Spartan Heating and Air Conditioning

I called Spartan after being told i may have a gas leak. They responded immediately and within a few hours, the leak was fixed. They were very courteous and did a great job. I highly recommend this company. Will definitely use them in the future.

They came out the next day and had my house cooled off very quickly. The serviceman was extremely polite and professional. Highly recommend this company.

Great. Within a few hours, the air was cooler and drier in the house.

They were A across the board; that's why I called them back.

They are excellent. They're my favorite company. I will use them again, in fact they will probably come out next month. They're professional, they're on time, and they give me a good price. And I don't ever feel like I'm getting ripped off.

The service was performed well (friendly, professional service technician), and the price was very reasonable. I would have given an overall rating of A, but the service representative was running behind schedule and arrived after our appointment. I was called by their office ahead of time to inform me of the delay; however, I had to cancel plans scheduled for after the appointment.

All of the employees have been very professional and our air conditioning unit was repaired quickly.

Professional prompt courteous and efficient

I started using them around 2 years ago.

They do 2 checks a year. I signed a contract with them. They check the system to make sure that there are no leaks and that it's within tolerance and they change out the filters for the unit at the same time. It's $169 for the 2 visits in the year.

Spartan is a great company who has provided outstanding customer service to me. I was without AC and trying to work through AHS to get a new system installed. Spartan came through when AHS and their AC company did not, taking care of me in 100 degree weather in a very expeditious manner. They also have technicians on call on weekends and holidays. Can't say enough good things about Spartan and I refer them to all my friends. They were also very helpful in getting me the paperwork I needed as I tried to get a cash reimbursement from AHS.

Tommy with Spartan HVAC was great, the whole way thru. I told him I was on a tight budget and wanted to replace the furnace that felt like it was full of rust and was over 30 years old. He came right away to give an estimate and said they took photos of it because it had lasted almost long enough to be an antique. Tommy gave me three detailed estimates with total costs, including a cut rate one replacing the gas furnace, one a little higher replacing the gas furnace and outside unit and one replacing the whole system with a heat pump. I did some research and decided on the heat pump because I have always worried about that furnace in the attic in a two story rental house that always has little kiddies sleeping in those upstairs bedrooms. Tommy and the team finished the whole job extremely quickly, hauled away all the antiques and garbage and had the system looking great and working within one day.

I have had Spartan's maintenance contract for the last year and a half. When my heat stopped working while I was out of town, I was able to contact the company to make arrangements to have a technician meet me at the house the next afternoon when I got back to town. He was able to fix the system quickly. Unfortunately, it stopped working again a couple of days later and a different technician came out first thing on Saturday morning to fix the issue. But it became very clear I needed a new system, which I knew I needed to replace within the next year or two (it was 14 yrs old). Tommy came out on Monday to evaluate the system and be able to give me a quote to replace the system. He emailed me 3 options the same afternoon and answered all my questions. I decided on the system and made arrangements to have the system installed a couple of weeks later. On the week they were to install, it was going to rain on the day originally planned so they came the day before to install the system. I was out of town, but they installed everything except the new thermostat and a technician came by the next morning when I was back in town to install the new thermostat. This was a great experience all around and everyone was great to work with!

Not well at all -- In July of last year maintenance was performed by Spartan - I signed up for a maintenance contract and paid $159.00. I went under the impression that the company would have a record of when the next service should be performed Not so. And now all I want is a return of $79.50 that is owed to me due to non-performance Having read the company's answer I would like to add that if a customer leaves three requests for a call back and none takes place is somewhat upsetting. As an 83 year old widow with limited income I felt the need to let the owner know what I wanted to discuss, hard to do if no one calls back. $79.50 are a lot of money to me - the owner might use that amount for a lunch. I only want to add one sentence to this whole scenario - "the smart one gives in".

It was a Saturday morning & even so , the technician responded quickly to our call. We were without heat during a cold snap in SC. He immediately saw the problem & installed a new thermostat I would definitely use Spartan HVAC again

The heating part of my 20 year old system was no longer functional and I was very stressed about not having heat with winter coming in a few months. I spoke with the sales rep at Spartan, Tommy Thompson. He visited my home with information about Carrier systems and even explained options for financing. He was very friendly and professional. Installers arrived at the exact date and time scheduled and began work immediately. Both David and Kenny were knowledgeable and courteous. My new digital thermostat was put in and one of the installers (David?) showed me how to set it. Great job guys! Overall this was a good "non-stressful" experience and I am extremely satisfied with this company and it's wonderful employees.

David, the Spartan service technician, was great. He was knowledgeable about the system, was able to provide fair advice, and fixed the problem quickly. He quickly came in and diagnosed the problem. Turned out that the dead AC was actually just really dirty and needed to be cleaned. He talked me through the entire process along with information about costs before the work was done. Very professional. I now have a new AC service company because of the visit.

I have used Spartan quite a bit, and they had always been good. I have had a very large issue at one of my business locations. They told me the solution was to add dampers, which they did and I spent just under $800. It did not fix the issue. They came back out, and told me one of my units was completely out of freon. Yes, that would sure cause the building to be hot since only one unit was working. They said they needed to fill it up and check for leaks. $933 later, they said it was fixed. I have my iPad hooked to the system so I can monitor it. Everything was fine for a week, then it would not cool the building again. I called them back out and they tried to charge me over $300 and said it was not warranty work and that the system was fine. I told them I needed to speak to the owner because something is clearly not right. The owner never called. I called the office, and was told since I refused to pay the bill, I needed to find someone else to fix my unit. I asked again to have the owner call, and he never has. I called another company out, they found two leaks and fixed them and I have not had one problem since. Spartan also charged me for 8 pounds of freon, and the tech that fixed the leak said the unit only takes about 5.5 pounds. He said maybe with what needed to go in the lines it would be a little more, but he said 8 pounds could not be put into that unit. So either the tech overcharged it, or he was dishonest and charged me for more than he used. I wanted to speak to the owner, because I am a business owner too. Sometimes employees do things that I am not always aware of, and I wanted to have a nice, civil conversation with the owner to explain what happened. Instead, he refused to call me back at all. As a business owner, we sometimes make mistakes, and I own up to them and make it right. It has cost me in a few cases, but I feel it's always best to take care of the customer, and take their concerns and complaints seriously. I have made a few mistakes in the past by not looking into what a customer has told me, and it has cost me dearly. I sincerely wanted to help him as a fellow business owner, but he did not give me the chance. If he had just called me, then we hopefully could have resolved the complaint without me having to post it for the world to see. I doubt I will get a call now, but hopefully he will take the issue seriously and review his employees work, because they missed finding two leaks and cost me ANOTHER $300 to fix the issue that was not done correctly the first time. Their office treated me like a liar, and I have never been told to take my business elsewhere.

When I called to set a date for service, I was told someone could come today. The receptionist called right back to tell me he was on his way. I met him at the rental house. David, the technician, explained what he had to do and what the price would be. He then took the cover off of the AC and found it was iced up. He waited for the ice to melt and cleaned the coils and told me to ask the tenant to turn the AC off when he mowed the grass, since there was a lot of grass clogging the coils. He also found that there were some plastic containers blocking the ventilation and the filter was dirty. He tested to make sure there was no leak in the cooling system and said to change the filter monthly and move the containers somewhere else. He changed the filter, then went back to his truck to get his paperwork and this gave the house time to cool down. Everything was working well when he left.

Spartan was very polite on the phone when I called from out of town. My wife had told me the downstairs A/C unit wasn't working so I called to make a service appointment for both units since it had been at least a year since the last service. They gave me an appointment for the next day and showed up right on time as promised. The technician was very polite and explained what he was going to do both inside and outside of the house. Within a few minutes the technician found a wire unplugged on the outside unit and had it running again. He informed my wife it was fixed then serviced both units. We were only charged for the two A/C services and not for anything else. Their price was very fair and the A/C units are both clean and running great!!! We are extremely satisfied and will definitely use Spartan again for our A/C & Heating needs.

Did an excellent job. Was on time. Very nice man.

Left a message and got a call the next day. They were able to get me an appt in just a couple of days. The guy called when they got delayed at another job to let me know they would be running a little late - which I very much appreciated. He was very knowledgeable and able to give me clear information on my unit and how it works. He made a couple of suggestions about how to get the most from my unit. I have a 12 year old unit and am aware that it will need to be replaced in the next few years. He was able to give me ideas with what size of unit and potential cost I may be looking at for planning purpose. I signed up for the yearly service because I liked the work and professionalism of the tech and the company. I even got a phone call a few days later to check and make sure everything was working well and I didn't have any issues or questions.

They cleaned up everything when they were finished. They did a great job.

Mike showed up on time and stayed steady busy on the job until it was completed. He was polite and informative and explained exactly what he found and how he corrected the problem. He was very knowledgable and friendly. Mike also explained that a service contract would cost just $19.95 more than the service call and that buying the contract would entitle us to this visit plus another checkup on our AC unit in six months time. This not only saves us money but insures that we maintain regular checkups on our unit. We appreciated the information and the savings. We would gladly recommend Spartan Heating and AC to our friends and relatives. Thanks again Angies List for providing us with sound recommendations.

Spartan did a fantastic job from beginning to end. Professional, honest service. Technicians even worked late into the evening until the job was complete making sure we didn't have to go another night without AC in the middle of summer. I will use them from now on and would highly recommend them to anyone!