Response from Davis Construction
I was disappointed when I read this review, we take great pride in maintaining excellent customer relations. We strive to satisfy our customers and have worked very hard in our many years of being in business to maintain not just good but great relationships with our customers. First I would like to apologize if I appeared to be "surly and non-apologetic", as this is certainly not how I treat my customers. I would have welcomed a call to discuss and apologize for the misunderstanding. I was surprised to see this review, we have never had any negative comments on our customer relations. Second, I would like to address the customers work concern. I retrieved a copy of the signed invoice, so that I could better address this situation. Our initial work order was on 1/24/11. We always offer the manufacturer warranty for the product and in addition we give a one year warranty on all of our work. Meaning, when our customer calls us, if that product has a defect we check the manufacture warranty for coverage and we deal with the company to have it replaced if applicable. If it has been a year or less from the installation date, we do not charge a service fee or labor fee. On 1/24/11, customer called with a leaky valve in the master shower. Customer stated that it was used daily by multiple members of the family. I replaced the existing shower valve and checked for leaks after completing the job. Customer signed the invoice and I left. Almost fifteen months later, on 4-13-12, customer called and said, the valve was leaking again. I pulled the invoice and explained that I would come out but they were not under warranty. I replaced a washer on hot side of stem and explained to customer that exerting too much pressure when closing valve, would often cause this problem. Although it had been well over a year, I only charged a service call and did not charge them for fixing the problem. I feel like we did our job and did it well, customer was satisfied for over a year, while using product multiple times every day. Again, we strive to make our customers happy and maintain good relationships, and I am disappointed that this customer was not satisfied with our performance.