Verizon Wireless

This Verizon store in Suwanee is tops! Ralph Callaway, the owner, is always knowledgeable, efficient, kind, friendly, and helpful! His customer service is outstanding! First visit: My Android Razr wasn't producing sound. Ralph took at least 20-30 minutes with me to figure out the problem, even calling Verizon directly himself and speaking with their personnel. After we determined the speaker had gone "out", I sought his advice about what to do. He didn't try to sell me anything! He recommended, if I so desired, to wait until September when my free upgrade would kick in. That was it. I received an answer without any pressure to buy. Second visit: My Razr wouldn't power up. I'd tried EVERYTHING at home...went online for help, etc. Between appointments in the area, I stopped by Ralph's store, and he solved my problem by TAKING TIME to help me. Not only that, but he offered to charge up my phone there in the shop while I left to go to my appointment! My phone is like my business partner and secretary rolled into one, so Ralph, again, came to my rescue. Third visit: My charger cable wasn't working, so I stopped by specifically to ask Ralph.(I actually met him stepping into the parking lot from the store on his way somewhere, but he graciously turned right around and re-entered the store to help me.) I wondered if it was the location on the electric socket that was causing the problem since it was on the wall where my bedside is located. Even though I think it was my fault, Ralph GAVE me a new cable. I was so impressed! Please use this store for all your Verizon needs! Ralph Callaway is the best and will treat you right! PS...I did make a purchase each time I went because I was so appreciative of Ralph's easygoing and helpful manner. I love each product I've bought: cell case, protectors, and car charger.