770-Arborist

I had the pleasure of talking to Mark at 1800TreeExpert. I had wanted several quotes. I had told him I had a magnolia tree that was a memorial to my mother. He told me right over the phone that it was not the season for cutting. When I told him about my topping my tree the year before, he explained how I might have damaged the tree. He said he realized how important my tree was to me, so he pulled up the view of my home on his computer. He saw the tree and explained other options besides cutting. He even said that he would put information in my email for me, but since I didn't know my email address, he said he would put that specific information for me on his website. He stayed on the phone for 15 minutes explaining all of this for me. He came across very knowledgeable and passionate about his work. Should I need any work in the future, I will call 1800TreeExpert.

They were responsive at first. They left a detailed voicemail on who to call to set up an appointment. They came out and gave an estimate. The man who came out was thorough. He promised to have a crew out in the next few days to do the work and I never heard from them again. I've called the number to set up an appointment and I haven't been called back yet. This was my mistake. They did call back but I missed the called. They worked with me to complete the work to my satisfaction. I think they are an A rated firm. I would use them again without reservation.

They came out and gave me an estimate to get my tree taken down that was 18-20 inches in diameter and I was told that it would cost me $875. I thought this was ridiculous because I had another company come out and do the same exact job for $300 and they did an excellent job. I think he was just trying to take advantage of me because there was a large storm that came through beforehand. I had another company come out and gave me an estimate of $350. It definitely pays to get more than one estimate.

Will not use this company's service.

Mark came out to give me an estimate, and the job was bigger than what the coupon was worth. He was honest with me and encouraged me to contact another tree company, who would probably be able to do the work cheaper than he could. Turns out, I found another tree company that was already going to be working in the neighborhood that could do the work cheaper. Mark also researched this company to make sure this was a legitimate company. He was personable, knowledgeable, and pleasant.

He answers the phone, and very rarely do you get his voicemail. He is always able to get us on the schedule right away and they were out here within 48 hours. I never have to follow up with him on anything. The experiences have been completely worry free. I would highly recommend him to anyone and would definitely use him again.

We got an estimate on Monday from Mark, one of the co-owners. He was extremely flexible in giving us options that would allow us to get the work we needed within our budget. The team arrived really early on Tuesday morning and got to to work. We hurried off to our own jobs, things were good. About 4pm that afternoon I get a call from Mark - something has gone wrong - as they were removing the sweet gum, one of the branches took a wild swing and ended up in our air conditioning unit (which I had just replaced 4 months before). Mark immediately took responsibility for the problem, and indicated he had a technician that could come out and repair it the next day. But since the unit was new, I asked Mark to call Shumate to ensure any repairs would maintain the warranty on the new unit. Mark agreed to do so and got on the phone with them immediately. Shumate (who also deserves an A rating) was there the next day and determined that the damage was such that in order to maintain the manufacturers and their warranty, the unit would need to be replaced. Shumate and Mark worked together to iron out the details over the course of Wednesday. Both companies were in constant contact with us and each other. On Thursday when we arrived home from work, the new unit was installed and ready to get our huge contemporary cooled back down. Mark told us, during the estimate, that he guarantees 5 star service. He and his partner Aaron delivered 10 star service. The job wasn't that expensive....they lost money, but they did everything in their power to ensure that the end result was one that completely satisfied us as customers. If you want to deal with an HONEST contractor then this is the one for you.

The service went just great. He's a nice honest guy, did what he said he would, and stayed in contact with me before they came out to re-adjust the timeline due to the weather. I appreciated him letting me know instead of that day. Price was very reasonable and did not change it after the initial quote.

I very satisfied with the service provided. The crew did an excellent job on trimming the two maple trees and cutting down the one tree. The area was left clean and all of the debris was cut to county specifications for pick up and place by the curb neatly. The crew were very corteous and very professional. I would not hesitate to recommend 1800treeexpert to anyone.

Mark immediately looked up my address online and found a photo of the tree while he talked to me. He advised me that it was small enough that our townhouse landscape service could remove it for me much more cheaply than he could come here to do. Not only that, but he referred me to a stump grinder, and told me to use his name to get a good price for that job! He could easily have just quoted me a price, come here and cut it down. I am so impressed that he was honest, helpful, and put my needs before his own business possibilities. I would DEFINITELY recommend him, and will undoubtedly use him again in the future if I have any larger jobs. This is the kind of excellent, ethical treatment you always hope you'll get with folks, but rarely do. Let's support the ones who really uphold some strong values in service.

Job was performed as agreed to, great price, and followup by all involved.

We'd used him in the past and he did an excellent job then also. We sought him out the second time, so we're repeat customers. He's very punctual, very careful, and always made sure that we knew what his crew was doing and what things we needed to be concerned about. If you look at those videos on his site, that's how he works. He clearly loves what he does both as an arborist and as a tree remover. He kept us well-informed all through the process, including when the pickup of the logs would take place and what to expect all through the process.

He was very polite on the phone and at the job. When he showed up he did exactly what he said he would do. The whole process was very easy. I would recommend him to others.

I estimated the work at 1-2 hours, getting the discounted 1st hour. The crew showed up at the arranged time, worked really hard and fast. Stacked everything neatly on the curb for pickup. I was already happy with the work, but as there was 10 minutes left in the 1st hour they asked if there was anything else I wanted them to do, got 2 other trees trimmed. They use SWS Waste Services for pickup, they also did a great job picking up all the branches and making sure they raked and used a leaf blower to leave the yard and road clean. Mark (the owner) was quick to return my calls and answer any questions. Excellent work, I will use them again.

My standard procedure, depending on the work, is to use Angie's list to get 3-4 estimates and then make a decision. I've done this for major HVAC and insulation work. I forget the owner's name at 800treeservice, maybe Mark, but I called him first... just by chance. He said he was trying to get out of the estimating business. He is an arborist, but also basically a one-man shop who uses regular assistants when it is time for a job. He felt like he was spending too much time estimating. He was starting to offer work by the hour, discounting the first hour. If you didn't like the quality of the work, or have any other concerns, you can stop the process and you have very little exposure. It seemed logical, so I bit. I was very concerned about the total spend, so I was a clock-watcher. I initially needed one definite tree down, but was so pleased with the efficiency and care I went with three trees and additional work. I watched 80% of the work... real pleased. He was no pressure. He only made suggestions for additional work when asked. He seemed genuinely concerned that we received good value. The subcontractor who picked up all the wood was awesome. I never spoke to him, but he was quick, efficient, and careful. Good work. I will call him again when needed.

It was excellent .....great work and great value!

I am exceptionally pleased and believe it is among the most pleasant and best service that I've had from any type of contractor. They were careful in doing the work, knew what they were doing and offered some very good suggestions, and worked very efficiently. Over the years I have had a few others that I rate very highly ---- and stick with them. This is definitely one that I will stick with and refer to others.

As I noted, I ultimately did not use Mark to remove my tree (for reasons having nothing to do with Mark.) However, Mark was EXTREMELY helpful is my search for a tree service. Mark genuinely wanted me to find the right fit for my job. He spent at least 30 min on the phone with me (in addition to several emails) helping me assess the scope of my job & what would be a fair price. Mark acted with the HIGHEST integrity with full knowledge that he had nothing to gain financially.

I called 1-800-Tree Experts in July when I decided to have my oak tree pruned. (It had not been done in over 20 years). This company was one of several that I called to get an estimate. I spoke with Mark Russell, an arborist and the company owner. He was able to pull up my lot and tree via internet and gave me an estimate of $1,200. He further advised me to wait for this service (I was asking for an extensive pruning and removal of some extremely large limbs) until the fall so that the tree would have a better likely and healthy outcome. I spoke to several other services - some higher bid and some lower bids than Mark, but none matched his professionalism. I waited until the fall and recontacted Mark. He remembered our conversation from the months previously and honored his bid from that time. He then honored his discount coupon from Angies List, bringing the price of the job to $1,056. He gave me a time that he and his crew would arrive. They arrived on time and were extremely courteous and efficient. It turned out that the tree and job was more extensive than Mark estimated. He had originally quoted that the job would take 2 to 4 hours to perform a 90% pruning. Due to the size of the tree and infiltration of a massive amount of mistletoe, it took approximately 10 1/2 hours to prune. This resulted in Mark and his crew having to return on the next day. Mark (and his crew) remained positive and professional during the entire time. His crew cleaned up the site and they even cleaned off the top of protective parking shed where dead limbs and leaves had accumulated. All debris was neatly stacked and was removed by a service on Wednesday following the Sunday completion of the job. The service had been contracted by Mark and was included in the price of the pruning. The removal service was also very thorough and neat. While $1,200 might seem high for pruning a tree, I was extremely happy with Mark's service. His quote was neither the lowest nor the highest, but I am sure that his service was the most professional. I watched the care he took in assessing and working in this tree that has been our family for three generations. I am sure that, with what attention and work was done by Mark, it will be in our family for generations to come.

Because of complex local regulations it was necessary to make frequent contact prior to the service. Mark was very prompt in responding to my queries and in providing necessary documentation. The complexity of the regulations (providing proof of license to do business, insurance, etc. was great assurance that I would not be stuck with financial liabilities and the workers would be covered.Taking down trees is dangerous work!) Angie's List also helped me to ask the important questions and to make sure I had proof and not just assurances.

He exceeded expectations in every way. Safety equipment was employed (Hard hats, safety glasses, etc.). Care was exercised when cutting large branches overhanging my roof. Clean up was complete and satisfactory.

Mark was very courteous and professional. He was approachable, responded quickly to phone calls and overall communication was good. His pricing was extremely fair for the amount of work. Mark and his crew asked questions and made sure that they were doing the things we wanted them to do - they went above and beyond for us. The crew was very efficient and took great care to properly clean up the jobsite. All debris and logs were removed the next day and the crew returned immediately thereafter to ensure all remaining leaves/dirt were blown, captured and removed so that our lawn, sidewalk and street were clean. An excellent job overall. Payment was not required until job was complete to our satisfaction. I would definitely use them again and recommend them to our neighbors and friends.

Went well. Met me early to do the estimate. DId the work same day.

The crew was very considerate, very efficient, and they did a great job cleaning up afterward. What a wonderful experience!!

half of our Bradford Pear tree split and fell over the weekend. 1800TreeExpert was able to come out on Monday to quote the job and was on site first thing Tues. morning to cut the remainder of the tree down and haul it off. They were quick and cleaned up afterwards.