. Obviously the owner isn’t able to manage the business. Would never recommend

I’ve been inRockdale county since 1998 and have used these folks every time I’ve needed a plumber—probably 8-10 times. Until the last time they came out,they have been great. 5 months ago I had them fix leaky faucets and the back flow valve. The guy said the water pressure was too high so he somehow turned it down and it’s been too low since, especially the hot water. I called a week or two after they came out and Jamie said they’d come out in a few days and they’d call me even the we’re coming. They didn’t come so I called every few weeks and fir reason after reason and finally they called ny wife one afternoon and said they would be there in 10 minutes. She was a Walmart and told them she couldn’t be there that quickly so they said they’d call another time. That was over a month and it’s still not fixed and they haven’t called back. They will schedule a time to come when you’re paying but with callbacks they want to call 10 minutes before they come, after over 2 months of making excuses, and since we couldn’t be there they apparently decided not to come make the job right. This is sad, because I’ve been a loyal customer since the day we moved here and I’ve even used them to do work at a couple of my offices I supervise. They used to be amazing and now I’m extremely disappointed

Beautifully no more problems. They did a great job.

They have showed up on time and been the most reasonable plumbers I have found. I will go back to. All the tenants told me they were very nice and professional, they impressed the tenants. The first thing they came out for was a leak behind the toilet and the shower knob had fallen off, which is normally easy to fix but it had been chewed off. I had to try and replace and find the matching cartridge. so I had them fix both of those. The other unit was something leaking and they went out and replaced the extension tank and pressure valve on hot water heater, those were on the same day. They think there is a leak under the slab so we will have to go out there and try to locate it and bypass the leak. They will come out this week. They did not charge me an arm and a leg.

I could not be more pleased with service. I would definitely use their services again.

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They are always really good to me. I have been using them for over 30 years. I have never ran into any issues with them, always come when they say they are. Very polite and the owner is wonderful to work with.

The plumber came on 5/22/13 to change out a cartridge in a single lever Moen faucet in our master bath. What should have been a twenty minute repair job turned into a couple of hours it still was not fixed. The plumber had destroyed the old valve to the point it would not come out all.At this point he left telling my wife he would have to come back in the morning because he did not have the right tool. So he left leaving it completely torn apart and leaking hot water.I came home from work to find the faucet torn apart and leaking,when I called Rockdale Plumbing to voice my concern I was told they were sorry but there was nothing they could do until morning. John From Rockdale came at 8:30 the next morning to work on the problem.He told me he was sorry for the problem and I would be charged aprox $110.00 and it would be repaired that day.I had to leave to attend a funeral in Tn. I got home that night to find a 10 square hole in the bathroom wall which I now have to repair and a bill for double what John told me it would cost. I will also have to pay a larger water as a result the leaking faucett overnite. I have had this cartridge changed before it is not that hard for a qualified plumber. I have taken pictures which I will gladly share.

Rockdale Plumbing has done several plumbing jobs for me over the last 10 years. I have found them to be competent and dependable, and their costs are in line with other plumbing companies.

They arrived with the correct equipment to dig up a very deep sewer pipe that was broken. They did a wonderful job not tearing up all of my front yard and left everything looking good. We have not had any issues with that toilet since.

They were very competent and are as reasonable as any plumber there is. They were very professional and polite. They came in and did what they had to do very efficiently. At one point I need them right away and they worked me in even though it was a Saturday. I would use them again in the future.

I've waited a week, have just inspected the joints, and not a drop of leakage. So, it's time for this report. Sunday, May 15th I entered my crawl space to do a simple chore, replace the main water filter and the filter to my air conditioning unit as I have done many times over the years. On this occasion, the housing to the filter would not rotate with the plastic wrench specially designed for this purpose. Obtained a sledge hammer to strike the wrench handle to dislodge the housing; the filter unit rotated on its axis with the copper pipe and leaks appeared on both connections to the water filter plus the cut-off valve near the inside wall. Over the course of 3 days made half-a-dozen trips to Lowe's to purchase replacement parts (a total of $95.82) to, first, try to repair the section either side of the filter unit but, when that failed time and again, threw away the water filter and bought another new pipe length and a new cutoff valve to run the water without the filter unit. Solder would not "sweat" to the joints no matter how much heat and length of time was applied to the joints. The water had been shut off at the street but, I could never stop the water trickling out the pipe from the house (Yes, I had previously opened the lines to release the pressure draining water for a while before turning the taps off to, hopefully, prevent water from draining towards the work area.) and water acts like a superb "heat sink" drawing away the heat from the portion of the pipe I was trying to heat up to accept the solder. Three days without water creates havoc for modern man in modern homes; I leave it to your imagination. If I made one trip to/from the work area in my crawl space, I made a couple-a-hundred. My 61-year-old knees, joints, and muscles are not used to "duck-walking" and, thank goodness I have a hard head, my head should have lumps from the head-banging I experienced with pipes and floor trusses. Frustration and anger were running fever-pitched with me. On the third day I experienced an epiphany. What the h*** was I doing? It was never my intent to become a plumber! I just wanted to replace a water filter and, suddenly, found myself getting deeper and deeper into an area I had no business or experience in. With that realization I said, "Enough, is enough." and called the good guys at RPand D. They came over during their lunch hour, that day, and quickly made the repair. Hindsight being 20/20, I should have called them when the first leak developed. Five (5) years of no problems with the water filter and, now, this. What lesson did I lean? Stupid is as stupid does. I should also mention that before RPand D left, they fixed a leakage to my water heater ... with a pair of pliers. The packing nut was loose. Jeesh!

Fantastic! I researched Angie's List for local plumbers, wrote letters explaining my circumstances and requested an estimate to four (4) companies. RPD was the only company to reply with a written estimate. Subsequent to receiving RPD's estimate, I visited their office, Friday Oct. 22nd, and learned (saw on their scheduling board) that they had a busy schedule, three big jobs plus those of homeowners, for the week I requested service. RPD was well aware of the circumstances of the homeowners in my neighborhood and stated that they would do everything possible to transfer my plumbing from the well to the county system within my requested time frame. I was given notice via a phone call from Jamie, the office admin, of their pending arrival and they showed up as stated. As I stated above, they left the work area better than they found it. John (the owner, I think) tamped down around the meter box and raked around the meters for a clean presence. Oh! and the meter box. RPD inserted a new meter box vice reinstalling the old one; nice touch. I am so pleased with RPD tha I have also requested an estimate for replumbing the underside of my house replacing copper pipes with CPVC.

I had a leak which I initially thought was the hot water heater. The leak grew from a drip to a stream and covered the garage floor. Having no previous contact or need for a plumber in the past, I was concerned that my chances of getting a reputable plumber by selecting one from the yellow pages was risky at best. I joined Angies List and found Rockdale Plumbing. After reading some of the reviews, I contacted Jamie at Rockdale Plumbing. I was treated with courtesy and professionalism. She told me she would try to send someone out that afternoon...and did. The Plumber was quick, thorough and professional. I came out a winner.

Polite, punctual and reasonable. They did exactly what was expected of them.

This is one of the best contractors in the area to use. The woman that does the scheduling when we call has to be one of the nicest people we have ever spoken to on then phone. She is very professional and a pleasure to deal with. The people that she sends out are always clean, neat, and get the job done right the first time. I highly recommend them and will always use their services when need be.

They were very professional. When I signed the contract, they said they were not responsible for the sprinkler system. The sprinkler system was damaged with the work, but they did fix it at no additional cost. When they finished, they came inside to test the flow and made corrections to fix the problem. The work should be lasting. I got two other estimates, and Rockdale was the lowest. Great job!

Well, it took a week from the day that I called to the day they actually came out to do the work. I was disappointed in the level of service partly because I was expecting faster service based on the high marks on Angie's list. I will give them the benefit of the doubt that they were slammed the week that I called, but I guess I was expecting a little more proactive service. I had to call at least three times to get a status of when they were coming out. When the actual work was performed, they were stellar but disappointed in how long it took them.

This company is highly recommended. I had a very good experience with them from the service call, to Jamie in the office, to my interaction with Gordon (the plumber who did the actual work). Every detail of the problem and solution was explained, and Gordon gave good advice on what was needed and what could wait a while, saving me some money. They both also went beyond the call of duty and helped me with some valuable employment information when they discovered I needed a job. God bless 'em!

JAMIE ON THE INSIDE PHONE SERVICE AND SHANNON THE LEAD MECHANIC ON THE REPAIR WERE BOTH HIGHLY SKILLED AND CAPABLE. THEY MADE THE REPAIR AS PAINLESS AS THEY COULD AND I APPRECIATED THAT. THE LINE COULD ONLY BE REACHED BY DIGGING DOWN THROUGH THE SLAB. THEY DID THAT, REPAIRED THE LEAK AND LEFT ONE SATISFIED CUSTOMER.