About us
Business highlights
30 years of trusted experience
Services we offer
Amenities
Free Estimates
YesWarranties
YesAccepted payment methods
Reviews
3.24 Reviews
Showing 1-4 of 4 reviews
DAVID C.
11/2024
computer repair
+ -1 moreThese people had my computer for 18 days, and 13 of those days they forgot about it, and it was just sitting on a shelf. Then when they did a data transfer to a new SSD, they lost a significant amount of data, some of which I needed for work that nearly got me fired because I was waiting those 18 days to get my property back. I honestly thought they were trying to keep my computer for resale. Watch out for that. Make sure you get a receipt and read the front and back particularly the ABANDONMENT SECTION. It was just one excuse after another. A Lot of gaslighting as if I knew nothing about computers. A little honesty could have saved me a lot of trouble (especially when it comes to losing your job). “(We made a mistake, our bad)"is too easy. They did not even offer me a computer to use while they were secretly trying to unf**k my computer. They did give me a small discount for labor cost, but (18 DAYS). I mean this is your job, have some pride and work ethic! I was as impressed with this business's performance as I was with "Raygun’s" performance at the 2024 Summer Olympic Breakdance Competition. That being said, holistically.... now that America has turned the page from what was, and in terms of rightfully having the right to have dreams and aspirations, for better than what has been customer service in the before time. I warn you not to patronize this business until they have changed what is now, what has been. I warn you not to burden yourself now, before reading the past negative reviews. They are similar in ways in the past, to mine in the present now. Make America Great Again!
Description of Work: COMPUTER REPAIR
| Rating Category | Rating out of 5 |
|---|
Paige B.
04/2012
computer repair, computer training
+ 0 moreThe last service I got from them was free. I asked them a technology question. They will take as much time with you as you need. They are very personable. Overall, in terms of customer service, I've been very pleased. I'll continue to use them in the future.
Description of Work: I use Computer Exchange for repair, and training. I used them about one month ago.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
Response from Computer Exchange
Michael M.
06/2011
computer repair
+ -1 moreThey ignored my service request and made the entire computer dysfunctional.
Description of Work: My speakers (internal) in my Gateway SX2802-07 Slim Desktop did not work. I brought the main frame to this store and they informed me that they were receiving sound. They then ran a complex series of on-site testing in my presence and a faded screen resulted. This, I was advised, was a virus. I left it for repair and they said it was fixed and I picked it up and payed the anticipated price of $75. I go home and the sound still does not work. Their shop telephonically suggested external speakers. That is NOT what I want. Furthermore, the printer is not aligned on many of my landscaped documents. The computer runs slowly so I am going to take it back to them and demand proper servicing.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
$75
Response from Computer Exchange
Roxanna M.
11/2009
computer repair
+ -1 moreGreat. Great advice, Great products offered. Great employees
Description of Work: On a number of occasions I have stopped into Computer Exchange to ask a question, see if they could repair a printer, whatever. I have also called them about questions. They are without a doubt the nicest, most knowledgable, helpful folks around. I will use them for computer service when I need to.
| Rating Category | Rating out of 5 |
|---|---|
| professionalism | |
| responsiveness |
Yes, I recommend this pro
Contact information
3835 Washington Rd Ste B, Augusta, GA 30907
www.computerexchange.comService hours
Monday:
10:00 AM - 6:00 PMTuesday:
10:00 AM - 6:00 PMWednesday:
10:00 AM - 6:00 PMThursday:
10:00 AM - 6:00 PMFriday:
10:00 AM - 6:00 PMSaturday:
10:00 AM - 4:00 PMLicensing
Eco-friendly Accreditations
LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Computer Repair,
Computer Training,
Computer Sales
FAQ
Computer Exchange is currently rated 3.2 overall out of 5.
Monday: 10:00 AM - 6:00 PM
Tuesday: 10:00 AM - 6:00 PM
Wednesday: 10:00 AM - 6:00 PM
Thursday: 10:00 AM - 6:00 PM
Friday: 10:00 AM - 6:00 PM
Saturday: 10:00 AM - 4:00 PM
Computer Exchange accepts the following forms of payment: American Express,Discover,MasterCard,Visa
Yes, Computer Exchange offers free project estimates.
Yes, Computer Exchange offers eco-friendly accreditations.
No, Computer Exchange does not offer a senior discount.
No, Computer Exchange does not offer emergency services.
Yes, Computer Exchange offers warranties.
Computer Exchange offers the following services: Technical & business work, training & support, networking and expert repair of all computers, notebooks and networks, data recovery, insurance estimates and expert valuation for insurance companies, estates & all other legal purposes.
Contact information
3835 Washington Rd Ste B, Augusta, GA 30907
www.computerexchange.comService hours
Monday:
10:00 AM - 6:00 PMTuesday:
10:00 AM - 6:00 PMWednesday:
10:00 AM - 6:00 PMThursday:
10:00 AM - 6:00 PMFriday:
10:00 AM - 6:00 PMSaturday:
10:00 AM - 4:00 PM