EntryPoint Doors and Windows of Atlanta

Dumpster fire of a company, my mother purchased a door from this company a couple years ago. First, they come and install two different colored doors (after a 9+ month wait), another 9+ month wait they come and install a color match door. Well, this door was welded by a moron, as it leaked. This leaking caused the door to begin to rust, which then ran into the hardwood floor staining them. At this time (over a year ago) the company promised they would order another door to replace the broken and leaking one. Much to our dismay, we found out recently that this door was never ordered. They then scheduled someone to come out and take measurements, this person was set to arrive at 9:30AM a few days ago, and they never showed up. Complete no-call/no-show. EntryPoint is a dumpster fire of a company plagued with both incompetence and a lack of skill. The welds on a door that cost upwards of $10,000 looks like they were done with a stick welder hooked up to a car battery. Stay FAR away from EntryPoint.

Horrible support in handling a production issue. The Georgia team is very rude and doesn't own the problem. The office managers interaction with me contained every negative description you can think of. The company has yet to adjust the doors to function without issue. Horrible customer service post payment. I'd suggest you keep looking before you SETTLE for this company. As I am confident you will see their review of mine will be no different that every other one on here. I bet they won't take responsibility for mistakes they make. WARNING: do your research before you use them. My suggestion is DONT!!!! again, in there soon to post review you will see they clearly don't own the issue caused! The attitude you see now is exactly the attitude you will get post contract and deposit. That has EVERYTHING to do with their business!

This Door company is very prices, but you get what you pay for. My wife ordered a custom door in November 2021. A technician name Johnney (who I must say did a great job installing the door) install my door on 5-20-22 when it came in. The door looks great, and it was installed with perfection, however one of the door handles was smaller than the other. Johnney did his job and noted it on the returning documents. My wife received an email from them stated it will take 6-8 week for one to come in. I am so disappointed with that response. After waiting 6 month and paying $7934.00. That is the wrong answer for just a door handle. That the only reason I did not give them five stars. The job isn't completed until I get the correct door handle, and according to EntryPoint I need to wait 8 more weeks. If someone would have done their job or would do their job, this situation would have been avoided and would be rectified in a timely manner. A door handled is a standard part. It's no way I should have to wait that long to get a door handle.

More than 2 years ago this company was hired to install a sliding glass door in my home. They did not install properly and left a gap of more than an inch open to the outside all the way down the door. They also forgot the door and said they would bring it next time. Each time they were called they have given excuses of parts delays, service people not available and etc. they have give a “few days” excuses for over 2 years!! Unprofessional and unethical.

Meeting was great. but price out of our range. Would love to have him but not in budget

From the sales person to the installer it was perfect.

We ordered iron front doors. ( you can design them yourself) It took a long time to get ( 4 months) but they come from overseas. They all are a pleasure to work with. My install guy was also great . Because we're going to install the glass after all the construction is done, (plastic covers it now), he offered to return just to put in the glass.( Move in date is soon but i won't call to bother him.) I would highly recommend them. The door is BEAUTIFUL.

Perfect! They did a fabulous job. Exactly on time and nice as can be!

Outstanding. They followed up to check and cleaned up after themselves.

The service was excellent, from sales to installation was very professional and very good. They're office staffs is very good in contacting us on the update of the fabrication, the people in the office were very professional and punctual and they do an excellent work.

The work was amazing, it was flawless. Ten stars for professionalism and responsiveness of the company.

Excellent, the installer who came to our house was meticulous he took his time to make sure everything was perfect. We have no complaints, he was very good. We shopped around and the price was middle of the range but for the variety of their selection and the quality of their work we feel it was well worth it.

It went great, everything was awesome. The communication was clear with dates and timing. They stayed on schedule, the instillation went great.

From quote to installation, professional at every step.

Installers were very professional, really knew their stuff. They had my new entry door installed in no time. One of the installers even took the time to fix the jam and casing of my backdoor that had been giving me problems for years. I thought it would need replacing too but they fixed it as good as new and said it should give me a few more years. During the install, my little terrier, got loose and one of the gentlemen even chased him half way down the street for me. Praise Jesus, I don't know what I would have done if I had lost lil Scruffy.

When I initially reached out, the person that I spoke to was incredibly helpful. However, the person that I was handed off to, I suppose the sales person, was a different story. I have not had a single one of my phone calls returned. She does reply to my emails but only when I copy the initial contact on the email. They came to install the new glass but it had the wrong grid type in it. Flash forward three weeks and I still don't have my door nor have I heard ANYTHING from the company. I did call them last week to see when I could expect the work to be completed and was told the glass should be in this week and be installed next week but since I have not heard anything (it is Thursday), I have no idea. I found that when I originally had my door installed it was a similar experience. Once they had my business, I had to call them if I wanted any information or update. Their doors are beautiful and high quality, prices are reasonable, but customer service is seriously lacking.

Wonderful. Under budget and looks fantastic.

Worked with Brett, excellent service. Wife loves the new front door. Happy wife, happy life.

Could not have gone better. From customer service to price to installation all were great. I urge you to give them a chance for your business.

They came out, looked at my door and gave me an estimate. I did not have any issues with them. I just liked somebody else better.

They were prompt when they came out to give us an estimate. They had several options to choose from and were willing to price out a few so that I could make a decision. They followed up with me without hounding me. When they came and installed the door it was beautiful. The transom wasn't the correct pattern and the back door was not the right measurements but they immediately realized it was their error and installed what they could. They had to come back to install the remaining items but did so with very little hassle. I have come to realize that often when you do home improvements something tends to go wrong. I was more than pleased with how they handled the situation and fixed the issue.

First, Brett Butler (the salesman) was delightful. Brett took a picture of the front of our house and was able to show me before-and-after pictures of a few designs that I was interested in. For such a big purchase, it was great to be able to really see what the doors would actually look like on our house. After ordering, the front office kept me up to date while we waited for the doors to be constructed. It took about four weeks, but the doors were custom made so the wait was understandable. Two very polite and professional gentlemen arrived this morning and they worked on the door installation all day (about 5 hours). This was definitely not a rush job -- they took great care to do it right. They cleaned up after themselves very nicely, including vacuuming up all dust and the complete haul away of my old door. They also made sure that my front door alarm was still connected. I went with Victorian bronze hardware. I provided the handle and lock and they provided the hinges and pull down/up bolts that hold the second door in place. I went with at very dark blackish-brown stain (as recommended to me by Brett Butler). I wanted something that looks black from a distance but up close shows the grain of the wood. It's just perfect. The transformation from my old door to my new doors is hard to do justice in words. Our old metal single door was dented a bit and the paint was faded and dull. Our new doors are absolutely beautiful. My only regret is that I took so long to finally get this done. What a phenomenal change!! Plus, they are gorgeous from the outside of course but I didn't quite appreciate how amazing they would look from the inside. The sparkle of the beveled glass panels and the look of the mahogany is like adding a beautiful new piece of furniture to your foyer! I hardly ever write reviews, but I'm also hardly ever blown away like this with service and quality that I just had to share. If you're on the fence about getting new front doors like I have been for several years, just do it. You won't be disappointed!

They suggested the hardware and material for the door. Excellent work was done and we could not be more pleased. We will use them again for other doors. This is a professional company!

Excellent service. Part of the quote was to also fix some rotten wood around the entry with composite, but the tech that came to the house to install the door said it could not be replaced with composite. The owner called me immediately after the install and told me he would come back and fix the trim. It took a couple of weeks due to rain, but he came back and fixed my trim with composite and did not even charge me! Would definitely use again! My front entry looks great!

They also had to do some carpentry work on the trim. They did a fabulous job! Out of the companies we looked, they alone had the door that we wanted. Initially, we had seen them at a home show and then decided to actually use them after finding that they were on Angie's List. They were on time, did exactly what they said they would, followed up in a timely manner. It was a perfect service experience.