JOE'S APPLIANCE REPAIR

If I could give worse than an "F" I would. My experience started out OK. Joe showed up for our Monday appointment on time. After looking at the broken gas burners, he said he had to do some research about our issue and told me he would call that night or the next day. Never happened. About a week later, he called to say the parts were in. He ordered the parts without my knowledge and unaware of costs involved. I let it go. I'm so tired of chasing people down to do the work they said they would do. We made an appointment for the next Monday at 1:00. The time came and went without a word. On Tuesday morning he text "Tuesday or Wednesday". That's all the text said. No apology for not showing up or calling about appointment. I told him I had appointments on Tuesday and Wednesday and ask if we could make appointment for Thursday at 1:00. At 1:30 in that Thursday, my husband called to ask if he was coming and Joe answered the phone. He said an emergency had come up. I had text him on Wednesday evening and Thursday morning to confirm he was coming and he never answered. I know I had correct number. I'm glad others using Joe prior to me had good experiences but I will never use him again. He wasted a lot of time and energy and I'm back at square one.

I called Joe and told him the problem with my dishwasher. He spoke to me over the phone and told me exactly what the problem was. Unfortunately, he commented that the cost of the repair would not be worth it and that I should consider buying a new. He gave me some referral where to buy a new one, told me that right now dishwashers were on sale and that I could get a good price, and even recommended a brand name. My impression was that Joe was a good man to work with.

I found Joe on Angies list and gave him a call.. He was at lunch and came to our home in 2 hrs!! Joe is very professional and knew what was most likely the problem with our dryer and had the part with him.. It was the heating element in our Kenmore Elite H3.. Had us up and working in 30 min.. Saved me buying a new dryer for $1000! What a relief right at Christmas.. You go Joe!!

We have used Joe's Appliance Repair for years. He is always prompt, tries to diagnose over the phone to give you some idea of cost of repair. But a phone diagnosis is just for reference. OUr washer was walking across the floor. He thought it might be the bumpers or bumper plates, but after evaluating and tipping the washer over, that was not the problem. He leveled the feet and eventually discovered the agitator was not working correctly. The washer has not walked once since he left. He is honest and trustworthy. I do not hesitate to have him come to my home when I am alone. That is an important point and should be a discussion point in all reviews.