CUSTOM RADIO

TERRIBLE!!!! I had the absolute worst experience I have ever had with any establishment I have ever done business with. I delt directly with the owner regarding getting a new radio installed in my car. The one I chose was out of stock at Chruchfield, however the owner assured me he could get it by utilizing other vendors in Atlanta and if any issues arose he would call me the following Monday. (it was Saturday when we spoke) So I proceeded to pay for the radio and installation up front. Monday came, Tuesday came no call. So I visited the shop Wednesday, and inquired with the owner that since I haven't heard from you, I'm assuming your vendor can't get it either. So I changed to a different radio and wanted to order that, he insisted that he could get the same model better brand than the one on Chruchfield (for the new one I chose) and could have it Friday (When Chruchfield could have it). I visited Friday morning and had it installed (It wasn't the brand I chose nore what we discussed) But I didn't care as it was a good brand. I requested an updated receipt and my credit as the one that was installed was much cheaper. He gave me an excuse of he had to do some deposits and it will be Tuesday for my credit??? (Monday was a holiday), went by there Thursday and he assured me he would issue it that day, as of today it is now Friday and still no credit. Nothing bad to say about the installers, they are some cool guys and does good work! The problem is the owner who lies, is manipulative, and displayed scandoulous unethical business practices. Like a previous review I had to go through my Credit Card company to get my money returned to me. If you need a radio installed please save yourself the headache and lies, and go somewhere else. I will never ever do business with this establishment again, nor will anyone I know! Larry Moore Larry Moore 1 review a month ago Worst experience I've ever had trying to get a better sound system in my truck. No communication at any kind from the store unless I made it. Parts were delayed for months. Multiple lies from the owner. And, when it was agreed that I would …More 1 Mark Stapler Mark Stapler 1 review a month ago One of the Worse place to ever go for service I call them to come out to work on my home sound system over a month ago no one every showed up . They have told me four times they would out this week but still no one shows up . They say they will call you back and never do . Please if you can find another place to go you should go.

First let me say I researched a car stereo for my car for two years before finally pulling the trigger. I wanted reference quality sound. I knew I'd be spending a fair chunk of change, but I also did not want to get taken to the cleaners. I visited almost all the car stereo shops in Columbus, GA. I went to Kar Tunes, Jimmy's, Crunks, and Custom Radio. It was at Custom Radio I found what I was looking for. #1 I wanted to know whoever would be working on my car, because of my investment, had to know his stuff. You see, I mistakenly bought the "high end" option of a stereo/nav on my new car (2013 Camry) and they took me to the bank - more on that later. The points I want to mention revolving the Toyota debacle are a.) never buy the high end factory radio - you will be sorry. b.) Toyota put such a crappy system in my car, the ENTIRE thing had to be redone, including wiring, head unit, speakers, ect. In my many visits to the Columbus Car Stereo shops, I talked to them and showed them, extensively about the Toyota audio agony. I'm sure the guys at each shop got sick of me coming in, asking questions and then leaving without purchasing anything. Ok, so the winner? Custom Radio, hands down. Chris at Custom Radio really, really new his stuff - and to be honest, he was the only one out of all 4 shops that could come up with a plan - and he gave me options to boot. I'll just say the other shops were willing to "try" this or that. I did not want someone "trying" this or that with the investment I was about to make. Ok, so Custom Radio passed the first test with flying colors - thank you Chris! The next two tests were a.) did they carry/sell/and recommend the best equipment, and b.) what was it going to cost to have the "reference" sound I was looking for. Jimmy's had the product, but was too expensive (and Jimmy could be condescending at times, like I was bothering him when needed him to get up from behind his desk and help me). Crunks had the prices, but had low end product. Kar Tunes, the technician was very knowledgeable, but they just didn't have enough product on display that I could mess around with. Custom Radio won again. They had the best equipment, in mine and the internet's opinion: JL Audio speakers and subs. Pioneer and Kenwood Head Units. And JL Amps. It was an investment, but I went for a few pts. below the top, top of the line models. Tommy, the owner was great at working with me on pricing. Tommy also was the best at meeting service needs - he even sent someone to pick me up the day my car was ready and I live in Pine Mountain! Chris laid out a plan. He lost me with some of the stuff he was talking about doing, but I knew I was in great hands with his 14+ years of experience. So, after 2 years of research, I found my guys. I dropped my car off and they went to work. It took a little longer than expected, but when I showed up, I didn't care one bit - it was gorgeous. Chris said the standard dash kit looked so bad when he put it in, he ripped it out and fabricated one (he said this took him a full day of work just to do this) which ended up looking better than Toyota's built in factory kit on the old radio! Chris fabricated a box to hold my JL sub in the trunk, and it matches the trunk carpet perfectly - it actually looks like its supposed to be part of the car! The JL speakers in the front and rear, from the inside of the car, it looked like nothing had been done - looked like it came right from the factory (this is a good thing, because I've seen some systems where it looks like something from robot wars where they installed the in door speakers). Now, the bell of the ball. The sound. I powered it up and knew right then and there I got what I paid for. The clarity of the C5's from JL.....like silk. The clean power of the JL subs and the 12" JL subwoofer rivaled that of some LA nightclubs I've been in. And the Pioneer Head Unit with the Capacitive Display and CarPlay compatibility - well, needless to say, I get in the car, connect my iPhone 6 plus and I put it in the center console. I NEVER have to look at it because Chris integrated the system and my phone to the steering wheel controls. All I have to do is say "Hey Siri", "Shuffle Artist Van Halen", or "Hey Siri, call Custom Radio", or "Hey Siri, directions to Hunter's Pub", and whala! everything seems to just happen on screen and through the audiophile masterpiece. I've had the system about a week now, and I've almost tweaked (not twerked, lol) the equalizer settings just to where I like them - granted, my classic rock is going to need Custom1 Settings vs. my Trance music which use "Custom2 Settings", which I change at the touch of a button. Music I've listened to for 30 years, I am hearing new instruments in the song. Or, if its live, I can actually hear people talking and what they are saying in the audience. I'm serious, its that smooth. And if I want power, man, I got it. Metallica's 'One" never sounded so ominous and euphoric.

They installed my TV and they are all on my Direct TV. They did a wonderful job. It was a pleasure to work with them. They would always some up whenever we have questions. They were technology oriented and knowledgeable.