FLOORING SPECIALIST

On Friday March 13, 2015 my wife and I went to Flooring Specialists to order some tile for a bathroom project we were working on. When the project started we had gone in and looked around and found the tile we would like to use. We told them we would be back. Now that we were ready we had every intention of ordering so we would have the tile as soon as we were ready to install it. We spent a little over an hour with the lady at the store. We were very happy with our experience to that point. She told us she would like the owner to verify her calculations of quantities based on my dimensions. She told us he would be in shortly and they would give us a call. About 3 hours later I called to find out what the holdup was and spoke with the owner. He said he would go ahead and look and call me back shortly. Now, 4 days later I still have not heard a word from them. At this point my wife and I have picked different tile from a different store and will be going that route. It will save us about $250 not to use them. Not that we could any way since they never took the time to follow up with us like they promised. My wife and I are all about customer service. I would definitely not recommend them, and I certainly will never step foot in their store again either.

Took several weeks longer to receive flooring than expected. Price was more expensive than local home improvement stores for comparable product. Detail work not that great used a clipper to cut molding instead of a saw so the edges don't fit together that great. Didn't cover nail holes or paint over them either.