NGA Window & Door Inc.

I had arranged for NGA Window and Door Inc. to come out and give an estimate for a door replacement in an office we were opening in Lawrenceville. It was arranged for 9am-11am, with the understanding that I would get a call 30-45 minutes before the estimator was to arrive. By 10:45 I hadn't heard from anyone so called to see what the status was. I believe I talked to Mike Hudson. He explained that the estimator was tied up on another job and he'd call to see what his ETA was and would call me back. I didn't hear from him so I called again at 11:05. He explained he had left a message on the estimator's cell and had called his wife to see what the status was. I asked why I hadn't been called with a heads up that there was a delay...he didn't even apologize...just said he didn't know. I explained to him that I had driven an hour to meet the estimator and couldn't believe how unprofessional the entire experience was. I never got a call with any explanation or apology. Had to get the door through another company. It's astonishing that a company like NGA is still in business and is able to use the Angie's list logo on their website. DO NOT USE THEM!!