O’Brien Garage Doors - Atlanta

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It went excellent.

They were on time, friendly, profession and efficient. They ended up doing more work than initially planned, but I felt very comfortable trusting them to do that.

It was all excellent. They came out really nice. Everything was sames price as Angie'\s list price. He was quick, repaired it and everything was good to go. He came and told us what was going on with it. He told us what we needed to do. I think he did the services as much as he could.

Provider arrived on time at 7:30 AM EST which was awesome. This kept me from having to be late to work. The team quickly looked at my garage door and provided their recommendation to replace the rollers, replace the panel and add cross bar to the top of the current door.

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He suggested a new garage opener.

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The technician that arrived did not have any identifying logo on himself or his vehicle. He was all tatted up and had a surly demeanor. He made it very clear he did not want to be there. He severely lacked any kind of professional interpersonal skills. I called the company to complain that I thought 4 shots of lubricant was not worth $50. The company was very apologetic and assured me the owner would come out and recheck the work. Due to the bad weather I had to reschedule the appointment. On the date of the new appointment the same unfriendly technician came out. Shot 4 more shots of lubricant, put his drill on some bolts that appeared to do absolutely nothing. He did open and close the door and banged one end that seemed to be catching but that was it. I am fully aware that the door is very simple and doesn't have many parts that needed to be adjusted. The reason for this bad review is more about the techs attitude than anything else and I still don't think it was worth $50.

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I'd planned on using an Angie's List coupon/offer $99 for a garage door tune up and 10 roller replacement. However, the very day I purchased the Angie's list item one of the springs on my garage door broke. O'Brein was onsite the next morning and took care of the issue quickly. Springs replaced, tune up done, rollers replaced. The only issue I had, a very minor one, was the technician billed me $99 for the tune up and rollers and $39 for a service call. Both were covered in the Angie's List deal so I was initially overcharged. Spoke with a delightful lady, Amberly, and she quickly resolved the issue. I would use them again and I would recommend them to others.

Perfectly well.

In a word, horrible. Technician was here orginally to service garage door openers under their $49 offer. He persuaded us we needed to replace all rollers, tune up equipment, etc. Not sure we needed this but he painted horror stories of doors collapsing and injuring someone. So we agreed. We paid the tech $584 for parts & labor, but it took 5 follow-up calls and 3 emails to get a receipt for the work . . . really? Isn't that standard business practice? Within months one of the doors started to malfunction. We notified O'Brien and they sent a tech to repair. Charged us and additional $48 dollars. Within one day, the problem returned. O'Brien sent the same tech and he again supposedly made the repair. Next day, same problem. We notified O'Brien and specifically requested that they send a different tech since the one they sent twice was apparently unable to resolve the problem. They agreed to do so, but O"Brien still sent the same tech. He fiddled around, assured us it was fixed, and surprise, surprise--next day, same problem. When I spoke to the regional manager, he assured me he would call me the next day with a specific time for another tech to come and finally resolve the problem. He failed to call---shocker! They are unreliable, unresponsive, and apparently unqualified. Use them at your risk . . . or as Clint Eastwood would say: "The question you have to ask yourself: 'Do you feel lucky?" Too many qualified professionals to deal with this group.

Estimate for repair was selected and work was completed in about 45 minutes, all services were rendered professionally and completely.

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They are good. I would definitely use them again.

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I will recommend O'Brien Garage Doors to anyone looking for garage door work. Talking with them on the phone is pleasant and helpful and their technicians that come to the house are polite and knowledgeable about their products. They also do not try to sell you something you do not need or want. They go above and beyond to satisfy the customer.

Went well...he saw my springs and suggested they were about to fail. He was not pushy. I am putting my house on the market, and decided to follow his advice as the inspector would comment on it anyway.

O'Brien was very efficient about scheduling the service to fix a broken residential garage door opener. The door would only force close due to faulty safety sensors. However, I will not be hiring them again. Their quote was $99/labor, $99/parts, PLUS another $38 for the service call bringing the total to nearly $250. Two other companies quoted me $150 after I called around to verify O'Brien's price, but at that point the work had already been completed and both other local companies stated they would not charge the service call fee plus a labor fee. I understand companies look to make money, but at nearly $100 more than other local reputable companies, I felt very taken advantage of, especially given its a 20 minute repair and the parts costs maybe $25 at home depot. Although I cannot confirm this directly, I did ask the person who scheduled the call to confirm that the technician was not a subcontracted vendor and would be arriving in an appropriately branded vehicle. The tech did not have a O'Brien vehicle, attire, or business card furthering my suspicion that he was a subcontracted vendor. The work was completed and fixed, but given their price, I would be cautious about using them and would recommend the same to you.