Grass Source Inc

This is what this type of company is, a joke! Don't waste your money. No resolution, no call back, missed appointment to come see the dead grass. You called and they play with your time, don't get back with you and don't answer their phone. Alesia Kilgore is as bad as it gets for an ops manager!!! Shame!!! Awful!!!! Stay away!

They delivered 4 pallets of sod 1 of which was entirely dead. Manager couldn't figure out how that would happen. Completely baffled that out of the 4 pallets 1 was entirely dead despite conversations and pictures. Refused to credit anything or replace. Eventually stopped returning my calls and stopped answering when I called. Not a company with any standards and not a company I would recommend to anyone.

We reached out to Layla to resolve the issue of having their driver tear up our lawn. She called my husband and a**hole for stopping by their office because she said not to text her anymore about our lawn. At no time did my husband raise his voice or call her any obscenities (via text or verbally). The only reason I am giving them one star is because the person that came to fix our lawn (not the owner) was so nice and apologetic. I wouldn’t even be posting this if Layla had any ounce of customer service experience.

This is what any business should strive to be. Great service and high quality work at fair prices. And they do what they say they are going to do when they say they are going to do it.

Great company! Excellent service and work. Dependable, hardworking, trustworthy in every way. Can't recommend this company enough.

unknown

They come out give you a price and stick with it. They come when they say they will and on time. They have awesome service.

This was a very complex job. It involved removal of a failed cinder block retaining wall, discarding debris, leveling very uneven property to make a useful hard scape area and the addition of a second retaining wall. The owner, Butch Kilgore came to our home and worked up an estimate and gave a projected start date and finish time frame. They began with the removal of the faulty retaining wall which was approximately 23 feet long and 8 feet tall. Sixteen tons of gravel and clean fill dirt were added to the back yard to support the infrastructure of the second retaining wall 90 feet long and 6 feet tall. All of the downspouts were reengineered to ensure that water collection was satisfactory to eliminate land erosion. Again, plenty of gravel and drainage were added to the retaining walls to accomplish the same. Overall, working with Grass Source, Inc. was just a fantastic experience. They are a very responsive and caring company. As an over the top extra, 70 bales of pine straw were added to our landscaping to improve the look. At the end of this project, we were about 10% over budget but again this was a very complex job we had trees removed, arborvitae's added as well as 15 plants in a decorative pattern. The back wall included nine steps to the lower portion of our backyard as well as two steps to the side of our house. We took photos of the day to day progress from beginning to end and compiled them all into a video that we share with anyone interested to watch the transformation at this link. http://youtu.be/Wfkfat-cPMM