Had some mineral spots that he was supposed to return with an associate at an extra cost to remove. I texted him many times, gave him many chances- no response. Disappointed. Service not good, neither was his word to set up a return appointment and finish the job. After the visit, my windows looked cleaner, buy he was not willing or able to go the extra mile.
Description of Work: Washed my balcony windows- high rise.
Rating Category
Rating out of 5
quality
3.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
2.0
$140
Response from Fish Window Cleaning
I want to thank the customer for her feedback and apologize to her for dropping the ball on this issue. Once I received this review, I tried to call and text her several times with no success. The customer called us to clean her windows and glass railings on her 11th story town home. We were tasked with cleaning the windows inside and outside on the balcony then inside only where outside windows were not accessible. She also wanted us to clean her glass railings on two of her balconies. Upon arrival, I noticed the glass railings might have hard water stains. I informed the customer of this. I told that her that we wouldn’t know how badly the railings were stained until we cleaned them. I told her that removing the stains would cost extra. I also tried to set expectations of how effectively we could remove the stains. The customer wanted us to move forward with the stain removal. My window cleaner arrived on site a couple of days later. First, he cleaned all of the window and balcony glass. Then, I joined him to work on the glass railings. Using a rubbing compound, we spent two and half hours working on the railings with only marginal success. I told the customer that we would have to try another solution for the glass railings. I still tried to set expectations for how effectively I could remove the stains. I did not charge the customer for the extra time to remove the stains. Afterwards, I consulted our equipment vendor, and several other business partners. The only solution that might work involved using a solution that was slight acidic. The big risk with using this solution would drip on her neighbor’s windows and balconies and damage them. I also tried to contact several other window cleaning companies. Unfortunately, our workload was already very hectic, and this job fell through the cracks. Looking back, I should have communicated better that this job was out of our scope, and provide referrals for the customer. I can still send the customer some of the leads I was pursuing.
Josh G.
12/2015
5.0
window cleaning
+ -1 more
Excellent job. Fast and efficient.
Description of Work: Cleaned exterior of all windows and sills.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$250
Timothy M.
09/2015
5.0
pressure washing, window cleaning
+ 0 more
We never knew our patio could look so nice. Jorge was quite congenial and did a wonderful job on the pressure washing. He called just before arriving and took about an hour to pressure a fairly large double patio. The clean-up and payment process were excellent and easy. Arranging the work date with Greg also went very smoothly.
Description of Work: 2nd floor patio pressure washed
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$125
Charles W.
07/2015
5.0
pressure washing, window cleaning
+ 0 more
.
Description of Work: They pressure washed a deck and did window cleaning.
Rating Category
Rating out of 5
Yes, I recommend this pro
$180
Lynn F.
04/2014
5.0
window cleaning
+ -1 more
Well
Description of Work: Cleaned windows storm windows and screens
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$600
Sue C.
03/2014
5.0
pressure washing, window cleaning
+ 0 more
Greg saw that the job was done to perfection.... he came later in the day to assist and inspect. This was a HUGE job. They did all that was expected, with a great attitude and professionalism.
Description of Work: Greg's crew (of 2) arrived on time and well equipped. We had 30 windows, 5 tandem windows and 6 sliding doors washed and a glassed in porch. We also used them to pressure wash the driveway, carport, 2 walkways, patio and courtyard.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$350
john J.
02/2014
5.0
window cleaning
+ -1 more
.
Description of Work: cleaned all windows and sills
Rating Category
Rating out of 5
quality
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Mark F.
12/2013
5.0
window cleaning
+ -1 more
Greg provided quote day after initial call to Fish. MJ came out 3 days later on the scheduled day & time. Windows looked great. I would definitely recommend Fish to my friends.
Description of Work: Window cleaning - inside and outside.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$160
NANCY G.
11/2013
5.0
window cleaning
+ -1 more
When I purchased the Angies List coupon back in April, Mike the owner called the next day to arrange an appointment for an estimate. He was punctual & professional, and gave me specific pricing for a few options. When I called a few weeks ago to arrange our service, it was Mike who again responded to set things up. Even though my coupon technically expired a week before my requested service date, that was not a problem. We got a call that morning from Jim, who had been assigned to do our service, to confirm. He showed up on time, was professional, pleasant and efficient. He put on booties whenever he was in the house to keep the floors clean. Jim did a great job of cleaning our windows inside & out. He even cleaned off the screens and window sills. He also took time to explain about and show us which window seals had been compromised so that we could check our warranty for possible replacements. We are very happy with the quality of service provided by Fish, and definitely would use them again.
Description of Work: I purchased a Big Deal from Fish Window Cleaning.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Patricia R.
07/2013
5.0
pressure washing
+ -1 more
They were great. I had used them before. I was extremely satisfied.
Description of Work: I had them pressure wash my home and deck
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$280
Andrew H.
05/2013
5.0
window cleaning
+ -1 more
The technician was prompt and completed the work in a timely manner. The windows were nicely cleaned and the account rep followed up to ensure I was satisfied with the work. Yes, I would absolutely recommend Fish Window Cleaning.
Description of Work: Cleaned outside windows. Wiped sills and revmoed cobwebs. Removed cleaned and replaced screens.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$110
Meri & Peter B.
12/2012
4.0
window cleaning
+ -1 more
Saw an Angie's deal for Fish window cleaning, but when I called the location nearest me, it was not offering it. Nonetheless, the owner gave me a 15% discount. They came out that week, which was great. We have 30 windows, so the price was fair for the work. The guy that showed up however was not so professional in appearance. Had his personal, unmarked car and he might have been wearing a Fish shirt, but it didn't stand out to me. Certainly, I feel that I could have done a better job on cleaning the sills, however, it was nice not to have to do it. The owner was very professional, and followed up after. I told him the windows looked better than before they were cleaned, which was true. But, I am luke warm on whether I would hire them again, just because I think I want the sills, etc cleaned better. Feel like I need to spend the time to do it the way I want, that's all.
Description of Work: Exterior window cleaning.
Rating Category
Rating out of 5
quality
3.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
$135
Contact information
3365 West Hospital Ave. Suite P, Chamblee, GA 30341
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Window Cleaning,
Pressure Washing,
Gutter Cleaning
FAQ
Fish Window Cleaning is currently rated 4.7 overall out of 5.
Sunday: Closed
Monday: 8:00 AM - 5:00 AM
Tuesday: 8:00 AM - 5:00 AM
Wednesday: 8:00 AM - 5:00 AM
Thursday: 8:00 AM - 5:00 AM
Friday: 8:00 AM - 5:00 AM
Saturday: 8:00 AM - 2:00 AM
Fish Window Cleaning accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Fish Window Cleaning offers free project estimates.
Yes, Fish Window Cleaning offers eco-friendly accreditations.
No, Fish Window Cleaning does not offer a senior discount.
No, Fish Window Cleaning does not offer emergency services.
No, Fish Window Cleaning does not offer warranties.
Fish Window Cleaning offers the following services: Window & awning cleaning, pressure washing, hard water stain removal, construction clean up & gutter cleaning.
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Contact information
3365 West Hospital Ave. Suite P, Chamblee, GA 30341