Aqua Fun INC.

I hired aqua fun to install a in ground fiberglass pool in early February 2020. After multiple emails, texts, and phone calls the owner Andy Cook won’t warranty his workmanship. I have tried to be be patient and understanding but He has missed multiple appointments and after missing today’s appointment tells me I’m a lier and I’ve never mentioned all the issues. So I reminded him by sending him screenshots of the conversations. He has been paid in full and won’t warranty the issues. Scratches in fiberglass from installers hammering 2x4 wood to support pool walls while back filling. Footprints in finished concrete from installers . Uneven concrete color which I was told on April 22 to give it 2-3 weeks and it would even out which it hasn’t. And today I was told I was a liar and a drunk by the owner. I thought that was funny because I don’t even drink.Lol!! I’m a local business owner and work in the construction field and have recommend his company to many new home builders. I will never recommend using Aqua Fun to any new clients of mine.

I still dont have my pool finished and it was started in June. The quality of work that we received was not good, not even average, WAY below average. The "drain" that they put in between the concrete is un level and looks horrible, the water does not drain, just sits there. The grading was never finished even though we were told someone would be out to finish it. the pool liner is sagging, the "seamless" liner has all the seams visible. the concrete pad they placed the equipment on was cracked. these are a few of the issues. I am looking for a local pool company to come out and finish the work that needs to be done because Andy (THE OWNER) of the company told me to keep the $700 that we owe him and that he did not want to hear from us again. Andy is the most rude and unprofessional business owner that I have met. I have asked Andy several times if he would come out and take a look at issues I had with the work, Andy has said that he will not come out and fix any issues I have. when I told him that the guys that had mixing cement had cracked our patio, his reply..... "read the contract, we are not responsible for damage to driveways and patios" when I said they cracked it when they had a big electric cement mixer on there.... READ THE CONTRACT. I'll stop here for now.

Always do a great job.

unknown

unknown

They came out on time and did what they were suppose to do. They just did their job. They don't try to oversell you stuff.

We decided not to install a pool. However our experience with AquaFun is worth writing a review. Of the 3 companies we had come out Andy was by far the most informative, knowledgable, and accommodating. We knew within moments that if we proceeded, this was the guy we wanted to work with. Andy, thanks for your time. We decided a pool just isn't right for us right now. But if and when that ever changes we will only be making gone phone call...the AquaFun.

They are very responsive and they call you back. It was good. They came out, tell what I needed to do to fix the problem.

The work turned out fine. The price was reasonable.

Very prompt, answered my many questions, used professional subcontractors, and stayed within budget.

The service has been terrific. They are very dependable and they are reasonable with the cost. I would highly recommend them. We used them for seven years and we recently sold that house.

They have been absolutely wonderful. They were great to work with. They were very responsive and they even came over the Thanksgiving holiday. They have been very helpful. They do normally communicate with any delays. I would definitely recommend them.

The service was good.