Kitchen Tune-Up

Richard Marks (not, "Shoulda Known Better" Marx) and his crew (props to the main man Chad), did a great job on our kitchen. It's an old house and there were some idiosyncratic challenges that they handled with aplomb (even when I didn't when I found out the new fridge that we bought wouldn't fit the space...oy, my bad on that though). They stand behind their work. One of the cabinets they installed apparently had a weak backing and it came detached from the wall. Chad was out the next day and said "yep, we'll get you a new one". Took a week or so for the new one to come in and they came right out and replaced it. Great guys, great work, fair prices...

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See above.

We called, they came out for an estimate, set a date for the service is came on time and did a great job. They refurbished my kitchen cabinets and they look great!

Could not or would not describe their method of cabinet refinishing. Seemed very sketchy!

We ended up having to go with a different cabinet manufacturer because what we described to them over the phone they said they could initially provide. They ended up being able to provide it but at double the cost. It ended up not being a normal finish that we needed. They were not timely in responding; we had to make a few phone calls to them. He was actually late. He was pretty professional.

I am very satisfied with them. They have really been working with me as far as how much I said I could spend. They are nationwide and I think they are a franchise operation. The guy who came out has stuck very close to what I said. It appears that we are going to come to an agreement. He just sent me pictures of the faucets. He will be sending some more pictures since I wanted to see how the kitchen would look and where I wanted the cabinets. First, I had to pick out the cabinets and then I had to pick out the colors. I then talked to him about a new faucet. I am going to keep my sink and that is okay. He hasn’t argued with me or tried to bully. I told him I could spend $5000 and that was it. He will send me a picture and then we will talk about it over the phone. So, I am pretty satisfied with him. He sent me the faucets and he is going to find the price. I did go to other companies to look at it just to see what I could do out there; so if it was too much then I could have gone out there to buy and asked him to put it in. Kitchen Tune-Up is cheaper than the other companies from whom I received estimates. They took all the measurements when they came over. Then I told them how much I could spend and the estimator said that he would work something up. He said that he would send me the booklet for me to pick out the things and that’s where we left it and that’s where we are. He then sent me a quote after I picked out what I wanted and we went from there. He quoted me about $4600 and then I added something; so it's $4800. Their responsiveness, punctuality and professionalism were all excellent.

Company does not handle business on a professional level. My first service with them was the restoration of my kithcen and bath cabinets. Debated on the price that was given for several weeks as well as doing the project myself but due to a busy life that was impossible. After getting several other quotes, the company was the most reasonable. Their price fell in the middle range of all the other quotes. Cabinets did look better after work but was disappointed that the worker did not try to sand any part of the cabinets after cleaning and before the restoration. Because they looked 10 times better than before I didnt complain much because that was one thing I should have made sure of before but left off my list of questions to ask. Since I was already doing business with the company i figured I would go on to have them to order & install bathroom countertops for me as well. Was told upfront that it would take a couple of weeks for countertops to come in. I was ok with that. But after two months no countertops and no call from the representative. After numerous attempt with calling the company, would only get an email of response but no return phone call. The representative even had the nerve to text my cell phone one day. This I thought was very inappropriate and unprofessional being that of the amount of money I had put into the company. Needless to say, after over two month, the countertops came in but was the wrong size and would take another two months to get replacements countertops. Then I realized that the company had not cashed the five hundred and some odd dollar amount of check I wrote and that was the only good thing that came out of it. My opinion is that the company didnt want to do business with me because I didn't want them to do all of the work from start to finish. My husband and I was to take out the current countertops and do plumbing as well. Another concern I had with the company was that because I was handling most of everything with the company, the representative and contractor assumed that I was only making up that I was married because my husband wasn't home during any of the visits from the company. This which was said from the representative to me after visiting their office with my husband. Needless to say, the work was finished by my husband and I which only took a little time out of our busy weekend schedule to complete. Visited another company and was told by them to not consider Kitchen Tune Up. Was advised to seek any other company that been in business longer and knows what they are doing even if I didn't go along with their company. The company thought that I was young, single, and uneducated and would go along with what ever but was showed otherwise. I had never dealt with a company more unprofessional until this point. I learned from this experience to not only consider the experience of the company but its worth paying more sometimes to get that professional customer service and professional results afterwards.

It was too high so we went with somebody else. He was very good, but the estimate just came in too high.

Kitchen Tune Up was professional from the start. They worked with us and made suggestions for improvement, provided detailed estimates, and followed through with the committed cost. We had an issue with the appliances we had chosen (ended up being more expensive than initially thought), which was going to cause the price to increase; Kitchen Tune Up reduced their costs in other places in order to stick to the estimate initially provided. They communicated well and arrived on time and delivered services in the timeframe outlined. Following installation, they came out and did an inspection, and fixed all small dings, etc before considering the job finished. I highly recommend them. Additionally I was impressed with how clean the job stayed from day to day while work was going on. We were able to completely change the look of our kitchen without ripping everything out and starting over. We are extremely pleased with the work.