Totally Outdoors Lawn Care

We first became aware of Marc Reeves and Totally Outdoors Lawn care from one of our tenants who uses Mr Reeves to cut the grass at our rental house (2 acres of field grass). We were really impressed at the work he did and at the very reasonable cost (55.00 he charged). In fact I might say that it was a little to low, but none the less he did a really good job. So with that I had arranged for Mr. Reeves to come and give an estimate to clean up the backyard (remove pinestraw/pinecones, trim bushes in front and back yard) at my elderly mother's house. He eventually came to give us an estimate. On the day he came to give the estimate I saw him talking to my mother in the front yard. I stopped to by to meet and talk with him and find out what he would charge to do the work. He stated $120.00 to take care of the backyard and then I asked him what would he charge to trim the bushes in the front and he said an additional $40.00 Making the total $160.00 and I said that was a very good price and to go ahead and get it done. My Mom asked me to wait until the begining of August (payday) to have Mr. Reeves do the work. I ended up going on vacation from August 2-August 7,2009, but I did leave several messages for Mr. Reeves letting him know that we would like to have the work done. On August 2nd I got a phone call from Mrs. Arlene Reeves stating that they would get in touch with my mother and take care of the yard. On August 4th I get a phone call from my mother, she was very upset. She told me that Mrs. Reeves and her 14 yr old son showed up to perform the yard work, with the 14 yr old doing the majority of the work, while the mother more less instructed him on what to do, etc. Well, the back yard was far from being done correctly. They just took a blower and blew the pinestraw in the corner and there were several piles of pine straw in the middle of the yard and some blown into some holes were the dog had dug. VERY,VERY unprofessional and unacceptable work to say the least. My mother had paid Mrs. Arlene Reeves $40.00 the first day as Mrs. Reeves demanded some money to cover what they did that day and said they would return the next day to finish. They returned to trim the bushes in the front yard and when my mother inquired about finishing the back. Mrs. Reeves stated that they were done with the back. She demanded payment and well my mother being very trusting foolishly paid her to avoid problems.She paid 120.00 to Mrs Reeves and paid an additional 20.00 to the 14 yr old boy. Cash of course! Foolish I know! Had I been home this wouldn't have happened!! As I take care of my mothers affairs due to her health problems, etc. On August 5 I had instructed my daughter to go by mothers and take photos of the back and front yard for me, so I could see what was done. The front yard was done pretty decent for a 14 yr old, but the backyard still looked as bad as it did when last saw it. So when I got home from vacation. I attempted to contact Mrs. Reeves to find out what was going on. Let me say that this woman has one of the nastiest attitudes and is very, very unprofessional. After repeated phone calls and messages left, Mr Reeves was no where to be found. We were under the impression that Mr Reeves would be doing the work, as this is who we were hiring. Not his wife and 14 yr old son! But none the less I got absoultely no where with Mrs. Reeves. She repeatedly screamed in the phone at me and even hung up as I was trying to resolve the issue. She stated that Mr Reeves gave my mother a written bid. (lie # 1) she said she gave my mother a receipt (lie #2) There was never anything put in writing nor a receipt given. Mrs. Reeves stated my mother only paid her $140.00 and still owed her $40.00. I can no longer contact them as it seems she has blocked all my phone numbers from their home phone and cell phones. Point is DO NOT USE Mr and Mrs Reeves services. They are liars and very unprofessional and Mrs. Reeves is very immature as well!