R&S Heating and Air Conditioning

Description of Work: Install new A/C and Gas Furnace Separate Units Complete

Description of Work: AC compressor quit running.

Description of Work: Our heater wasn't working, and R&S came out very promptly. They determined not only the issue, but that the heating unit wasn't wired properly to being with when the house was built (2004)! They corrected the wiring at no charge, and we signed up for their seasonal checkup plan. The technician was neat, polite, efficient, and did an excellent job. Definitely will continue to use.

Description of Work: had a problem with a circuit board on my heat pump which caused it to ice up badly. The tech (Britt) cam out and found the issue, ordered the part and came back when he said he would. Very professional service.

Description of Work: R and S installed a heating and air system in my home. Unfortunately, the installation was not completed properly and additional visits to my home were required before all issues were resolved. For example, the heating system to the unit did not work until a second technician came to the house and "grounded the system." And, because no heat or air was coming from the vent in the half bath a third visit was required. Following the third visit to my home - the visit to fix the vent in the half bath - I returned home and discovered that every land line in the house was dead. I immediately phoned my contractor. In turn, my contractor asked me to contact the owner of the company - after all he said, "the technician must have tripped the phone line in the attic." Upon hindsight, it really was my contractor's responsibility to make this contact; nonetheless, I phoned the owner of the company and attempted to explain the reason that a technician needed to return to my home for the fourth time. Three minutes into the conversation the owner of the company said to me that the problem was "that I thought I was better than everyone else." At that moment I made it clear that our conversation had ended and I disconnected the call. Because I believed the owner's response was so outrageous, so rude, and even frightening, I became concerned over the very workmanship that his technicians had performed. As a result, I incurred additional personal expenses to bring in a second company to my home to evaluate the work that was done and to contract with them for future services. Coming from a family of small business owners, I understand the frustrations of owning a small business during these less than favorable economic times. I also understand the frustrations that small business owners experience when their employees do not complete a job satisfactorily. However, never have I been spoken to in such a fashion by a small business owner; neither has the owner of this company ever attempted to apologize for his less than kind remark.