Carpet Shop Flooring America

It went well. They're timely and it was a good price.

Traci Almond was the sales rep who did a wonderful job helping with color and type of carpet and padding and with other details. Mario was an excellent installer who was very professional and sure knew what he was doing. We are very pleased with the new carpeting.....looks great!

James Newsome and The Carpet Shop are the models for professionalism and customer care not only in their arena of expertise but for any business. The definition of customer care and professionalism should include James and his company. We built our home in 2011 and unfortunately due to what appears to be a mislabeling of the wood flooring product we originally purchased our original wood flooring was substandard. Over the next two years The Carpet Shop did their best to rectify the issue with the manufacturer however in the end the manufacturer was unwilling to compromise thereby resulting in an ongoing law suit between The Carpet Shop and the manufacturer. As soon as James and The Carpet Shop realized the manufacturer was not going to compromise to rectify the issue they took action to ensure we were no longer inconvenienced and performed the complete installation of a new wood floor (our choice). This included their paying for all associated costs and full credit from the original purchase. We only had to pay for the difference of the cost of the new flooring vice our original flooring. They did this with no guarantee of a successful resolution of their ongoing law suit with the manufacturer. Many companies state that they stand behind their products and reputation but unfortunately when taken to task, fail to perform. The Carpet Shop not only stands behind their products and reputation, they set the standard for all in business to aspire. If you are considering any type of flooring for your home or business, you would be very wise to select The Carpet Shop (now Merit Flooring) for all of your flooring needs. James Newsome and The Carpet Shop's customer care and professionalism are beyond reproach. Quite simply, they are the best of the best!

I thought they were great. They gave me an estimate $1000 less than Lowes. Definitely will use them again.

Everybody at the Carpet Shop was wonderful. The only issue was when I got to the land lord part where he had to write a letter and things like that, the Carpet Shop donated the tile and my land lord agreed to get it laid, but the guy that was supposed to lay it was injured, so that never happened.

They donated all the material, but I couldn't get anyone to do the labor. They were very knowledgeable and cordial. They are dedicated to solving problems.

I don't have any real complaints, I'm pretty happy with it. I just think they did a good job.