William David Design Group

Stereo and Home Theater Systems, TV Repair, TV Service - Cable,

About us

Looking to enhance your home entertainment experience? Look no further than William David Design Group. Our expert team specializes in installing top-of-the-line home stereos, home theaters, home security systems, and even offers computer troubleshooting services. Contact us today for a seamless and immersive home technology solution.

Business highlights

22 years of trusted experience

Services we offer

Home Theater, Home Stereos, Computer Repair & Trouble Shooting, & Home Security.

Amenities

Reviews

4.8306 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
80%
4
7%
3
5%
2
3%
1
6%


Rating CategoryRating out of 5
quality
4.9
value
4.8
professionalism
4.9
responsiveness
4.7
punctuality
4.7

Filter reviews by category

Showing 276-300 of 306 reviews

Linda D.
06/2014
5.0
home theater design
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Kendra M.
06/2014
5.0
home theater design
  + -1 more
unknown
Description of Work: William D. Design Group mounted my TV and sound system on the wall and with NO wires showing. The display is very neat and I always get compliments on how it looks. Good work!

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro

Dr. A W.
06/2014
1.0
home theater design
  + -1 more
unknown
Description of Work: Tech came out for a consultation after not showing up for first appt and spent the entire time telling me how wrong the initial setup was done and what he would have done. Did not provide viable suggestions for what I needed.

Rating CategoryRating out of 5
quality
3.0
professionalism
2.0
responsiveness
1.0
punctuality
1.0


Response from William David Design Group
[member name removed] was notified that the rep was unable to make the first appointment in advance of the scheduled meeting. Unfortunately, this occasionally is unavoidable and we take great strides to offer late evening weekday and weekend makeup appointments when this occurs. I am confused when [member name removed] points out we pointed out what corrective measures needed to be done to fix the problems and in the next sentence states we didn't offer any corrective measures to fix the problems. Going forward, we will submit questions at the end of each consultation to the prospective client to confirm we have addressed any and all concerns during the meeting.

Cheryl B.
04/2014
5.0
home theater design
  + -1 more
Great service!!!!!
Description of Work: This company was excellent. I needed to mount my new flat screen TV. He came quickly and did a great job. He is very careful to get the TV just right on the wall and spent a lot of time so that it was perfect. He is a "jack of all trades" and he put together my new printer and set it up. I will definitely use the William David Design Group again.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

Tracy C.
04/2014
5.0
home theater design
  + -1 more
unknown
Description of Work: William installed 2 wall-mounted TVs and a soundbar and changed out my router. One of the TVs was located on a stone wall over a fireplace. He did a fantastic job. The TV looks excellent--so well-done! He's very professional and knows what he's doing. He's not inexpensive, but he provides tremendous value for what he charges. Plus, he's a genuinely nice person that cares about the quality of his work and the satisfaction of his clients.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$600

Sean C.
03/2014
5.0
home theater design
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

Kari H.
03/2014
5.0
home theater design
  + -1 more
looks great!!
Description of Work: Installed tv above the fireplace

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

REGGIE M.
03/2014
5.0
home theater design
  + -1 more
A++++
Description of Work: They corrected many problems, installed TV's, repaired damaged/faulty equipment, gave great advice, etc.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Fred M.
02/2014
5.0
home theater design
  + -1 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,000

GARY S.
05/2013
3.0
home theater design
  + -1 more
unknown
Description of Work: I had bought a security camera kit some time ago and bought this Angie's List audio-visual services deal to set it up. Provider was nice, offered to honor deal past expiration date. When we had him out he said he preferred not to do this job but was willing to return to do something else. He suggested things he offers but we were not interested in these. We have tried to think of something else we would like to have him do but have been unable to do so and do not want to end up simply losing the deal cost. Nothing against the provider, perhaps just a misunderstanding.
Rating CategoryRating out of 5

Response from William David Design Group
I am surprised by this "less than stellar" review. However, I wouldn't change a thing in how I handled my interaction with (deleted member name) when I met with her at their home ((deleted member name) was unavailable). The camera equipment (deleted member name) purchased was old and not suited for how it was intended to be used by the customer. I had worked with that equipment before with disastrous results. I felt my obligation to the (deleted member name) was to politely decline the work rather than take advantage of the customer. The camera equipment was not suited for outdoor use, had reliability issues and terrible wireless range. I would never install inferior equipment just to make money from my clients. I also would like to add I responded promptly to their initial inquiry and was on time for our appointment. Should they have any issues obtaining a refund from Angie's List I would be more than happy to assist them in the process.

Nancy G.
05/2013
1.0
home theater design
  + -1 more
unknown
Description of Work: I called several times to schedule a visit. He promised to call back each time, but did not. That's it.
Rating CategoryRating out of 5

RONNIE S.
05/2013
5.0
home theater design
  + -1 more
See above
Description of Work: Mr Psrtr configured our whole home entertainment system. He mounted our TV so that we can turn it to see it from either the family roon or the kitchen. He also set up 5 speakers that were part of a new home entertainment system. He had excellent knowledge of waht he was doing and we would use him again..

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$99

Jacquelyn M.
04/2013
2.0
home theater design
  + -1 more
never came out
Description of Work: needed help with tv and outdoor stereo, started to help but never finished

Rating CategoryRating out of 5
quality
2.0
value
1.0
professionalism
2.0
responsiveness
1.0
punctuality
1.0

$79

Response from William David Design Group
I called (member name removed) number on file and had left a message for her to return my call. I didn't hear back from her and assumed eventually she would return my call. This actually happens quite often where I will reach out to a client and several days, weeks or months later they will call me back to schedule an appointment. The price she paid for the coupon indicates she purchased an old big deal from the middle of last year and not in February as the date given in the review implies. I ran her number through my answering service tracking system and there is no record of her telephone number returning my call to her. Having said that I do apologize to her if she felt my company didn't follow up to her level of expectations as an Angie's List customer. I really hate high pressure salesmen and I know a lot of Angie's List clients feel the same way so I try to follow up with a single call rather than making multiple calls the annoy my clients. I do appreciate her candid feedback about my company and will look at ways to improve our customer follow up procedures.

Jason P.
03/2013
3.0
home theater design
  + -1 more
unknown
Description of Work: Stated above in the refund request section: I purchased this deal to have a television installed over my fireplace. The deal was for a $99 instillation. I was prepared for additional charges within reason if needed but instead I was told it would be around $300+ total cost. Although the gentleman that came out for an initial consultation was very nice he wasn't familiar with the Angie's List deal. Additionally, he said he would need to cut through my bookshelves and possibly into my basement for the install and I couldn't understand his logic since I already have cable and power outlets present in my bookshelves. I'm sure the company does great work but I wasn't comfortable moving forward with the install.
Rating CategoryRating out of 5

Response from William David Design Group
I never met with (Member name removed) nor have I spoken with him on the phone. All my contact was with (member name removed) first over the phone and then with the initial consultation. The initial consultation was scheduled promptly after (member name removed) phone call. I was on time for my appointment and thorough with the initial consultation with(member name removed). I was familiar with the coupon they purchased as I handle all initial consultations with my clients. I explained the coupon was good for two hours labor OR one basic TV installation on their wall which includes running cables in the wall if it is a simple installation. In their case, the TV needed to be mounted over a fireplace and the wife requested having the power cord hidden and the cables run to the bookshelf on the left. Since the fireplace was cantilevered out the side of the house, there was no way to hide wires without cutting drywall or down through the basement ceiling back into the bookshelf. Since the ceiling in the basement was finished this was going to take much more time than a basic installation. Moreover, since there was no electric outlet above the mantel, the power cord would have to be concealed in the wall along with the two HDMI cables for the Satellite box and DVD player. The NEC (National Electric Code) does not allow extension cords run inside the wall as a source for electric power to TV's, etc. Instead, an electric outlet needed to be installed to supply power or an exposed power cord needed to be run to the TV (this can be concealed in paintable plastic channel). When I explained this to (member name removed), she wanted all the wires hidden and installed per code. Finally, the (member name removed) needed a bracket to hang the TV in the wall to complete their installation. (Member name removed) was great to deal with during our initial conversation and she said she would relay the information to her husband when he came home from work and would call me if he had any additional questions. If you added the cost of the basic mount, HDMI cables, TV bracket, electric outlet and the additional labor to fish the cables behind the wall and down to the basement and up through the bookshelf, my price is at least $200.00 lower than most of my competitors. Had (member name removed) called me to clarify the details if my quote, I would have gladly gone over everything over the phone or come back out to meet with him in person.

VAN M.
03/2013
5.0
home theater design
  + -1 more
fine
Description of Work: Set up video eqpt and taught me how to use it.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$79

Richard P.
03/2013
5.0
home theater design
  + -1 more
EXCELLENT !!!!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Mike J.
01/2013
3.0
home theater design
  + -1 more
Not worth it!!!
Description of Work: I purchased a 2 hour coupon to connect Home theatre speakers and DVD. FRom the time of coupon to actual schedule work took about 2 months. After the connection made the TV voice is not in sync with the speakers. I try to fix myself.

Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
5.0
responsiveness
2.0
punctuality
3.0

$80

Response from William David Design Group
First, I would like to apologize, again, to Member for the delay in getting him on the schedule. There were extenuating circumstances due to severe injuries from a car accident but bottom line is I dropped the ball. I did offer to refund the coupon and do the work for free but Member declined the offer. Member never called me after the work was done to inform me he had issues with audio delay. I would have explained to him that the amplifier he has is an older unit. The sound from his TV tuner was properly connected to his amplifier using a digital connection. Some of the older amplifiers like his do not have an adjustment to correct for the sound delay some customers experience when using the required digital connection instead of an analog audio connection. The audio delay results when the TV tuner (cable or satellite) box sends the sound digitally from the TV tuner to the amplifier and the amplifier has to take an extra step and convert the digital sound back into analog sound to play through the speakers. Most TV channels experience no sound delay and the channels I tested on the day of his installation had no sound delay. If Member purchases a newer amplifier, he can correct his sound delay issues. I will reach out to Member and again offer a refund for the coupon as I stand behind my work 100%. I will offer to install the new amplifier for free if Member purchases one from me or another competitor. Going forward, my company has instituted several measures in the last few months to enhance the customer experience with us: 1. We have hired a professional 24 hour answering service to handle the overwhelming response we have had from Angie's List clients. 2. I have hired another technician to work for my company to ensure all clients get on the schedule as soon as possible. 3. I answer my company phone 24/7 whether in Atlanta or on vacation with my family. The answering service is a back up in case I am meeting with clients or otherwise indisposed. 4. Although rare with my clients, I have instituted same-day service calls. If any client experiences any problems with their audio or video system after I have worked on the system, I will make sure I get out there to service the system the same day I am called if before noon (Non-emergency service calls will be within 24 hours. What constitues an emergency is determined by the client, not me). Service calls have always taken priority over new jobs with my company and I would like to reiterate that to all Angie's List Customers. 5. I will never have a technician on any customer job unless I am present to oversee the work completed. One of the reasons why I turn down some jobs is I would rather LOSE work than do a poor job. I think the vast majority of "A" ratings and the recent Angie's List "Super Service" Award reflects this. In short, we appreciate any feedback from any customer to make our company better. We would only ask that we be given a fair opportunty to know of any issues that arise and and opportunity to correct those issues. Thank you for taking the time to read this response. William.

Peggene B.
12/2012
5.0
home theater design
  + -1 more
He k
Description of Work: We purchased a new Samsung tv and were having difficulty with the setup. We were having to use 3 remotes just to get the tv turned on, the sound adjusted and the dvd player to work together. William came when he said he would, showed up on time, was very knowledgeable and very reasonably priced. He worked nonstop for 2 hours and got the job done expertly. He was very friendly and very professional. I highly recommend him to everyone and would definelty use him again. He knows his stuff. Great Job!!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Eric G.
12/2012
5.0
home theater design
  + -1 more
unknown
Description of Work: Installed five surround sound speakers and ran wires in-wall.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Deborah F.
11/2012
5.0
home theater design
  + -1 more
unknown
Description of Work: Technical advise and service for wiring and hiding wires for our flat screen TV and components hanging above a fire place. The situation was involved and complicated and we are please with the results. We will probably call him back to do re-do my Hubby's handiwork with our bedroom flatscreen.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Jesse W.
10/2012
5.0
computer repair, home theater design
  + 0 more
Did a Great Job.
Description of Work: Mounted my wife's computer on the kitchen wall.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Damon A.
09/2012
5.0
home theater design
  + -1 more
see above
Description of Work: We moved into a new house and needed some help with consultation and wiring of our television and computer. William was very prompt in contacting us to set up an appointment. He actually came out at no charge to evaluate what we might need done. He then came out and rewired our home for computer and cable access in some rooms that needed professional help. He was very nice and educated on all the options available to us. Thanks- Damon

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$70

David M.
08/2012
5.0
home theater design
  + -1 more
unknown
Description of Work: He made modifications to my TV mounting and ran lines behind the mount that connected to my DVR box in an adjacent cabinet. He sold me an IF device that enabled me to turned the equipment on and off w/o opening the door to my cabinet. Excellent workmanship and followed up with a call the next day to see if the devices were still working. Would recommend this group/person to anyone.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Ediru O.
08/2012
5.0
home theater design
  + -1 more
Went real well..
Description of Work: Outstanding service!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

dennis G.
08/2012
5.0
home theater design
  + -1 more
unknown
Description of Work: installed flat screen tv

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$350

Contact information

363 Harmony Dr, Canton, GA 30115


Licensing

Insured

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Stereo and Home Theater Systems,
TV Repair,
TV Service - Cable,
TV Service - Satellite,
Home Security Systems,
Home Automation,
Computer Repair,
Phone Service - Landline,
TV Antenna,
Phone Wiring,
Electronic Gadget Repair,
Handyman Services

FAQ

William David Design Group is currently rated 4.8 overall out of 5.
No, William David Design Group does not offer free project estimates.
Yes, William David Design Group offers eco-friendly accreditations.
No, William David Design Group does not offer a senior discount.
No, William David Design Group does not offer emergency services.
No, William David Design Group does not offer warranties.
William David Design Group offers the following services: Home Theater, Home Stereos, Computer Repair & Trouble Shooting, & Home Security.

Contact information

363 Harmony Dr, Canton, GA 30115