One Call Service Co

Description of Work: Installation of new Rheem split A/C system. Outside unit and attic unit.

Description of Work: They failed to live up to the contract and did not show up on time, did not complete the work and failed in every way. Attempts to contact them went unanswered and even calling the BB they would not respond. Return receipt letters were returned indicating no longer at the address. This was the worst company I have ever dealt with and can only hope others avoid them.

Description of Work: AL showed up and told ME how to unfreeze my fridge line...thanks, but that's why I called YOU. Also, he was supposed to order an element for my stove, six weeks later, nothing. Looked at the dishwasher and couldnt' even guess as to what the control panel would cost. Al needs to retire.

Description of Work: Washing machine repair

Description of Work: Defective timer, thermol fuse and cut-off switch.

Description of Work: They replaced a cracked wheel in my dryer. They did a good job and were here on time. I would use them again.

Description of Work: Does not merit rehashing the sordid details of "service". Suffice it to say, A V O I D this company, I say again, A V O I D this company at all cost, even if it were the last standing A/C/Heating repair service standing after a worldwide nuclear holocaust. Better to be either vaporized/melted during, or immediately after the thermo-nuclear blast or frozen during the nuclear winter than to have them out to service your equipment. Together, with AHS, they are a formidable combination of the absolute minimum level of integrity, competence and professionalism. A thoroughly disgusting experience.

Description of Work: I had a great experience with One Call - I am NOT with a AHS ( American Home Shield) or any other "warranty " company so my experience was with the compnay just as a company individually -my system had cooling issues - they found a part that needed to be repalced - got the part and repleced it on the spot - no problems no worries

Description of Work: I last used One Call Service Co about two weeks ago. They repaired my washing machine.

Description of Work: One Call Service Co came out three or four times to work on my A/C.

Description of Work: When the AC was struck by lightening, the company replaced the transformer in an attempt to diagnose the problem. The final diagnosis was the entire system needed to be replaced.

Description of Work: Not professional from the initial phone call. I have American Home Shield who chose One Call Service, (I know now how they got their name). One call and you will not call them again if you are wise. I called on a Thursday and they did not respond until Monday the next week. Not off to a good start. When they show up I remembered the technician from a previous request the year before. He checked the system and discovered a fuse had blown. I told him the power went out in our area due to a thunder storm for about three hours. He stated that since the power had come on and off in such a short time it probable blew the fuse and not due to a lightning strike. He completed the service and the AC was working find until Wednesday night. It stopped cooling the house. I went out to investigate and discovered the lines were iced over. I called Home Shield who sent the request back to One Call since they had performed the service. The next day in the afternoon these two very sorry looking rats showed up to check the system. After about an hour one of them came inside and put some kind of apparatus up to the vent and claimed it was cooling. I thought everything was okay until I received a call from them stating that they could not fix the unit because it had been struck by lightning. Keep in mind we did not have any bad weather since the storm on the previously mentioned Saturday. They were talking to me as they were driving away and I was told that they had to speak to a supervisor and hung up. I thought they should have knocked on the door and explained to me what was wrong with the system. If they needed a supervisor they should have called him before leaving. I called Home Shield to report this sorry incident. They stated they would called One Call and find out the facts and call me back. They did call me back about thirty minutes later and informed me One Call stated the AC unit was struck by lightning and they would not replace the unit. All of this was a lie and it was discovered that the very supervisor who they needed to talk to was the same guy who repaired the system on Monday. Do you want this kind of trash around your home? Upon our request for a second opinion Home Shield agreed to send out a different contractor. We hope we get better results this time.

Description of Work: Diagnosing Issues with heat pump not cooling. Contractor assigned by home warranty company, AHS, after initially assigned contractor couldn't fix the problem after 4 attempts.

Description of Work: On 11/11/2010 A-One Call came to repair my washing machine. I explained to service person that I did not want to spend a lot on the washing machine because it was old. He told me the machine was in good shape and the motor was good and all I needed was timer. He came back on 11/15/2010 and did the work. I washed one load of clothes. I was then out of town. The next time I used the washer on 11/22/2010 about half way thru the load it started doing the same thing as before. I called the back and made an appointment for 12/6. They called that day and changed the appt. to 12/7/2010. On 12/7 they came out and told the the motor on the washer was overheating. I told him I was not pleased and that I had just given them $225.00 for the timer and he had told me the motor was good. He said he would have to call me back and left. I waited until 12/28 (I tried to be considerate of the holidays) and asked for the Supervisor. I was told he was not in and I left a message requesting he call me. I explained the above to the receptionist. On 12/30 I called and left another message. On 1/5/2011 I called and left another message. I explained to the receptionist that I had to buy another washer and the old one was in my garage so they could get the part off it and return it. I explain that I felt I neede to be reimbursed at least some of my $225.00. I have never had a return call from this company.