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A PLUS HEAT & AIR

4.4(
7
)

Heating and Air Conditioning

About us

NO SUBS. COST IS DETERMINED BY THE JOB. TRAVEL CHARGES APPLY. SERVICE FEES APPLY. LICENSE # GA.REG.CN-210336 & AL.06058. MAY CONTACT THROUGH EMAIL.

Business highlights

20 years of trusted experience

Services we offer

RESIDENTIAL & COMMERCIAL HEATING & AIR CONDITIONING SALES, INSTALLATION, SERVICE & REPAIR.

Services we don't offer

DUCT CLEANING, DUCT ADD-ONS, DUCT REPAIR.

Amenities

Senior Discount

10%

Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
PayPal
Visa

Reviews

4.47 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
57%
4
0%
3
29%
2
14%
1
0%
Rating CategoryRating out of 5
quality
4.6
value
4.6
professionalism
4.4
responsiveness
4.4
punctuality
4.5
Write a review
Showing 1-7 of 7 reviews
Eric G.
08/2011
3.0
heating & air conditioning/hvac
  + -1 more
Furnace is located in attic, contractor ask that I install decking to give him better access. Contractor did fall through a secondary access panel into walk-in closet suffering several broke/cracked ribs.
Description of Work: Replace furnace.
Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0
Yes, I recommend this pro
$2,200
Response from A PLUS HEAT & AIR
Furnace is located in attic, contractor requires customers provide walk boards/decking in any attic for access to the heating and air conditioning unit prior to entrance. Customer did provide walk boards however, neglected to inform contractor another scuddle hole was located in the attic which was completely covered by insulation and camoflaughed and was not secured with walk boards. Contractor completed the installation of the gas furnace when a final measurement was needed which was difficult to achieve. While attempting to get the final measurement to complete the job, the Contractor stood on a piece of plywood which appeared to be secure but was actually a cover for a scuddle hole which was located in the Master Bedroom closet.The piece of plywood appeared to b secure but was only attached by molding attached from the inside of the closet. There was only a split-second before the plywood fell through causing the contractor to fall through the hole, onto a shoe rack and finally, the floor of a closet. The area was not safe and should have been covered by walk boards initially. There is no possible way the contractor or anyone else could have known that hole was there unless someone told them, especially since it was covered up and hidden from the attic side. It was an accident which could have been prevented had proper walkboards/decking been placed throughout the attic for complete access to the heating unit. Contractor did suffer 3 broken ribs and a sprained wrist and was on bed rest for 8 weeks and could not work. It is the customers responsibility to provide access and a safe working environment for all HVAC equipment. Contractor and tech went over and beyond the call of duty for this job and deserves more than a grade of "C". I don't think it was the intentions of the customer to harm our company when he posted this. I believe his intentions were meant to indicate our company did a superb job installing his furnace in spite of an unavoidable accident. Please review this response and make necessary changes.
William J.
08/2010
3.0
heating & air conditioning/hvac
  + -1 more
Needs a professional answering service to ensure the company can respond to all customers in a timely manner.
Description of Work: My air conditioning had stopped working and went through service magic and angies list to find a professional to come out and service the a/c unit. I called their phone number three times in two days and all three times I was sent to an answering machine which I left messages on and never received call back. Same happened with Robert Cooks a/c company. Eventually I went with Watley a/c which answered the first call and sent out a technician the next day. Watley was thorough and professional in responding to all customer's inquiries as where A Plus did not even bother to do a call back. This may have just been a slip through the crack, so I gave an average rating since I can not judge on their skill or services they provide.
Rating CategoryRating out of 5
professionalism
3.0
responsiveness
3.0
punctuality
3.0
Response from A PLUS HEAT & AIR
A+ does Not have any recollection of this call. During peak air conditioning season, all HVAC companies are so far behind, the phone lines get so jammed with calls and there are so many messages, it would be impossible to return them all. We primarily return all existing customers calls first and then, emergencies. Usually, by the time we call someone back, they have already gotten someone else because just as this customer indicated, they call down the list in the phonebook until they get someone to help them. If a message is over 30 minutes, we do not call back, if the customer still needs service, they will call us back. It was apparent this customer got someone else fairly quick since it sounds like they called several different companies at the same time. Also, if we returned all the messages left on our machine, we would spend all of our time on the phone for nothing since the customer would have already gotten someone or already had their unit repaired. We sincerely regret you found it necessary to place this negative comment since we all strive at A+ Heat & Air to satisfy our customers and we never had a chance to prove our services to you. We primarily service commercial units which have an enormous amount of emergencies, Also, because we have managed to keep our prices down, during these economic hardships, we obviously get an overwhelming amount of calls. Hopefully, you will consider us again when you need HVAC services.
Rebekah S.
11/2009
2.0
heating & air conditioning/hvac
  + -1 more
I called on Thursday, November 19 and left a message requesting a call back for an appointment for an estimate. I received a phone call back within a couple hours of leaving a message. The gentleman I spoke with spoke with me for a few minutes and asked quite a few questions about my particular situation. He told me that he would call me on Friday afternoon to let me know when he was on his way to provide the estimate. He couldn't give me an exact time on Thursday because of the season and how busy they are. He never called though. Today is Monday and again he didn't call. I'm planning on replacing my entire heating and air unit, quite a large job. You would think that he would jump at such a large job.
Description of Work: Estimate requested
Rating CategoryRating out of 5
professionalism
2.0
responsiveness
1.0
Response from A PLUS HEAT & AIR
This call was never made to A+ Heat & Air since first of all there is no men who answer our phones. Next, we do not give FREE estimates. We would never make an appointment to give a FREE estimate. We give estimates over the phone. People will call and ask for a FREE estimate, get the company to come to the their house and give them an estimate on letterhead, give the estimate to their insurance company to get paid for a new unit. We never hear from the customer again. So, our company policy is to give verbal estimates over the phone and then if someone wants our services, we will make an appointment and go to the residence to give an exact verbal estimate Nothing is FREE. We give estimates to customers who are serious and have intentions on using us to install a complete unit. It is clear, the customer got our company confused with someone else since there is no record of this person ever calling nor did we make an appointment to give a FREE estimate. We DO NOT give FREE Estimates. This customer states she spoke to someone and in the same sentence she says someone left a message. This complaint is not a legitimate complaint since the caller did not provide any proof this call ever took place.There are no names provided of anyone they supposedly spoke with at A+ Heat & Air. The customer's statement, "You would think that he would jump at such a large job" is not very professional. We are very secure and have plenty of great customers and don't have to offer FREE estimates. Due to our experience and expertise, usually when someone wants a FREE estimate, the intentions are not to benefit our company. In summary, there is no proof this call was ever made, the promises indicated in this complaint is not our company's policy, No men answer our phones and we DO NOT give FREE estimates to anyone nor do we make promises to do so. Finally, our intentions are to please our customers within reason. In this complaint the customer is asking for a FREE service which we DO NOT provide and makes accusations about our company with no substantial proof the call was ever made. Since there is no proof of this call ever being made and nobody who works for A+ Heat & Air has any recollection of the call, we are requesting this complaint be withdrawn from our report. Since there is no proof the call was ever made, then it technically never happened and should be considered a friivilious complaint with no relevance except an effort to harm our company. A+ Heat & Air has never gotten a complaint of this caliber before, After all. how can you evaluate a company's work when they have never performed any work or had any affiliations with you before. It appears this complaint's only intentions would be to cause harm to the character of the company and should be removed immediately unless there is proof of unsatisfactory work performed. There are plenty of HVAC companies who give FREE estimates who can assist customers in this area however, we DO NOT and never have.
Mark F.
07/2009
5.0
heating & air conditioning/hvac
  + -1 more
I called them about 1:00 pm. They were here by ~ 3:30 pm and in less than an hour completed the inspection and recharged one system.
Description of Work: Checked both air conditioners. Recharged one unit with 2 lbs. of freon.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$104
Holli B.
11/2008
5.0
heating & air conditioning/hvac
  + -1 more
Very quick, professional service.
Description of Work: The heat was not working properly.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$60
JOYCE W.
07/2008
5.0
heating & air conditioning/hvac
  + -1 more
They found the issue, ordered the piece and got it fixed. He also fixed my freezer. He came quick.
Description of Work: I was having issues with my a/c unit.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
Aimee O.
06/2008
5.0
heating & air conditioning/hvac
  + -1 more
The air conditioner fan stopped working at 5p.m. after I had just gotten home from surgery. It was 100 degrees outside. They stated they were in the neighborhood, and they were at my house within the hour. They fixed it in a flash! They were very nice and quick to respond. I would definitely recommend them. Very professional!
Description of Work: Replaced a compressor on the air conditioning unit.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$65

    Contact information

    Located In, Columbus, GA 31801

    Service hours

    Sunday:
    Closed
    Monday:
    9:00 AM - 5:00 PM
    Tuesday:
    9:00 AM - 5:00 PM
    Wednesday:
    9:00 AM - 5:00 PM
    Thursday:
    9:00 AM - 5:00 PM
    Friday:
    9:00 AM - 5:00 PM
    Saturday:
    9:00 AM - 12:00 PM

    Licensing

    Bonded
    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    Service Categories

    Heating and Air Conditioning

    FAQ

    A PLUS HEAT & AIR is currently rated 4.4 overall out of 5.

    Sunday: Closed

    Monday: 9:00 AM - 5:00 PM

    Tuesday: 9:00 AM - 5:00 PM

    Wednesday: 9:00 AM - 5:00 PM

    Thursday: 9:00 AM - 5:00 PM

    Friday: 9:00 AM - 5:00 PM

    Saturday: 9:00 AM - 12:00 PM

    A PLUS HEAT & AIR accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,PayPal,Visa
    No, A PLUS HEAT & AIR does not offer free project estimates.
    No, A PLUS HEAT & AIR does not offer eco-friendly accreditations.
    No, A PLUS HEAT & AIR does not offer a senior discount.
    No, A PLUS HEAT & AIR does not offer emergency services.
    No, A PLUS HEAT & AIR does not offer warranties.
    A PLUS HEAT & AIR offers the following services: RESIDENTIAL & COMMERCIAL HEATING & AIR CONDITIONING SALES, INSTALLATION, SERVICE & REPAIR.
    DUCT CLEANING, DUCT ADD-ONS, DUCT REPAIR.

    Contact information

    Located In, Columbus, GA 31801

    Service hours

    Sunday:
    Closed
    Monday:
    9:00 AM - 5:00 PM
    Tuesday:
    9:00 AM - 5:00 PM
    Wednesday:
    9:00 AM - 5:00 PM
    Thursday:
    9:00 AM - 5:00 PM
    Friday:
    9:00 AM - 5:00 PM
    Saturday:
    9:00 AM - 12:00 PM