Penske

Employees I dealt with were Brenton Dickens, Rental Representative and Sean Huffman, Management Trainee. Experience from web site research to the phone contact to truck pickup and drop off exceeded expectations. I needed a liftgate truck for moving a piano quickly. I called the local office, as recommended by the web site, at 8:00am August 25, 2011. Brenton Dickens answered and recommended a 16' liftgate truck, quoting me $39.95/day, 20% off the regular price of $49.95, and $0.89/mile, 10% off the regular price of $0.99. He recommended purchase of the $15.00 Limited Damage Waiver. When I questioned whether my car insurance would cover me, he said that some insurance providers were removing that coverage. He was accurate as I called Progressive Insurance, my provider, and they confirmed exactly what Brenton said. I told him I would be picking up the truck at around 9:00am. Positives from the transaction were: Clean Facility and Equipment - The building was well lit and clean, the grounds trimmed and the truck, spotless Competitive Pricing - Though I was prepared to present my AAA card for a 12% discount, Brenton beat me to it Available and Ready Equipment - The truck was running and cool with air conditioning blasting on my arrival Time Spent Inspecting and Operating Truck - Brenton pointed out pre-existing truck damage, and described the operation of the liftgate Efficient Operating Equipment - The truck operated well, was easy to drive and performed at a very efficient 15 mpg, I was surprised how little diesel fuel was needed for the fillup Easy Truck Return - Sean Huffman performed the check-in quickly and professionally, inspecting re-calculating the bill. Compared to other truck rental experiences, where the rental shop looks more like a garage then an office, the staff friendly but not always helpful and the truck more than well-used, my experience with Penske was a breath-of-fresh-air!