When pests or termites move in, you want the ultimate weapon to take them out: Terminix, America’s leading provider of termite and pest control. It's no wonder more than 2.7 million customers trust us to protect their homes and families from the havoc that unwanted intruders can create. You can look to us for a wide range of services to protect your home top to bottom, inside and out: Insulation Service, Moisture Control Solutions, Rodent and Wildlife Service and more. We can even help you win the fight against the bite with our revolutionary Mosquito Service. Don’t trust your home to just anybody. Go big. Go strong. Go Terminix. Protector of home since 1927.
Description of Work: ...........................................................
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Terminix - Augusta -Termite & Pest Control
Thank you for the wonderful review. Please let us know if we can do anything else for you. Thanks, Dana Terminix Service, Inc.
John S.
10/2017
1.0
pest control
+ -1 more
After 7 treatments in 3 months, Terminix has failed to resolve that flea infestation. Now they refuse to either refund my money or fix the problem. Additionally, the technicians and the office manager have been increasingly hostile over the phone, and have been expressed skepticism as to if I am getting bit, where in my house I am seeing fleas, how many fleas I'm seeing, whether I know what a flea is, whether I am following the instructions they have given me, etc. Ineffective service, awful customer service, and fails to follow through on their "best guarantee in the business." I attached photos of fleas found alive and inside my house *after* 7 treatments by Terminix. These fleas were all found in a 48 hour time period, by me.
Description of Work: I contracted with Terminix to resolve a flea infestation in my house.
Rating Category
Rating out of 5
quality
1.0
value
4.0
professionalism
1.0
responsiveness
2.0
punctuality
3.0
$203
Henry L.
11/2012
1.0
pest control
+ -1 more
Bad service.
Description of Work: Home and yard pest control.
Rating Category
Rating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
3.0
$105
jonathan L.
11/2012
3.0
pest control
+ -1 more
Our biggest issue has been persistent problems with roaches. We've had to call them back 3-4 times in between quarterly visits. We have not had this problem before with other pest control services, yet we have never lived in the home until April, 2012. Terinix has nice people but the sprays seem weak.
Description of Work: Pest control
Rating Category
Rating out of 5
quality
3.0
value
4.0
professionalism
4.0
responsiveness
3.0
punctuality
5.0
Yes, I recommend this pro
$76
James H.
11/2012
4.0
pest control
+ -1 more
They serviced a rental property for pest control issues. Overall the service was pretty good, but they did not adequately communicate with me regarding their plans for solving my problem. I think that things would have gone more smoothly if I had been better informed.
Description of Work: residential pest control service
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
3.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$150
Kathleen F.
08/2012
1.0
pest control
+ -1 more
Do use a termite protection plan for your home from whatever company you prefer, but when it comes to repairs, make sure the materials and labor costs are fair and not overblown. A good handyman or private contractor would have done a much better job for us at a much better price. Also, if you feel the work is not up to par, be aware that Terminix may not want to work with you on negotiating a fairer price.
Description of Work: No problems with basic service which we've had for years, and the technicians have always been first class.... We discovered termites and bought their termite system and again no problem... HOWEVER, when they repaired the termite damage the work was substandard and had to be done twice (with my husband assisting the re-repair to make sure it was done correctly) Materials for the repairs were overpriced at least $200.00 compared to Lowes...We were charged $1350.00 for a $600-$700 repair and the labor charges were about 50% higher than typical.
Rating Category
Rating out of 5
quality
2.0
value
1.0
professionalism
3.0
responsiveness
5.0
punctuality
5.0
$1,300.5
Michael O.
07/2012
3.0
pest control
+ -1 more
We were not overly pleased with them. They came out and did the initial treatment but when we got billed afterwards but we never seen anyone. They said they had come out but we never seen them so in my mind I wanted someone to make contact with me and say look we are actually here and we are doing our follow up on your initial treatment. It is quite possible that they did show up but it would have been nice for someone to make contact so that there was no doubt. It didn't just happen once but happened a couple of times. We found a bill and we never seen anybody. We called them and told them and we haven't had anyone follow up with us on that. Based on my experience I wouldn't recommend them.
Description of Work: I use Terminix for pest control at least a year ago for termite protection. It was $1000.00 initially and then the follow up if I remember correctly was $200.00. The follow up is where they come back and check on the initial treatment. For the amount of money we were spending we wanted contact with somebody to know they were coming out to do the follow up.
Rating Category
Rating out of 5
quality
3.0
value
3.0
professionalism
2.0
responsiveness
2.0
punctuality
4.0
$1,000
Allison L.
07/2012
5.0
pest control
+ -1 more
They have good service. They come out whenever I needed them to.Overall, their service is excellent.
Description of Work: We use Terminix for pest control and exterminating services.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
Cathy T.
07/2012
5.0
pest control
+ -1 more
We have been using them since 1996, we have had different technicians over the years and all of them have been very nice including the last technician that came out, Ron; we have been very lucky with that. We have dogs and in our ticket they have written, ‘don’t let the dogs out’ in big bold letters. They do a great job for us and I have had no complaints with them at all. They come every quarter and it is $70 every quarter, it is well worth it. One thing I do like about Terminix over other pest companies is, they do a barrier method outside the house because we try to avoid a lot of chemicals inside the house and so far, we haven’t had any issues with that. The last time we had them come inside but very rarely, they mainly just do the perimeter outside the house.
Description of Work: I use Terminix for pest control services.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$70
Melissa C.
06/2012
3.0
pest control
+ -1 more
I give them a "C" overall. I will use them again.
Description of Work: Terminex did a quarterly spray for the interior and exterior of the house.
Rating Category
Rating out of 5
quality
2.0
value
3.0
professionalism
5.0
responsiveness
4.0
punctuality
3.0
Yes, I recommend this pro
Earleen C.
05/2012
5.0
pest control
+ -1 more
I have had no problems at all with them. I was satisfied with the work they did.
Description of Work: I use Terminix for pest control and exterminating. They were last out here for a routine check and they did the termite station.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$65
Kent M.
04/2012
5.0
pest control
+ -1 more
I hate bugs and if I thought I had one, I wouldn't sleep again. I will continue to use them in the future.
Description of Work: They come every month, check outside, go underneath to see if they see termites, spray inside, and out.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$80
Katherine C.
04/2012
5.0
pest control
+ -1 more
We've been with them for 6 years. The last visit was free because it was in-between visits. It was part of their guarantee.
Description of Work: We use Terminix for pest control. He was last here because I had bugs in my closet and he came out and took care of them. They do termite monitoring for me every six weeks. They check the stations and take down the cobwebs outside. Every six months they will come in and do what they need to do inside the house.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Michelle M.
03/2012
5.0
pest control
+ -1 more
So we called Terminix they quoted us a great price over the phone. Actually it was the cheapest quote we recieved to do the amount of work they did. They also got someone out the next day which was even better. The gentlemen showed up 30 minutes early. He was very friendly he came in and we told him about the problem we were having. He checked out our kitchen and both bathrooms he said those are the favorite places for roaches to hide apparently. He then ask us if we could remove everything in our lower cabinets in my kitchen. He was gonna spray and he liked to be extra cautious if we didnt mind and I didnt mind at all it was just for 2 hours then we could replace everything. I appreciated him taking the extra precaution. While we got busy taking things out of the cabinets he went outside and sprayed and baited around our whole perimeter of our house for not only roaches but ants and anything else that is creepy crawlly. He then came back inside and sprayed my entire kitchen and baited behind my drawers and all the others crevises you can think of. He did the same in the bathrooms. I was very surprised by the fact that there was hardly any odor at all from the spray and what odor there was disappeared in no time. When he was finished with all his work he then sat down with us to explain what all he had done once again and that we did have german roaches but we shouldnt see any live ones after a couple days but its something we needed to stay on top of with regular treatments every couple months. We were very happy with the professionalism and kindness of Terminix and I have already scheduled them to return to treat my house again in a couple months. Even better I still have not seen another live roach after they treated our home.
Description of Work: He was scheduled to be here between 3:00 to 4:00 but actually showed up about 30 minutes early which was great for us. The gentlemen that arrived was very pleasant and came in first and talked with my husband and I. We explained to him the problem that we were having which was roaches in my kitchen area and a couple in our bathrooms also. We just moved into this home a couple of months ago and every now and then I would see small roaches in my kitchen. This was my mothers home and now has been passed on to us but was rented out in the middle of this and apparently some people just dont mind living with roaches but thats not us. i cannot stand any type of bugs in my home. I had been told that german roaches were the worst to have and the hardest to get rid of and from what I had learned it sounded like thats what we had. It was time to call in a professional and thats just what we did.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$85
william B.
03/2012
4.0
pest control
+ -1 more
Terminex came to give an estimate service my home for pest control services. I feel that the price quoted was very high for work to be completed compared to other companies in our area. Due to the price I chose to use a competitor.
Description of Work: I used Terminex for pest control services.
Rating Category
Rating out of 5
quality
4.0
value
2.0
professionalism
4.0
punctuality
4.0
$250
Curtis K.
03/2012
5.0
pest control
+ -1 more
I am satisfied with the services provided. I would use them again.
Description of Work: They come out for normal termite control and pest control services.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Jill V.
03/2012
5.0
pest control
+ -1 more
Everything was fine. The service was excellent. They were punctual. They are customer friendly.
Description of Work: They sprayed for roaches.
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$75
Ron H.
02/2012
5.0
pest control
+ -1 more
I have been using this company for twenty years. They are always punctual. They never bother me; they just do their job, collect their pay and leave. They do any extra that we need them to do. I feel the pricing is very fair. I plan to use them again in the future.
Description of Work: I hired this company for my pest control needs in my home.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$65
r B.
02/2012
5.0
pest control
+ -1 more
They did an excellent job and they were on time. It cost about $100 and I had a $50 off coupon. I liked their professionalism and the gentleman who came down and explained was very helpful. I told him certain problems that I was having and he showed me how to work with those problems and how to handle certain things; and I had a good experience with him. I was calling around and their price is pretty much in the price lines that I have seen for exterminators. They would be there on time; did what they had to do and got out. I will use them again in the future and in fact, I have an ongoing contract with them.
Description of Work: I used the services of Terminix International for pest control and the last time I used them was in November.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
Janet K.
01/2012
5.0
pest control
+ -1 more
They are very good. I have a contract with them. I spend $70 for the pests. I don't have to call them. They come out like they are supposed to and they do what they are supposed to do. I don't have any pest problems so they must be doing what they are supposed to do. Every once in a while I have a problem and they come out at no charge. Sometimes I have overreacted and they said that is common and they come out anyway. They are professional. They do a thorough and good job. The price is reasonable.
Description of Work: I use Terminix for quarterly pest inspections. They do a termite inspection once a year.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$70
Ronald K.
11/2011
5.0
pest control
+ -1 more
I've been using them for a while. Their service is good and they will come back if I have any issues.
Description of Work: I use Terminix quarterly for pest control.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$75
Robert W.
09/2011
5.0
pest control
+ -1 more
Terminix showed up on time and completed the work as promised. Technician was very professional, and took ample time to explain the treatment methods and expected results.Work was done according to proposal. This was a 107 degree day and the technician completed his work in the attic and crawl space without any complaints. I have signed up for a quarterly service for pest treatments.
Description of Work: Complete home pest inspection. Treated entire home for full range of pests, including attic, crawl space, basement and within 10 feet of foundation.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Vicki M.
08/2011
5.0
pest control
+ -1 more
I am on a quarterly service contract. I think they are a franchise and the local company that we use is responsive and comes when they say they are going to come and do what they say they will do. They do an inside and outside service and we don't have any problems with them. I think their prices are a little higher than some other companies we checked but the service is good so that makes up for it. I will continue to use this company.
Description of Work: I used Terminix for pest control.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Victoria P.
07/2011
5.0
pest control
+ -1 more
Actually, since Friday, I really liked them. When I called them to find out if they deal in that area for Angie’s List, they don’t use those coupons that Angie’s List had online because they were not affiliated with Terminix International, they are a separate branch of them. In addition, specifically for that area they were actually on Phone a Friend List, the help that I was getting service for. They had been wonderful to work with so far. We have animals, and we told them about our worries about giving pest services with the animals living here and the animals being exposed to something. They had been using patents. We had actually taken all the animals out of the place before on our own. They went and laid baked worms and within a couple of days, there was a huge vertical difference. I would definitely recommend them. They were wonderful. In terms of price, with the bill I got I would give them a “B”. In terms of punctuality, they were normally early. I would use their services again in the future.
Description of Work: We use the services of Terminix International. They came out on the 1st of June and then they came back for their revisit yesterday. We were having issues with terminix, problem that had seriously got out of hand which was obviously before they cleaned the home. They had a “Pack n Steal” going on that was $200 for three visits over three to four months to take care of that.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Colleen H.
03/2011
5.0
pest control
+ -1 more
He comes on a regular basic. I've had them for several years now and they just come in and do the inspections and check the outside. If I need them to come in, then I arrange that. I do yearly. I have a termite contract and the pest control. They have other options too, but I save money if I do it yearly. I get a discount if I go ahead and do yearly. They have several ways if I can set it up too which is good. They'll either call me to set up an appointment if that's what I want done or if I just want them to come without calling and setting up an appointment, they'll do that. They are very responsive to how I need my things done. They are very conscientious. They make sure they come and check things. I had another company before and I didn't notice, but they had left and they just never said anything. Terminix always come when they are supposed to come. They send me renewal notices and then the particular technician that I have is wonderful. I've had the same technician for years and he does a wonderful job. I would continue to use them in the future.
Description of Work: I used the services of Terminix International 2 or 3 weeks ago. They take care of my house by checking the outside and doing some maintenance.
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Service Categories
Pest Control,
Insulation
FAQ
Terminix - Augusta -Termite & Pest Control is currently rated 4.2 overall out of 5.
Sunday: 7:00 AM - 9:00 PM
Monday: 7:00 AM - 9:00 PM
Tuesday: 7:00 AM - 9:00 PM
Wednesday: 7:00 AM - 9:00 PM
Thursday: 7:00 AM - 9:00 PM
Friday: 7:00 AM - 9:00 PM
Saturday: 7:00 AM - 9:00 PM
Terminix - Augusta -Termite & Pest Control accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Terminix - Augusta -Termite & Pest Control offers free project estimates.
No, Terminix - Augusta -Termite & Pest Control does not offer eco-friendly accreditations.
No, Terminix - Augusta -Termite & Pest Control does not offer a senior discount.
No, Terminix - Augusta -Termite & Pest Control does not offer emergency services.
Yes, Terminix - Augusta -Termite & Pest Control offers warranties.
Terminix - Augusta -Termite & Pest Control offers the following services: Residential & Commercial Ant, Mice, Pest, Termite & Bed Bug Control, Exterminators, Baiting Systems, Prevention Treatments & Attic Insulation