UNIVERSAL PLUMBING

Called Universal approximately 11:00 am 03/03/2021 to place a service call. Call was answered promptly, and I was told that a technician would be available today between 2 and 5 o'clock that day. Shortly thereafter Universal called back and told me that a tech was available early, which was great. Technician Keonte Gross arrived at approximately 12:30 and diagnosed the problem immediately. Problem was repaired in only a few minutes. Universal Plumbing, Keonte is a KEEPER! Needless to say I am completely satisfied.

Great. The price was good. They answered all my questions. They would get back to me in a timely fashion.

Universal Plumbing replaced my sewer line. They provided an outstanding experience from start to finish. They have great customer service, educated me on the process, kept me informed along the way and completed the work in a timely fashion with minimal damage to my yard. I called Universal for a second opinion and my experience with Universal far exceeded my experience with the first plumber. If you want to read the full story, it is below. But, to summarize, I highly recommend Universal. There is no question who I will call for all my plumbing needs. The Full Story I experienced a small sewage backup in a tub so I called a plumber to determine the problem. He indicated his probe could not reach the main so I must have a collapsed sewer line. The solution was to replace the line. Before going through the expense of sewer line replacement, I called Universal Plumbing to get a second opinion. The experience with Universal was very different. Larry came to the house and said he would like to determine the problem first before jumping to replacing the line. This required jetting the line and video scoping the line. I agreed. They were able to clear the clog. The camera showed the pipe was intact but the nearly 100 year old pipe sagged in a few places allowing sediment to collect. Larry explained everything to me throughout the process. I watched as they scoped the line and he explained in detail what he saw. The line was working but would likely clog again at some point because of the sag. In the end, I decided to replace the line after all. But, the decision was made with full knowledge of the problem. Universal's estimate was slightly higher but Larry explained that was the maximum price. I was much more confident with their whole approach to analyzing and solving the problem. They kept me informed and educated me from the start. The customer service was outstanding. The crew arrived on time and completed the work. They took extra effort to minimize the damage to my yard. The crew was friendly, courteous and professional. And, once again explained the process and answered my questions along the way. They put my yard back together and cleaned up leaving only the 6 ft wide dirt path on the lawn above the pipe. Topping off the excellent experience, Larry reduced the bill nearly 20% from the original estimate which ended up lower than the other company's quote. He said they didn't have to do as much work as anticipated. Although he had stated the a maximum number, I was still pleasantly surprised by the lower price in the end. Kudos to Universal Plumbing for a job well done!

We recently moved to Augusta and needed a gas line installed for our dryer and a food disposal. It was more than $800 for both services, even though the gas heater was right next door to where the line had to be run. The day of the gas line and disposal installation, we had issues with our technician and had to call the office to get him to complete the job. Before he left, he told me the disposal didn't work and I had to get an electrician to come out and run power. The next time we ran the dishwasher, it backed up with water. I called and had them send a different technician out, who insisted it was the placement of our pipes that needed to be changed (another $500+ service) or we had a brand new dishwasher that worked two days before that was defective all of a sudden. Turns out, a friend of ours determined we had a clog in the hose, and once that was cleared, everything was 100% fine. I spoke with the manager named Claudia about our experience, but she has not gotten back to me or offered me any kind of solution for the experience I had after a month. I will not use this company again in the future and recommend anyone reading this review keep looking for a plumber.

Doug came in, looked at the toilet to determine what was wrong, replaced the necessary parts. I was expecting to have to have my toilet replaced, but he was able to fix it at a very reasonable rate. Doug was very polite, knowledgeable and clean. Thank you

He was able to repair rather than replace.

They charge $90 for Aiken customers, she said they have to pay the plumber 🤷🏼♂️. It’s doesn’t cost $90 for a tank from downtown August too Aiken...thanks a lot

work was performed as agreed in a timely professionally manner.

Installed faucet for kitchen sink; it works and looks great!

Quick and efficient. No drama. Took care of business.

See above, but overall went poorly and we are very dissatisfied.

Universal Plumbing was extremely responsive and did an excellent job installing grab bars in our master bathroom. The individual performing the work was professional, knowledgeable of relevant code requirements, and accomplished the work in an efficient manner. I would definitely use this company again for future plumbing needs.

Universal plumbing sent a guy named Tim out to my house today. He was on time and very professional. Tim was very knowledgeable about his job and quick found the source of my problem. I would recommend Universal plumbing and Tim for all your plumbing needs. I will always call universal plumbing for all my plumbing needs. Thanks Tim

Extremely well. Technician was punctual, professional and knowledgeable.

I was very pleased with his professional attitude and guidance. He shared with me information I did not know and let me know how much longer the heater might last. Very helpful.

My hot water heater stopped working and flooded the workshop on a Saturday. Less than six hours from the time I discovered the problem, Universal Plumbing had replaced the hot water heater. I couldn't have asked for anything more.

It went well he was polite,knowledgeable,and efficient. I would hire them again..

Universal showed up to find a leak between the meter and my home. (Very small leak that has been there for a while. So small that at first he told me I didnt have a leak. Not until I pointed out that the meter was indeed turning very slowly that he agreed.) Guy proceeded to dig, not taking any care whatsoever, until he busted the pipe so badly that the water had to be shut off. Then tells me it'll cost AT LEAST $465 to fix. Couldn't give me firm price but said it would probably be more because of the roots in my yard and "he'd have a hard time not breaking the line again." He was essentially letting me know it was going to be more. Then I get a price of $1700 to replace the entire line. And they can't do it until the NEXT DAY. He tells me that I need to decide now, because he has three other calls today. If I don't decide now, my $65 service call fee would NOT go toward the repair. (High pressure sales?) Needless to say, I gave him his $65 service call fee and sent him on his way. And now I DON'T HAVE WATER. Now it's two hours later and I HAVE WATER. Next plumber came, fixed the leak. $80. Really? Universal wanted $465 and this plumber repaired for 1/5 that cost! Won't make this mistake again.

I was told by the county that I had a leak at my water main on the customer side, so I called Universal Plumbing. I asked for a courtesy call 30 minutes prior to the plumber's arrival so that I could leave work and make it to my house. I received the phone call, left my office, and when I arrived he had already begun working. He was able to solve my issue and confirm there was no leak, and provide a write-up for my records. I called and made the appointment, and the work was done on the same day.

Installed a handle less toilet. Installed 2 shut off valves. Great job.

Universal did such a great job, they arrived within hours of our call for help, quickly replaced the disposal and were very friendly and courteous. In fact we had a medical emergency around the time of their service trip and they even followed us to the hospital to make sure we arrived there safely. Claudia was very friendly and responsive at their front desk too. Excellent folks!

I found them on Angie's List. It was good. They were prompt and they were professional.

The installers (3) arrived on time, cover the floor, install water heater, clean area and removed old water heater within 2 and half hours. They were very professional and ensured area was clean after the installation. Highly recommend.

In Jan 2014, my old kitchen faucet stopped working. Universal Plumbing put in a new one. I was hoping to get a new (J) high rise type but the one they had was out of my price range. I did also ask for a 2-handle faucet instead of a 1 handle, which he didn't have on the truck. Since I needed a new faucet, I told him I would go with regular (non-J) type. He said he would go to the 'warehouse' & get it. It seemed like no time & he was back at my house with a 'J' type he would give me at discounted price. That install went fine. However, within a few months, that new faucet started squeaking. I didn't think a lot about it & kept using it. Then a few months later, when I used the sprayer, which I rarely use, it acted weird, not spraying right. I shrugged it off since I don't use it much. But then when the faucet itself was acting weird, I got concerned. I would turn the lever on & no water would come out or I would turn it on & the water would come out nice & then suddenly stop coming out. It would be several minutes before the water would start running again. This happened several different days so I finally called Universal Plumbing again & told them what was happening. The same tech came & saw for himself what was happening. He showed me what the part was that he said was malfunctioning, tried to fix it but he said it was still acting up. So, he replaced that faucet with same type. I am not 100% sure he put a NEW faucet in either time since I saw no papers or packaging materials. This 'replacement' is squeaking now. Otherwise, it is working find as far as I know.

Great job. Very fast and professional work performed be very nice personnel.