ServiceMaster Restoration by Bailey

Very poorly. General housecleaning was needed, not shampoo of rugs, carpet and upholstered furniture. The upholstered furniture in the keeping room was cleaned with chemicals, which removes any stain repellent treatment . There was dust on the Master bedroom furniture. Master bath was cleaned, fixtures and tile floor were satisfactory but a tree of life rug that was selected by and a favorite of my husband is gone with no explanation. The drawers in the vanity in the master bath had been gone through with the contents scattered on the counter. The drawers in the bedroom furniture had been rummaged through. Also, almost every sheet and towel in the linen closet are gone. I found the only kitchen towel (out of what had been a drawer full of towels) in an upstairs bathroom, but there was no reason for any employee to be upstairs. The master bedroom and bath are on the first floor. I contacted the business but was "brushed off". No restitution was offered and I had to pay the charge on my credit card. I was told that I have a "beautiful" house. My niece and sister hired the company, but did not have my approval other than general cleaning. That is, dusting, vacuuming, mopping, etc. I was hospitalized and then in a nursing home for an extended period at the time. I believe Service Master was remiss in not obtaining my approval of any services before performing the cleaning. This cost me $1,245.00 for less than a day's work. So yes, much blame lies with my family, but blame is also with Service Master of Canton.

unknown

Nothing happened, which is unfortunate and will impact my insurance now.

After a fire caused extensive damage to my roof, I contacted Service Master by Bailey for mitigation services, including removal of all furnishings from my home while repairs were completed. They responded promptly to move all of my furnishings and two classic vehicles to their storage facility in Canton where they remained for approximately four months while rpairs were completed. After completion, ServiceMaster returned all of the household items and vehicles without delay. Service Master cleaned the items and removed all smoke odors. Throughout the ordeal, the ServiceMaster staff stayed in contact with me and provided outstanding support when I need them. I would, without hesitation, recommend ServiceMaster by Bailey to anyone in need of fire mitigation services.

SERVICEMASTER WAS HIRED TO DO SOME RESTORATION WORK AFTER A FIRE WE HAD AT OUR HOME. IT WAS PROMISED TO BE A 2 DAY PROJECT. WE ARE NOW ON DAY 5! THEY WERE LATE THE FIRST 2 DAYS. THEY BROUGHT THEY WRONG COLOR CARPET, BUT WE LET THEM PUT IT IN JUST TO KEEP THE PROJECT MOVING. THE VOICEMAILS WE LEAVE ASKING FOR UPDATES GO UNANSWERED. ASSUMING THIS PROJECT IS EVER COMPLETED, IT IS SAFE TO SAY THAT WE WILL NOT BE USING SERVICEMASTER IN THE FUTURE!

WE HAD SUCH A GOOD EXPERIENCE WITH THIS SERVICEMASTER IN THE STRESSFUL SITUATION OF OUR HOUSE BEING FLOODED DURING THE HURRICANE. THEY HAPPENED TO BE ON OUR STREET AND WE HIRED THEM INSTANTLY, NOT EVEN KNOWING IF THEY WERE GOOD. WE WERE SO LUCKY. THEY GOT US ALL CLEANED UP THE FIRST DAY AFTER THE FLOOD AND TOOK CARE OF EVERYTHING. WE THEN HIRED THEM TO FIX THE HOUSE BACK UP AND ARE SO PLEASED WITH THE WORK THAT WAS DONE. ALL THE PEOPLE WHO DID THE WORK, BOTH WITH THE INITIAL CLEAN-UP AND RECONSTRUCTION WERE NICE, PROFESSIONAL AND WORKED AMAZING HOURS TO GET US REBUILT. WE THOUGHT THE PRICE WAS VERY FAIR AND THEY WERE VERY HELPFUL AND KNOWLEDGEABLE ABOUT PREPARING THE ESTIMATE FOR THE INSURANCE COMPANY. THERE ARE DIFFERENT SERVICEMASTERS BUT THIS PARTICULAR ONE WAS EXCELLENT IN EVERY AREA.