JEFF'S POOL & SPA SERVICE

They did not do half of the job I paid them to do. They did none of the concrete repair and left pebbles under the liner. They also did not install the liner properly. I had a second company verify that. BUYER BEWARE!!!

After hearing the horror stories of what the problem could be and what I might have to pay to fix it, Jeff's came out and pointed out it was a simple valve that was my problem, and I didn't need to destroy and rebuild my fountain after all. They easily could have sold me a huge construction job, but fixed my problem with a new valve and an hour labor.

On Friday (10 June 2016), I phoned their office and spoke with Donovan. He seemed very willing to do business with me and provided detailed information regarding the installation of an above ground pool. The details were as follows: $3489 for a 12X24 oval "Century Steel" pool, $1500-2500 for installation (depending how involved but would include ground prep, pool set-up, liner & fill-up), $879 for pump & filter, $129 for basic chlorination system. He said 1/2 payment down for materials and that a pool could be shipped as early as 1 week, but could take 3-4 weeks for start of project - depending on scheduling. He also informed me that Doughboy voids their warranties if salt water systems are used. This last fact made me lose my appeal for the product, so I inquired as to whether we could just hire them for "ground prep" and install our own above ground pool. He said "yes" and that it could be less than $1000 for the work, but would require somebody coming out to inspect to offer a true estimate. I phoned back yesterday (Monday 13 June) and spoke with Donovan again to ask him to schedule somebody to come out to give us an estimate on "going prep". He confirmed that's all we needed done and I said "yes". He said he would speak to the guys to see when they would be available, write up a ticket and call back with a date and time. I didn't hear from them yesterday, but it turns out that our phone service was down half the day. So, I phoned back today and was told that when this was brought to Jeff's attention he said he was "not interested" and that they don't do ground prep. Clearly NOT what Donovan had told me last week. Nor did he tell me this yesterday when I phoned him back to schedule an appointment. It's bad business not being honest with a prospective customer and wasting their time thinking you had intended on providing them a service. If it's a case of Donovan not knowing what services you provide, then somebody should inform him of this mistake so he doesn't mislead anybody else. However, given the detailed amount of information he provided, I'm more inclined to believe you'd rather not do ground prep unless somebody is willing to pay more for the whole package. If that's the case, again, be honest with your customer up front and let them know you only do ground prep for clients who purchase your products. This experience has left me with little interest in doing business with you in the future OR recommending you to anyone else.

The specialists at Jeffs Pool and Spa are professional knowledgable and prompt. In the last 13 years they have been servicing our custom in ground swimming pool there has never been an instance when the pool was unusable for more than a few hours. We live on the marsh so we have many friendly marsh raccoons who use the pool to drink and wash themselves. Despite the obvious unavoidable chemical imbalances caused by our local wildlife the specialists at Jeffs Pool and Spa have seen it all before and are always prepared to treat any specific issue in order to maintain an absolutely sparklingly clean pool. They have maintained our pool equipment and Polaris consistently for 13 years without any unnecessary or excessive expenses. The best thing about Jeffs Pool and Spa is their consistent reliability and quality of service. I never have to worry that the pool won't be in perfect condition when family or friends head outside to go swimming. So much of a home requires constant attention and maintenance - but thanks to Jeffs Pool and Spa - I know the pool is one area I never have to worry about. I highly recommend them to anyone looking for reliable and affordable high quality pool service. Because we have always been so satisfied with Jeffs Pool and Spa - I have never taken the time to provide a review. This was an unfortunate oversight on my part. It is so important that the people on Angies List take the time to provide helpful accurate reviews for the long term service providers we count on regularly. My apologies for the 13 year delay in our review. Many thanks to Jeffs Pool for over a decade of quality professional work.

Called Jeff's to report a water leak to my spa. The next day they came to my residence, diagnosed the problem and repaired the leak installing new seal and gasket to my older pump. Problem solved quickly and professionally. This is the third time this year that I have needed their services: install a new motor on my spa; install a new gas hot water heater and this repair. All work has been completed quickly, professionally and at fair cost. I would not hesitate to use them again and would recommend their services.

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The young man who said we had sand in the pool said we had ZERO chlorine and only needed one chemical. The next day, Chris came out. I showed him the filter and he was suppose to fix it. He told me the bolt needed tightened and that all I needed to do was cut off the bolt and replace it. He said if that didn't work, I needed to replace the o ring. I mentioned the sand in the pool that Logan had told me and Chris told me I needed to empty my sand filter and get out the fingers at the bottom and see if they're cracked. He offered to do that for 250! I asked how much it'd cost if I took the sand out and he said $80.00. He seemed in a hurry and wanted to get out of there. I had to ask him to cut off the bolt he mentioned. He sighed. He did it and told me he did not have a bolt and that I could pick one up at the shop. I drove in and got the bolt. The following Tuesday my son and I drained the sand filter and took out the middle piece and the fingers. I took it to Jeff's Pools. They asked me why I brought it in. I gave them a run down of what had happened and the fact that my pool STILL is green!!!! Jeremy apologized and didn't understand why I was told to bring it in. I was pretty upset. I took the part and came home and put it back together. I asked that the owner, JEFF call me. That has not happened but I have received a bill!!!! My pool is STILL green!!! When I took the part in I also took in a water sample. They said I had NO Chlorine. Hmmmm... So this morning... less than 24 hours later, I took a sample to another pool place who told me my Chlorine was high... and even told me I have an algae in my pool and that it was green. REPLY: We were NOT sold chlorine from your company. There was NO sand in our pool. You were wrong! AND... when I carried the lateral in, Jeremy and another guy looked at me like I was crazy!!! They couldn't understand why I had brought it in and why Chris had told me too!!!! It also took longer than a day to turn around, and thanks to COASTAL HARDWARE... it was straightened out.

After Jeff's refused to come back out and complete the work on our pool, we had to hire ATP pools and they did an amazing job for us bringing the pool back to life. Naturally, we had to pay ATP pools for their service which was supposed to completed by Jeff's pools, but ATP only charged half of what Jeff's pools did and ATP actually completed the work. What really bothered me is that I was in Korea at the time (I am active duty military) and my wife was the one trying to get Jeff's pools to come back out and service our pool since I could not be there. They took all of the payment for a job they didn't complete and then refused to come back out and fix the pool. Adding a few treatments of yellow gone and shock to the pool hardly constitutes $1,000 worth of work. I would avoid these people because not only did they take advantage of a military family, but they did not perform services for payment rendered. F

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they guys did a great job. pool looks beautiful.

We had them to come out to inspect the pool as we had an offer on the home. The young man was nice but he said that he could not turn the pool on as there was too much algae in the system. He was too send the report to us along with an estimate to get the pool up and functioning. They did send an estimate and proof of payment and the inspection report that they sent was totally blank. Later on the listing realtor turned the pool on with no problem but the provider would not even do that, only give us a price to have an entire new system. The provider might do a great job in general on servicing pools but for the inspection it was less than what we thought we were paying for.

$848 and still have an un-swim able pool. They will be the first to respond to new inquires because they take advantage of people.

They were very helpful. Going to schedule service in near future e

They responded from only one phone call and came when they said they would.

Called Brunswick store and they gave me new number for Camden number for new location. Very personable on phone and came out rnext day for estimate. I agreed and in 2 days the pool was beautiful with only 2 visits. They are now doing every 2 week visits and I met Jose whos doing the hands on work. Very pleasant and does not waste time. Does the work very

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