Five Star Moving

The move went great! Everything went smoothly and I will for sure be calling them again! I would recommend them to anyone!!

My experience with Five Star was excellent. They were helpful leading up to the move and their crew was on time and professional during our move. I would recommend Five Star Moving

It was wonderful from start to finish. The guys were very professional and took great care of our furniture and belongings. I would recommend them to everyone.

Fabulous movers! Reasonably priced, great customer service!

On time, on budget, professional work. Have used 5 star several times and highly recommend them.

5 star was quick and efficient with moving me to where I needed to be. The movers were very professional and polite, I would definitely hire again!!!

They were the only moving company that I would use. They were amazing. They were professional.

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The quoting process was very easy - I listed everything I had and they provided an estimate of time. Price was based on actual time. Three movers arrived with a large truck on time. They were very professional and nice. They got right to work and were very focused on completing the task. We had packed everything ourselves into containers of all types and boxes, they were fine working with this misc jumble of boxes and containers. They did a good job using every inch of space in the truck. On the unload they had to get a couch into a room that was an extremely tight fit. They used blankets and such to minimize touching the wall at the front door and it worked well. The couch just wouldn't fit into the room without scratching one of the walls - they pointed this out first and asked us if we wanted them to proceed before doing it. Overall everything was moved in with minimal wall dings and no broken items. The time estimated for the job was right on target with the actual time to complete it. The owner of the company was very polite on the phone and they did a good job estimating cost. We started the day around 8:30am and finished around 3:30pm. I was very glad Five Star was available in our area and was able to help us. I would definitely recommend their services.

Both the pack up and loading in Augusta as well as the unloading in Florida was extremely unprofessional, sloppy, and either damaged or lost household goods involved in the mini-move. Pack & Load in Augusta ================== 1) They brought no boxes to pack with. Even tho we had several talks with Five Star to make sure they were bringing adequate boxes including boxes for the Queen mattress and boxspring, they showed up the morning they were supposed to load with no boxes whatsoever. My husband had to scrounge our boxes while one of the crew left and bought some. 2) The Queen mattress and boxspring were not boxed -- they were loaded onto the truck wrapped in plastic. 3) The custom-made comforter, matching bedskirt and King shams, and 5 decorative pillows were placed in the truck loose -- unboxed. Unloading /Delivery in Florida ======================= 1) I watched the delivery men carry my expensive custom-made comforter, matching bedskirt and King shams, and 5 decorative pillows wadded-up BY THE FISTFUL from the truck into the house. I had a perfect view of the interior of the truck from where I sat in front of a window in the Study watching the unloading process. They cannot claim they removed the items from boxes to bring them into the house. 2) The Queen custom-made bedskirt -- which matched the shams - was lost. It is impossible to match or replace because the fabric and the color were unique. A new bedskirt with matching shams will have to be made. 3) A newly-constructed Roubo workbench from my husband's workshop was severely damaged when the deliverymen dragged -- rather than carried -- the workbench from the truck to his new workshop. Three of four legs on the workbench were splintered. Five Star did pay some partial compensation for the workbench damage after extended discussions regarding our damages and losses. I deliberately waited 6 months before writing this review in order to calm down. Five Star may have great ratings on AngiesList but, even now, all I can say is this was a horrible experience. The one positive outcome is I thank God this was only the mini-move and not all of my household goods!

1. If you decide to use them, please be aware that when they send you the estimate via email {is how we got it) it states, "We offer $300 insurance with no deductible.". Then the day of the move they have you sign a document that reads, Not sure how well you can read it, but basically your stuff is worth $300 and if something is damaged, they can decide to pay for it or give you the $300. Now in fairness, the movers were on time and pleasant. As part of the estimate we asked that they empty our two pods as well. The day of the move, that had not been communicated with them and we had to contact the owner in order to get them to do that for us. At the start of the move, my husband told them that in order to get the refrigerator out of the house, they needed to remove the doors. Instead of listening to him, as we moved it in there, they decided to snake it out the front door. They got it, but not without scraping the front ice maker down to the white and the stainless steel. The worse thing, they never told us. When I found it I emailed the owner and they were apologetic stating in an email that they had reported the scratch but evidently did not tell the owners. Then, a few days later when the painters were finishing up, we went to move the refrigerator back into place and noticed that the two back wheels were broken. Embedded into the bottom of the fridge. Not only that, our hardwood floor was scratched...not just superficially but deeply. The scratches were about 20 inches long. Thankfully, the fridge covers most of it, but you know it is there. So, I took pictures and emailed the owner. At first, the owner's wife was very apologetic and stated that she would get their floor guy right on it. She sent the pics to him and then emailed back stating, "and he said rather than us pay him to go to Johnston to get an estimate which he may not be able to handle, he recommends our sending you the insurance money. I have dropped a check for $300, amount covered by Five Star for a move, in the mail today." And that was that. We got a check in the mail for a job that will be a lot more than $300. I was not there when my husband signed the waiver. However, if I had been, they would have had the option to just leave and not move us. I told the owner that had we understood that initially, we never would have chosen them. Do NOT let these people rip you off! The move was stressful enough but now we have a damaged refrigerator AND damaged hardwood floors...OH, and a check for $300.00.

It was a very good experience. A computer printer was inadvertently left on the truck, but they went out of their way to return it. My new townhouse was freshly painted and they were especially careful not to ding the walls.

Excellent service. One of the best we ever had and we moved a lot in the military. The company owner came and gave us an estimate. He was very courteous and punctual. The movers were very good and took great care in moving our household furniture and items. At our new home they placed everything where we wanted, set up beds and were very careful withpainted walls. A very enjoyable moving experience.

Very professional. The company owner came and gave us an estimate. He was very courteous and punctual. The movers were very good and took great care in moving our household furniture and items. At our new home they placed everything where we wanted, set up beds and were very careful with new floors and painted walls. A very enjoyable moving experience.

IT WENT JUST LIKE MR DOWDY SAID IT WOULD.

Five Star Moving sent very professional and hard workers to get my move done quickly and safely. We were worried about damages to the new house because of confined space and large furniture to move up a narrow staircase. The guys at Five Star sent three people to do the move, one to coordinate, and two to do the lifting and moving. That made all of the difference in the world. They were able to move our stuff quickly from a 3rd story apartment to a house with two floors without damaging anything. I would highly recommend them in the future.

Company sent five guys and two trucks. They showed up an hour later than scheduled which was Ok. Two of the crew seamed to be in a contest on who could carry the most. One of these guys tracked in the mud. Both these guys were carrying furniture when they they broke the sconce. On delivery, they dropped and broke the hutch which will need to be replaced. Numerous scratches and scuff marks were probably the result of the and quot;packerand quot; on the truck not using enough blankets. The only good thing was the insurance was for and quot;The replacement valueand quot; and not repair value.

The Five Star guys showed up on time; one old, one young. The very first thing the older one said to me was, and quot;You know it's a two hour minimum?and quot; I supposed he'd noticed that the truck was partially loaded. I'd already loaded the smaller tubs and simply needed some additional manpower for the bigger pieces. It was obvious from the beginning that neither one of the loaders knew anything about the proper use of space or shape and nothing at all about load capacity or travel shift. I noticed that they put a lot of the bigger pieces on their side, instead of their proper legs. And even though I knew better, I chose not to interject because I didn't want to embarrass the older gentleman, who seemed a bit sensitive when I questioned him as to their packing methods. The guys didn't know how to break down pieces that obviously collapsed for easier shipping and packing. And, instead of using legitmate tie down straps, the older man chose to demonstrate the utility of tightly stretched plastic wrap as a securing mechanism. Of course, when the furniture was unloaded it was scratched, bruised and nicked. It's understandable that furniture will shift during transport, but experienced loaders should understand that fact when loading your things. If you're looking to move a few pieces of junk across town, call Five Star moving. However, if you're looking for a professional outfit to help you load and move expensive furniture, look elsewhere.

A crew from Five Star arrived on time and packed up everything that was packable. The men were professional and polite and worked quickly. The next day the same crew plus two more men began loading the truck with the packed household items and tools from the garage A difficult job was accomplished in a totally satisfying manner by John and Jody Dowdy and the moving crew. I would recommend Five Star Moving without reservations to anyone considering a local move.

Arrived promptly. Very friendly guys. Worked very hard and took very little breaks even when working for 8 hours straight. No damage was done to any items. One box was dropped, but it was my fault for using such an old, weak, beat up card board box to pack the items with. Still no damage was done. Men were strong and were able to carry many items at a time. Delicate items were wrapped carefully. My only disapponitment was the lady who gave me the price forgot to tell me about the charge for travel time. We move often and I know this is customary charge so I didn't mind paying it. I am sure she just forgot to tell me, since I have never hired movers and not had to pay this charge. Overall the price was reasonable. We have hired movers in different cities around the country at least 8 times and it is safe to say, this was one of the best experiances we have had.

The two gentlemen were courteous and professional. They moved the furniture promptly and carefully.

They were on time and careful with the furniture. The amount that the quoted was the around the same price I actually paid. Everything was excellent.

Initially I scheduled a date for Five Star Moving to move my household goods. I have a piano, was moving from a 1900 square foot home, and the cost was only going to be approximately $750.00. However, due to others being involved in the decision (no fault what-so-ever of the movers), we didn't go with their services. I would have preferred to use Five Star Moving (as I ended up having to move a lot of my own stuff). They seemed very professional in my dealings with them. They were very punctual and courteous when coming for the estimate, when scheduling our move, and when taking our cancellation.

They did fine. The guy who came out was nice and did an estimate. He was a professional guy and I think he was the owner. He did what I asked him to do. I didn’t choose anyone because I am not moving now. His business is 19 miles away from where I stay and there are other moving companies that are 2 or 3 miles away which may or may not make a difference. He would have probably had a better chance if he was two or three miles away from me.

They did what they said they were going to do. The move was perfect and they were great. The owner met us at our new home on a Saturday night while the truck was being unloaded to make sure everything was going ok. They really went out of their way.