770-Arborist

Mark was very professional, very helpful and had many good ideas as to how to address a very difficult tree removal project. Ultimately, I was not able to use his service, as crane rentals were very difficult to arrange on short notice at that time. Schedule forced me to use another outfit that could provide the required crane on very short notice.

I left 2 messages on 7/2/2013 at 4:04pm and 4:06pm asking for help on an overgrown Bradford Pear. My first message was cut off, so I left my contact information on the 2nd message.

It was an Angie's List Big Deal that I purchased. They did great. I had pre-marked everything that I wanted done and they were shocked that no one had ever done that but I sprayed the limbs that I wanted cut off. They were very professional. I think they did more than I contracted them for. But they were impressed with the fact that I had already taken the time to go out and mark branches to expedite their time that was here because they were under a time schedule. They cleaned up the yard, the street and hauled away the debris, and they asked me to come out and see to make sure that it was to my liking. It was just perfect.

Mark's advice as arborist was invaluable. It turns out the the multi-trunked tree was rotted at the base of the four trunks -- likely to have fallen on the house during next major strom. Mark continues to advise me regarding tree matters, including how to rep[air the yard. Mark is an experienced professional who is extremely honest as well as helpful.

Highly recommend, very honest.

We called Mark for an evaluation of all trees on our property as we had wind damage to a couple of trees from recent storms. Also, most of our trees are very tall and have quite a bit of age on them. He was punctual, thorough and knowledgeable. After examination of the trees, he gave us his recommendation for priorities of work to be scheduled with the tree service provider of our choice. At no time did he try to sell work or services to us. His approach was extremely honest as to what he recommended we have removed, what could be pruned in order to save viable trees in our yard, raising of canopy on some trees and even took time to explain proper pruning of smaller trees, which we have been doing ourselves. All in all, his review will probably save us money in the long-run. We believe our time spent with Mark was well worth the cost of the inspection, very educational and found his honesty and personality to be quite refreshing. We highly recommend his services.

We called Mark Russell to come out and look at our out-of-control holly trees on our front porch. He looked at and evaluated all of our trees and had several recommendations. One of his crews came out a few days later and took out the holly trees and 3 other trees that were too close to the house. Since the crew came late in the day, they were to return on Friday to finish up. On Thursday evening (6/13) we had 2 tornadoes in the area and a 100 year old oak tree came crashing down in our yard barely missing the house. We called Mark that night and he showed up bright and early on Friday morning to evaluate the downed tree. He contacted the insurance company while on site and had our claim in the queue before many other unfortunate Cobb County homeowners. On Monday morning, a crew of 4 came out and systematically took apart the huge tree. Since the tree was being held up by a sweet gum tree - enduring all 8,000 lbs - we feared that our fence would be destroyed when it came down. But, because of the knowledge and experience of the crew (thanks, Guy!) - the tree was suspended by straps and sections were chainsawed until the final cut toppled the main trunk back into the woods - not even touching the fence at all. The job was done efficiently, thoroughly and quickly. This was a very positive experience. Mark not only provided great suggestions and options, but he is also working on a website where part of your expenses go to a charity of your choice. So, not only does he take care of your tree issues, but he wants to make a difference in the community as well. He kept on asking us, "How can I make you happy with my work?" - and honored his commitment to provide great service. Timing is everything, so we're glad we met Mark a week before we even knew how much we needed his advice and resources.

Mark was very professional and a great help for our situation. I explained to him that we had some tree damage to one of the trees in our yard and were concerned that it may need to be taken down. He had me make a video of the damage and quickly wrote me back with a video explaining how to care for the damaged parts of my tree. I was very impressed with his promptness and helpfulness. We will definitely be using him in the future!

Regarding response, recollection not accurate though understandable. No one came to house; all discussion by phone that morning as crew was finishing up somewhere unknown. I was still in bed as we both up much of the night.

This was a great experience. Prior to contacting Mark, another tree removal service recommended that I take down a large portion of a 100 year old oak tree in my back yard because it "was rotted on the inside". I asked for assurances and was told to find an arborist to confirm. When Mark looked at the tree, he said that it was perfectly healthy and just needed to be pruned. He also found another tree to be pruned and one that needed to come down because it was wrapping itself around another tree. We had some scheduling difficulties because I was traveling but once that was resolved, Mark and his crews did a beautiful job. The pruned trees look great the cleanup in the back yard was very neat. Our original agreements was for Mark's team to stack the tree they took down for firewood but I realized that it would be a great hiding place for snakes so I changed my mind at the last minute. Mark accommodated my new request to remove the entire tree on the same day and his adjustment to the quote was fair. My trees look wonderful and my backyard has never looked nicer.

WillamsI am the owner of Majestic Plumbing & Electric. I have a client whose sewer line will be replaced today. There is a sycamore tree on top of the location of the existing sewer line that needs to be removed. The client (an Angies List member) asked us to have the tree removed and add the cost to her bill. I used Angie's List to fin 770-ARBORIST. After speaking with Mark, I decided to give him a try. His company performed exactly as he stated they would. I found the price to be fair. I will continue from this point forward to refer them to all of our clients who may need the services of an Arborist.

They did a great job. They did some additional tree work and I'm happy with the result.

They arrived on time and immediately proceeded to set-up their equipment to start work. They were efficient, knowledgeble and thorough in performance of the tree trimming and removal. The work crew was friendly and did not take a lunch break -- they worked through lunch-time. I would definitely use this company again to handle all of my tree removal requirements.

Mark was prompt in returning our call. His crew came out when they said they would. Mark discussed ahead of time the best location to stack the cut limbs, branches and debris. He was concerned about making sure the neighbors who share a common driveway with the townhouse would be notified that tree work would be done. We volunteered to do that. (The neighbors were thrilled to see the treework being done!) Everything went as planned. One great surprise was how quickly the cuttings were picked up and hauled off. This made Lowe's job of dropping roofing materials much easier and it meant that we did not have a big pile of limbs sitting out until Monday. All work was accomplished exactly as discussed and there were no unpleasant surprises. Mark's love of trees is apparent and his knowledge was extensive. Mark kept us from having healthy trees removed that did not need to be cut down and he identified tree issues we did not know we had. AT no point was he "selling" tree cutting services because his $149 site visit cost allowed him to be objective in his landscape and tree analysis - something we really appreciated! NOTE: One of the reasons we chose Mark is because of how he handled the 2 customers who gave him less than positive feedback. At no point did he say or do anything that was less than professional or critical. He offered full refunds to make the customers happy. His well over 40 positive reviews really told the true story. We got another winner by using Angie's List!

I got a big deal to use them. They didn't do the part through what they promised to do. I think they were also over expensive. The price is good.

As it turned out, a crane (Phoenix Crane) was brought in to assist in removing the trees. All the work, including 4 tree removals and the pruning of 3 trees took around 4 hours. Both Mark, his staff (including Scott) and the crane operator were amazing throughout. When the work was completed, the guys cleaned up my yard and used a blower also and left my yard as they had found it. I live on a cul-de-sac and the wood/debris was placed on one side of the cul-de-sac for removal and not in the way. The company Mark uses for this was SWS (Sofani Waste Service). The guy was phenomenal as well. There was not one twig left after he was through. He also utilized a blower and left the cul-de-sac immaculate. I would certainly use Mark Russell and his crew again, and would recommend them to my friends and neighbors.

Came when they said they would. Contacted after to make sure we were satisfied.

They took down a tree. They were fast and efficient.

The team was responsive, professional, and attentive to our requirements. They did a great job and cleaned up well. We are very happy with 1-770-Arborist and would use them again.

I purchased coupons via Angie's list. The vendor quoted me for a huge tree project. I proposed doing half the job at that time b/c that was all I coulf afford. The vendor said it was not worth his time... I got a refund for the coupons

I called 770-Arborist in May because we had a (living) branch which fell from a huge tree and came through our sun room roof. We were concerned that other (some less healthy looking) branches were also above our house. Mark Russell, the arborist, came to our house and examined every tree which could have an impact on our house and made recommendations that would improve the safety of our existence amongst the many trees surrounding us. I was quite impressed with his knowledge. The cost for this service was $149. Quite a bargain for all the time he spent with me. Mark said the best time to actually do the tree trimming would be in October. He gave me several options in terms of crew and options for disposal of the cut branches (trees). I opted for a 4-man crew, with 2 climbers, who would spend a day removing any rogue branches, and remove the 1 tree that is dying and could cause a threat to the house. The trees needing branches trimmed were HUGE - 100+ feet high? - so there was a lot involved. I didn't feel that he was overselling the tree trimming at all (also something I respected). The actual tree service guys were from another company Mark works with (1-800-tree-expert, I believe). They came to do the actual tree trimming last week. The job went seamlessly (to me). We had removal of 1 tree, trimming of branches threatening the house, trimming of branches that were affecting power/cable lines, and some trimming of lower branches on some of the very tall trees, to enable the lower canopy to show off some. I was very pleased with the efficiency with which the work was completed, the honesty of the workmen. they finished a bit early and did some additional removal of some shrubs and volunteer trees which were growing up close to the house. I wrote a check for the $3600 - but then Mark called in the evening to remind me that my original $149 was applied toward that amount, so he was sending me a refund. I should receive it in the next day or two. I am quite pleased and would definitely recommend these guys again!

I was concerned about the health of a very large pine tree in the back yard of a house I am purchasing. Mark met me there on the same day I called. He was very professional and knowledgable. Not only did he assure me that the tree was healthy, he looked at every tree in the back yard. The back yard was overgrown, and he gave me advice on the best way to clear it out and the best tools to use for the job.

Mark and team did an excellent job. They were very professional and punctual for both visits to the home. They really know trees and their work on the trees showed. The used no spikes on the trees and used specialized cuts to make sure the health of my trees remained. Overall I would recommend this vendor to other customers without a doubt.

They did a great job, and I didn't have to be there for it. I described the work I wanted done over the phone, and they were able to work me in within the week. I don't have any complaints, and would recommend them.

It went very well ... nothing more to add.