R S SMITH CO INC

We sent found R S Smith on Angies List on 9/30. See email request for quote emphasizing our urgency to remediate the front lawn/landscaping situation. We stated we needed the work done ASAP. Rodney contacted us 2 days later. Sent a representative out on Thurs AM (10/4). We agreed to job specifics, prices for materials (dirt, sod) and price for grading labor. Though we surveyed the job together, RS Smith did not provide official prices on site for the sod installation labor, paver repair and/or driveway repair. We expected to receive those that afternoon and said it would be fine to notate those on the written quote. Though we needed the work to start earlier, we agreed to start the work on the following Tues (10/9). Due to this agreements, we did not engage /sign other contractors to do the work. Then the lack of responsiveness seemed to start. We received no followup call or quote (written or verbal) for the next 4 1/2 days. We have left over 5 voicemails for Rodney and his representative (who agreed he would be the point of contact/site supervisor), but have not received any communication back at all. The work was supposed to start today. This situation has left us back at square one with no solution but facing Mother Nature's fall deadline.

Rodney gave a very detailed estimate as to what it would take to fix the problem of washing once and for all. Once he started the job, he worked extremely hard and was very respectful in letting me know when he was breaking for lunch or ending the day. Daily he cleaned up the area. I was very impressed and felt very comfortable with him here. On several occasions I went out and ran errands and left the house open as I trusted him that much. I told him if he needed water or ice to come on in and help himself. He always brought his own ice and water but was very appreciative of the offer.

A person from R S Smith Co. Inc. came out and met with me but they never followed through to give me an actual estimate. He was quite informative in our first meeting. I was supposed to receive a quote in a week?s time but I never heard from him after that. We had some water issues in our basement so we wanted get some work done on our retaining wall. He was very prompt in giving me little advice about things around the yard that would help. It wasn?t a part of the project that I wanted them to do, it was just an observation that he had made. He also made observations regarding our drainage and a few other things. I was impressed with him in his initial visit but I wonder why he didn?t give me a quote.

Rodney came out and gave me an estimate. He explained to me why the old retaining wall gave way and how he would build another one that would have a drainage system. I am getting my neighbor's runoff as well as the neighbor that is in back of me. He explained the problem in a way that I could understand. He explained his plans to build a new one with more "dead men" that would secure the wall. I was ready to get that mess out of there. I had a written contract explaining all the work to be done. He also took out 3 trees that were brushing up against my house and took off some limbs of other trees that were laying on my roof. Gosh, I wish I could clone Rodney! He renewed my faith in contractors. As I told him today when he finished, he went above and beyond which is unheard in today's world. He replaced the gutter and laid some underground hollow hoses to handle the runoff. I am so pleased with what all he did. I would recommend him without hesitation. He's the best!

He did a wonderful job. We were specific about what we wanted. We made a couple of changes which he incorporated without charging anything extra. He brought down a few trees which were in the way of the fence line. After the fence was done, we hired him to put a wall around our pool in the backyard. He also terraced the backyard. It started as a small job to build a wall around the pool but turned out to be a big job with 3 layers of terracing. His pricing was reasonable. We have recommended him to other people.

It all happened on short notice. We called Rodney one day, he came out to look at the job the next day and two days later we did the work. Our neighborhood, was having a garage sale the day of the job, so Rodney was kind enough to bring the Bobcat the night before, as it would have been near impossible to get it to our house through the traffic on the actual day. He had a narrow passage way between us and our neighbors to move all the dirt back and forth, but it was no problem for him. The work was completed in a day and even with my nitpicking about certain areas. Rodney has a great eye and excellent skill with the equipment. All and all everything went great, the yard looks great, I couldn't have hoped for better.

RODNEY DONE AN EXCELLENT JOB WITH THE GRADING TO THE SIDE YARDS WITH NO DAMAGE TO HOME OR TO PROPERTY. ON THE WEST SIDE OF THE HOME HE ONLY HAD ABOUT A 7 FEET OF CLEARANCE FROM THE HOUSE TO THE TREE LINE. HE DID AN EXCELLENT JOB WITH HIS WORK.

RODNEY DONE AN EXCELLENT JOB WITH THE GRADING TO THE SIDE YARDS WITH NO DAMAGE TO HOME OR TO PROPERTY. ON THE WEST SIDE OF THE HOME HE ONLY HAD ABOUT A 7 FEET OF CLEARANCE FROM THE HOUSE TO THE TREE LINE. HE DID AN EXCELLENT JOB WITH HIS WORK.