Comfort Zone Heating & Cooling

Very very bad. How can you tune up a unit but didn't change filters and didn't do anything besides writing things that are bad. Trying to skip out of the warranty that has two years left. I would not recommend this company to anyone. It's been a disaster from the moment they installed the unit. Changed 3 compressor back to back. Went through a whole summer with no air.

2.5 weeks. 2 attempts. No contact or response.

Comfort Zone has a dedicated team that answers calls to help clients immediately. All other AC companies wouldn't even answer their phone or return my call. I needed an expert to verify that my system was working correctly. They scheduled the owner of the company to help me. He was so honest and really knew what he was doing. He only told me what needed to be fixed instead of telling me I had to pay for issues that didn't really exist. People like that who are highly qualified and honest are almost impossible to find. Reliable Heating and Air was the last company to service my unit and I had an awful experience with them. They even left the main air duct unconnected. I highly recommend Comfort Zone!

The service tech showed up and immediately offered me an annual contract for some $860. If I didn’t want the contract - Same price to clean heater and coil. I said no and paid the $89 trip charge. Bad vibes. Second vendor, Reliable Services, saw the ligh dust problem and cleaned the furnace and removed the clogged dust filter. It then worked fine. $160 charge, BTW, Comfort Zone sent a mail order form for a new thermostat-$500+, So, I saved $1200+ by not going with Comfort Zone - a real rip off. To add fuel to flames they email me false ‘service scheduled’ periodically, stating I have service appointment at 3pm tomorrow... . Do yourself a favor and Look elsewhere to save time,, money, and a hassle.

This was a very positive experience from my first phone call to ask about a quote, to the sales man who met with me all the way through the installation of the AC unit. Very prompt, efficient, pleasant and professional!

Was very responsive and professional!!

Service tech was very knowledgeable and didn't try to upsell any unneeded services like other companies often try to do.

Comfort Zone is always courteous, professional, punctual, and reasonable on cost. Highly recommend.

They did not perform the services that I requested and that were advertised on Angie's List. Only did inspection and did not perform any tune up maintenance. Had to schedule another company to get an actual system tune up. Also, service date was in January but got call in June asking to pay for the services. I am now refusing to pay. Based on my experience, would not recommend. I purchased a coupon here on Angie's List for a $59 furnace tune up. The coupon clearly states that they would both inspect the system as well perform standard tune up maintenance (i.e. some cleaning, lubrication, calibration). Comfort Zone came and performed a "23-point inspection" but did not do any tune up maintenance on my system. When I inquired why they did not actually tune up the system, they said that their tune up services only included their "23-point inspection." So, essentially, I was being asked to pay $59 for them to come tell me that my system was 10+ years old (which I knew) and that it needed to be replaced (which I assumed they would recommend). We went back and forth over the phone, but they insisted that their services did not include any cleaning or maintenance. I told them that the coupon on Angie's List clearly stated that the service was to include tune up maintenance which was why I purchased. They still maintained their position and are asking me to pay. I offered to just pay the fee and be done with it, but they said they would check on the advertisement and get back with me. This was in January. But now (late June) they are calling asking for payment. Also, we had a small humming sound coming from the fan area when it ran. In their inspection, they diagnosed it as a bad inducer motor and highly suggested it be replaced. We had a competitor come out a week later to perform an actual system tune up, and they also noted the humming sound. But the noted that some of the tape had come loose, allow the sheet metal to vibrate together. He reapplied the tape and fixed the "issue". So, not a good experience at all. Would not recommend.

Very professional. Knew exactly what to do, informed me of what was being performed and time frames. Work was performed well both units have been working well.

Ernest was awesome. I received a call from the company and the tech. I received a text with the techs name and photo. they even showed me how to change my filter and explained the entire process. Good service overall.

Performed work as promised. Very good service. Would recommend.

Comfort Zone put in this system a few years ago and stood by its warranty. The system stopped cooling and required a coil replacement. They came out quickly and installed new coil at no cost. They were great throughout the entire process!

We work with them on a regular basis and they do great work. They were all very professional. The overall experience was very positive. They are customer focused. Their communication was very accurate and very punctual.

The service went well. I don't remember the price, so I can not grade it at this time. Just one worker came out for service.

The last heating and air guy I used of your (Angie's List) list is awful. You know, he made me buy all these additional parts, he left my furnace running and I had to go over there myself to unhook wires to turn it off. He didn't fix it; he's awful. They really screwed me up. Tney really messed me up, they ripped me off to the tune of $400, $500, $600, really more like $1,000. They don't return phone calls. Basically, unless Angie's List can help me, my only recourse is I have to sue them.

It was expensive. I'm not going to bash them, but I brought someone else in and they told me exactly what the problem was. (With this company) mostly I had the same problem recurring. Right now, since the other guy fixed it, I haven't had any problems. Comfort's repairs did not last.

The technician arrived on time and he was very friendly. He gave me options of what I could do to address my concerns most inexpensively to make my home comfortable with cooling currently in addition to more expensive long term things to consider doing. I decided to just add 2 pounds of coolant which took care of it.

Almost $500 to replace capacitor and adding a (hard start) is excessive. Based on my research that job should have been no more than $250, especially when the parts cost less than $50 and it took him less than 30 minutes to complete the job. I would not use this service provider again.

I have a service policy for the air and the furnace. They are reasonable.

I've been dealing with them for years, and I like them. They're a very nice company. It's expensive, but you know heating and air is expensive. They're a good company.

Fantastic. We like our new Daikin system.

They had to come back 2 times and some of the installation is still not right. They were supposed to seal up my duct work, but the workers said it was too fragile and was falling apart and they couldn't do it because they didn't have the right material. I now have mold growing on 2 vents because of this.

John, the sales manager came out gave me a fair price and agreed to refund my $809.00 prior service call, Installed a new air conditioner and gas furnace by Daikin. Two weeks later the $809 had not been taken off my credit card, I called and the owner/manager Travis called me back stating, " I can not compete with Atl Air Care, I will have to keep the $809 or come get my new air conditioner and go with Atl. Air Care", which was fine with me. After a debate with the sales Rep. and the owner, the owner-Travis called me back, he stated "Comfort Zone would eat the loss" and lesson learned, but I would not get the full twelve-year warranty. I will not do business with this Comfort Zone again, except for warranty service, the technicians are great.

Great. No maintenance needed or recommended