Description of Work: Home warranty sent me hem to check on my AC. They said compressor was bad and needed to be replaced. They replaced it (found out later my original was still under warranty) and what they replaced it with was not compatible with the air handler we had. All summer it continued to freeze up, ended up having to pay another company on our own to replace both the compressor and air handler. The guy that did the initial install through this contractor was not s licensed HVAC technician either. If we would have known to check this in the beginning we could have avoided all of our troubles and the extra out of pocket costs...
Rating Category
Rating out of 5
quality
1.0
professionalism
1.0
responsiveness
3.0
punctuality
3.0
Robert W.
12/2015
5.0
appliance repair
+ -1 more
unknown
Description of Work: Bought a Bosch dishwasher in August that would not latch properly. J&R came out when scheduled diagnosed the problem correctly and made every effort to resolve the problem. It turned out to be a design issue however the updated parts were not available as of the end of November. J&R was very helpful in documenting the problems with Bosch so that we were finally able to exchange the dishwasher at the big box store even though it was well beyond their 30 day policy. Nicely done.
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Stan Z.
11/2015
5.0
appliance repair
+ -1 more
unknown
Rating Category
Rating out of 5
quality
5.0
value
4.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
Kathy M.
11/2015
5.0
appliance repair
+ -1 more
unknown
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
MARCIA S.
07/2015
5.0
appliance repair
+ -1 more
We had a lot of company over the weekend. That added to much wash. We called him early Monday morning and he was here in 20 minutes. It as fixed in no time and he just charged for a service call. He as very honest.
Description of Work: Fixed the dryer
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$70
James G.
03/2015
4.0
appliance repair
+ -1 more
unknown
Description of Work: Fixed ice maker, but took two trips to fix, however well satisfied.
Rating Category
Rating out of 5
quality
3.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$180
Jim M.
01/2015
5.0
appliance repair
+ -1 more
unknown
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
Yes, I recommend this pro
$150
Brenda C.
12/2014
5.0
appliance repair
+ -1 more
unknown
Description of Work: Repaired ice blockage in freezer compartment.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$130
Al B.
09/2014
5.0
appliance repair
+ -1 more
Prompt and professional
Description of Work: Unplugged pump. Cleaned and gave instructions on proper use and maintenance
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$90
marilyn P.
08/2014
5.0
appliance repair
+ -1 more
He was ahead of schedule and came the day after called. Had all the parts with him so when he left washer was working again.
Description of Work: Replaced water flow valve and hose.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$160
charlotte S.
08/2014
5.0
appliance repair
+ -1 more
unknown
Description of Work: It took less than a minute to fix my oven door. Something on the hinge would not allow the oven door to close. Hinge was flipped, door shut, end of story.
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$70
Connie M.
07/2014
5.0
appliance repair
+ -1 more
unknown
Description of Work: Repaired refrigerator. Punctual. Professional.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$350
Brendan E.
01/2014
5.0
appliance repair
+ -1 more
Jay is sole proprietor. Lady that answered phone sweet . Jay arrived within hour. he had part with him so fridge fixed same day.happy customer.
Description of Work: Freezer /fridge not working. he diagnosed and repaired /replaced part needed to fix it '
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
Yes, I recommend this pro
$120
Matt W.
02/2013
5.0
appliance repair
+ -1 more
This is a sole proprietorship, so when you get someone, you get Jay. He came out and helped me get my dryer going again. Turns out it was a very hard to find clog in the exhaust caused by a squirrel. In spite of the fact it was starting to snow hard, he made sure I was back online even though there wasn't anything mechanically wrong!
Description of Work: Prompt and honest
Rating Category
Rating out of 5
Yes, I recommend this pro
$70
James P.
01/2013
5.0
appliance repair
+ -1 more
Called the company and received an immediate response. The technician arrived on time and went right to work to diagnose the problem. The washing machine motor was defective and unrepairable. According to the technician the repair would exceed replacement. Replacement cost for just the motor was over $400.00. We elected to purchase a new washing machine instead of going forward on the repair.
Description of Work: Hotpoint top load washing machine would not spin.
Rating Category
Rating out of 5
Yes, I recommend this pro
$50
William B.
11/2012
5.0
appliance repair
+ -1 more
Ice maker was not working. They had to order the part, so it took two trips. On time for both visits and very professional.
Description of Work: Ice maker was not working. They had to order the part, so it took two trips. On time for both visits and very professional.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
Mary Anne P.
05/2012
5.0
appliance repair
+ -1 more
I called him this morning and he was here in less than an hour! He was very polite, and knowledgable. I would certainly call him again for any problem on any appliance.
Description of Work: He came to check out the washer for me, and couldn't see anything wrong. He actually took apart the machine to diagnose the problem, and found nothing.
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Service Categories
Appliance Repair
FAQ
J & R APPLIANCE SVC is currently rated 4.7 overall out of 5.
No, J & R APPLIANCE SVC does not offer free project estimates.
No, J & R APPLIANCE SVC does not offer eco-friendly accreditations.
No, J & R APPLIANCE SVC does not offer a senior discount.
No, J & R APPLIANCE SVC does not offer emergency services.
No, J & R APPLIANCE SVC does not offer warranties.