770-Arborist

I highly recommend Mark / 770 Arborist. I had been putting off getting several large limbs trimmed that were overhanging and touching my roof until the inevitable happened and one of them fell Friday night. Found Mark on Angie's List, called him at 8:00pm on Friday and he and his crew were at my house Sat morning at 8:30am. Mark gave great advice on how to trim the limbs to ensure the health of the trees, and the crew did a great job. Can't say enough good things about my experience with them.

They were easy to schedule an appointment. Came on time. And did a good job and cleaned up after himself. It was a great experience.

The reason I selected Mark Russell of 770-Arborist was because of his ranking and positive customer comments on Angie's List.. When I called Mark for an estimate he responded quickly and gave me his professional opinion about a tree that gave me concern because it was leaning over my house. He quoted $925 for cutting it down and disposing of the branches and the trunk in a nearby ravine on my property. The work began on Sunday afternoon, but Mark wasn't feeling well after a couple of hours into the job. He reassured me that because he and his crew could not finish the job that day, his alternate team would finish it up no later than Wednesday of that week. In fact, by 8:00 the following morning, a new crew was back and finished the job in a few more hours. All the branches and trunk were placed as we had discussed, and the crew blew all the chips off my roof and deck when they were done. Everybody on his team was pleasant, courteous, and knew exactly what they were doing. Mark confessed that although he may have misquoted the job on the low side, he would stick by his original quote, which he did.I have several more trees on my property that need attention, and Mark is the person I will call to take care of them for me when the time comes.

After speaking with several tree service providers on Angie's list, I decided to give Mark Russell a call even though he is located a bit far away from my address. I had a large pine approximately 70-80 feet tall and 20 inches in diameter to break about 15 feet above ground and fall into the top of a pin oak tree about forty-five feet away. The pine broke in such a way that there was still a considerable hinge of wood on the pine in the direction in which it fell. This was a difficult removal job under the best of circumstances, since I wanted to preserve the pin oak. The job was critical as the pine fell such that it was exactly directly above my well, which is located near the pin oak. Any further shifting or breaking and this massive pine trunk would have wiped out the piping from our deep well and possibly damaged the well casing and the pipe string that holds the well pump in place some 400+ feet below ground level. There was no time to waste in having this hazard removed owing to the imminent danger to persons and/or the only water supply to our home. I explained the situation to Mark over the phone. He was immediately able to pull up a Google Earth image of our home, but since our property is heavily treed, he could not be sure of the exact placement of the downed tree. At his suggestion, I went out and videoed the area showing the break in the pine, the top of the pine in the pin oak, and how the massive trunk was about 25 feet directly overhead of the well. I sent the video to him via the Internet. He immediately phoned back as soon as he had received and viewed the video. From this, he quoted me a price range of from $1,200 to $1,700 depending on a more thorough examination of the pine. I suggested that I could possibly erect some sort of barrier around the well head and the pipes which emerged from it using solid concrete blocks and a 3/4" piece of plywood. He said that he would be out early the very next morning as it was a 60 mile drive for him. I said I would be up early to pick up the necessary materials from Home Depot to erect some sort of makeshift protection of the wellhead. Mark arrived just after 8 AM, a few minutes after I returned from Home Depot with $50 worth of concrete blocks and a 2'x4' sheet of 3/4" plywood. His crew consisting of Erin Capanelli and Ian (a very hard working helper, who was never idle during this whole operation) arrived a few minutes later. They constructed the barrier as per my suggestion, but said that they were going to try to bring the pine down without hitting the pump. As it turned out, they very nearly did. By mid-morning, Erin had the top was out of the downed pine some 40 feet up in the pin oak and obstructing stubs and branches were trimmed. The critical task was to bring down the pine by cutting the base and allowing the 15 feet of upright and the remaining 50 feet in the pin oak to pivot over and down with the top of the pine lashed to the pin oak. The condition of the pine was very bad in that it was fairly weak and dry, but still weighed in the neighborhood of 10 -12 thousand lbs. When they cut and pulled the pine over using block and tackle, the trunk of the pine broke about 8 feet down from where the top had been lashed to the upper part of the pin oak. This unexpected break allowed the rest of the massive pine trunk to fall straight down, though most of the trunk of the pine had been pulled out from the direct line above the wellhead by allowing the bulk of the pine to pivot on the hinged break in the pine trunk mentioned earlier. In doing so, the falling trunk just clipped an inch or so of the corner of the concrete block and wood barrier over the wellhead. The plywood sheet went flying, a single expendable, concrete block at the base of the stack was cracked, but there was absolutely no damage to the well beneath. Since we live on a very wooded lot and as previously agreed they winched the pine logs deep into the woods in our side yard, trimmed and cleaned up the pin oak as per my directions, and then cleaned and chipped all the massive debris from the pine. As agreed, they blew the chips into our woods as well where they are hardly noticeable. They policed up the area, generally leaving it better looking than it was before the pine fell. In this, Ian did the lion's share of the work, and he did an excellent job. They removed the concrete block barrier and replaced our insulated fake rock cover on our well pump as per my direction and to my satisfaction. I asked as a favor if they would chip a large pile of dead wood that I had been gathering from the yard for several years, which Ian readily did. Having finished this job, I asked Mark what he would charge to remove a large oak limb that extended over our garage, where the lower limbs brushed our relatively new shingle roof. This limb which accounted for about a third of the crown of the oak is situated about 50 up from our driveway level. He quoted me a price of $475 and said that they would take off most of the offending lower branches. After a very quick lunch, the crew returned and Mark using rigging alone quickly went up about 60 feet, tied off and supported each large branch to be removed, so as each was cut, it could be lowered to the driveway without damaging or otherwise touching or impacting the roof. All in all they spent about two plus hours removing the offending limbs. Both Mark and Erin are arborists and not just tree cutters. Both advised not to cut all of the massive limb from the oak. This limb comprised so much of the crown that it would likely have damaged the health of the tree overall. A weakened tree would soon become a real hazard and not just the potential hazard that it was at that moment. As such, the remaining limb is much lighter owing to the removal of more than half of the lower branches and is now well above the roof with only a minimal overhang. Following that and the clean up and chipping, we asked if they would remove some of the lower limbs on another pin oak tree adjacent to the drive. Erin quickly had those lower limbs off, and Ian converted them into chips. All in all they finished up finally around 4:30 PM. They expertly resolved and disposed of our broken pine, and trimmed two other trees as per our request. These guys know what they are doing. They are not just your average crew, who will inexpertly butcher your trees, who will take unnecessary risks on your job, or who take shortcuts, but a crew who works safe (hard hats, safety ropes, gloves, and ear protection), who have both the knowledge and the ability to do a job correctly, and will generally leave your property considerably better than they found it. They are honest, friendly, personable, and intelligent, and it shows. Great job done by great guys. For this service, I was happy to give them their asking price for the work they did plus a little lagniappe to boot. I would not hesitate to recommend Mark Russell or Erin Capanelli to anyone who needs tree service by someone who knows what they are doing, who are honest, and who are fairly priced experts.

Did not utilize service as explained above.

The guys did a great job felling the tree. They operated safely, efficiently and for a very reasonable price.

Called phone number provided and per instructions, left a message with details and call back number. Message did not mention the business was closed because of an emergency. Placed original call on Tuesday, 8/7/12 and did not get a response until Friday evening 8/10. Glad everything turned out ok with your family.

I contacted Mark after checking Angie's List to remove a very large limb that has fallen during a recent rain storm. He responded quickly and came out the next day to do the work. He was clear in the explanations of the work to be done and presented the various pricing options. Within several hours he has completed the work and was gone. He was very personable and transparent. Total satisfaction is the result.

We had a number of trees which were dead or dying in our backyard and some very large hardwoods which were inhibiting sun from entering the yard. I called Mark to get an estimate on tree removal. Mark arrived at our house a couple days later and asked us a lot of questions. He really wanted to understand what we wanted to accomplish and he went over all our options. Mark spent well over an hour with us walking our property and ended up coming up with a plan neither my husband nor I had thought of. He recommended the removal of 4 trees and raising the limbs on two others. Mark sent me the estimate the next night and scheduled the job. Mark and 2 others arrived on time and started to work. As the work progressed I decided I really wanted two other smaller trees removed and I wanted the canopy raised on another tree. I asked Mark if he could fit it in and he said sure. The team did a great job, working in a confined space (it's not a big yard) with us hovering around and our dogs barking sporadically. They graciously answered our questions and cleaned up every limb. Mark, Zack and Matt did a fantastic job. I highly recommend this team of professional, hard-working, dedicated, careful, friendly gentlemen to do tree work at your home or business. I will definitely be calling them again when we need additional work done.

They did an excellent job. arrived on time, cleaned up thoroughly. Discussed options/pricing clearly. We plan to use them again .

I contacted the Arborist (Mark) because of a large tree that fell in our backyard. Mark spent a significant amount of time analyzing the situation and consulting with me on what to do. He is very technically savvy, which made it easy to send pictures and videos of the situation to get an idea of our problems BEFORE anyone even came out to view it. Mark did come out and personally review our yard, providing important insight into the various approaches being considered.In the end, he decided NOT to bid on the job, but recommended other reputable companies to use. He gave me the tools I needed to make the best, safest decision. He is the person I would call first for any tree related problems.

I found the information provided very useful. He not only gave a very comprehensive and easy-to-understand account of what I needed to do but provided useful information about the provider community that helped me select a provider for the work. I think that this kind of moderately priced, independent analysis was a really good tool for me to ensure that I wouldn't be buying more services than I actually needed. I would recommend this service to others needing tree work done.

Would highly recommend ! I am always concerned about being stuck with unnecessary expenses, especially while dealing with problems in areas that you dont know much about. However Mark was upfront very clear on what he can do and what it would cost. Very impressed by his use of technology. Mark was able to resolve my problem remotely using Google Earth/video review. Mark one step further to contact experts and re-confirm his diagnosis... Genuinely professional !

Mark came out on a Saturday to provide an estimate. He arrived on time and provided a detailed estimate. Mark and his crew returned the following Wed as promised to begin the work. The service was completed in one day. The pick up of the wood was also completed same day. Mark and his crew are very professional and great to work with! I highly recommend Mark and will use him in the future.

I spoke with Mark on the phone regarding several cherry trees on our property that need attention. He was most helpful over the phone and gave some great information and advice if we wanted to tackle the job ourselves. We have decided that we did not want to do it at the time, but would schedule him at a later date to do the service. In fact, I am contacting him today to get it scheduled. I like to do business with professionals that are willing to share information, educate and generally be helpful.

The arborist contacted me within a reasonable amount of time of my calling for information. He came personally to inspect our trees and found one that was rotten on the inside that we had not suspected was even diseased. He returned a written quote quickly for our decision and the work was completed soon after.The team working in our yard came and completed the service in a timely manner. We feel better knowing that we have done our due diligence as homeowners and that the tree that is rotten has been removed. We also appreciate that this company does not use spikes for pruning, which further protects the health of our remaining trees.

No contact from company in spite of repeated calls.

My call went straight to voice mail both times, with a request to leave a message and contact information. That was done, and I received a callback, and said the work was being done by someone else.

I realize that most people will not be cutting down or pruning large trees. My kids love to climb this particular tree and since I've been up in the tree myself a few times, I decided to a least consider thinning it out myself. I greatly appreciate Mark giving me wonderful guidance in getting the job done myself. His quote was in line with other services, but his willingness to offer advice and instruction over the phone is way above what any of the other services provided. If I change my mind about DIY, I will definitely hire his company to do the work.

I called the owner, Mark Russell, for a consultation and estimate. He did it by phone and by googling my address. He could tell quiet a few things just by zooming in on the tree from Google Earth. He backed up everything the other company told me. I would recommend Mark's company to anyone. He's very professional. Even though he's 5 hours way from my home in Conyers, GA.

Perfectly. Showed up on time. Explained what he was going to do. Did it. Cleaned up. Very professional. Very knowledgable.

The estimate went fine and Mark was prompt and explained everything in great detail. He also answered all of our questions. Mark and the crew did everything they promised in a very professional manner, and in one day. Pickup of the wood started on this day and was concluded the next. You will be amazed at the clean up these guys perform. I high recommend Mark and his crew and will use him again.

The entire process was fantastic. We had a tornado run through the woods behind our back yard on Labor Day. I called Mark and talked directly to him. He lived nearby, and was at my house to survey the damage approximately 15 minutes after our call. The tree involved was about 24 inches in diameter, and about 70 to 80 feet tall. It had fallen over (directly towards our house), but got hung up partially in another large oak tree. If it slipped, it was going to come into our house. Mark carefully and professionally surveyed the problem and the complexity it entailed. He gave me a proposal for the removal of the tree, which involved climbing the tree it was hung up in and partially pruning it back, along with cutting down the the offending tree. He explained the entire process to me, and provided me with his proof of liability and workers compensation insurance, and I authorized the job. He was able to determine that the tree was not in any immediate danger of falling, unless we had another severe storm, and that he would be able to have it down on Wednesday, two days later. Unfortunately, I had to go out of town when he was doing the work, but when I checked with my neighbor, he said that things seemed to be going well. When my wife got home that evening, she called me to rave about how the back yard never looked so good. Mark and his crew not only removed the large, dangerous tree, but pruned out some broken branches from another tree, and totally removed and cleaned up all of the debris and other storm related damage that was in my back yard. I am totally amazed at the job he did and would absolutely recommend and hire Mark and his company again.

Once Mark explained himself with the issues I had attempting to schedule an estimate, I was willing to start from square one based on his explanations. No excuse for it, but I understood his situation. The work performed was great and to specifications. Everything we talked about during the estimate was performed well and completed all in one day. The estimate was adhered to, and there were no hidden charges. Took two them about 5 hours to complete the work, which was expected. Price-wise, he may be a bit in the mid-range of what you'll find, but worth the cost to get a professional who knows what he's doing as opposed to a guy with a saw who isn't completely sure about what he's doing or why. The company he hired to pick up the trimmings came within 48 hours, and did a decent job. A couple issues with them, but Mark was quick to work those out as needed.

I used their service on their special. Whenever they had their special, they came on my computer. We were very pleased with them. We really liked what they had to say. We would rate them very highly. We thought they were very professional. We didn't have any complaints.