Brian's Installations LLC

The provider was chosen because he had an overall good rating. However, there were many reports of no show with regards to the provider.

Never used this guy for repair as he couldn't return a call or find a moment to take down my information.

My experience with Brian's Installations LLC went very good. He was very courteous and very willing to help. He is knowledgeable. His prices are fair.

It was good and I didn't have any problem with them. They were not as expensive as the other folks in the area. They were nice.

a small piece of cardboard jammed into a cabinet to hold a shelf in place rather than a wood piece. When we called him to repair this shelf he did. I could never recommend Brian's Installations after this experience.

Made the first contact and he gave me a date he would come by and said he would come by at 4pm.... on the date of the appointment for the estimate he told me he would be later than that time but i had stuff to do at 530pm so he went ahead and agreed to show up on Sunday. I let him know any time would be fine that day. Well i waited all day and he did not call or show up. So i decided to not keep trying, if you cant even give me a call to let me know you wont be showing up then how can i trust your work? As many already have complained about this I would not suggest this contractor simply due to the fact that you cant trust his punctuality & professionalism. UPDATE: Cursed me out. So I left a comment earlier about Brian scheduling an estimate with me for Sunday and not showing up. Well Brian decided it would be a good idea to call me today on Sunday at 10 am and yell at me and tell me he would come to my house and call me a liar to my f'ing face in his words...... because he doesn't work Sundays. Well, I remember very clearly me calling Brian on the original scheduled estimate day and he told me he would be late. So I told him okey never mind and he went on to ask me when another date would be good. He started to throw out days and I told him Sunday would work and well as I mentioned before he never showed up. but when Brian called me to yell at me he stated that he was waiting for my call and I was a liar. Please people avoid this hostile unprofessional man. If you leave a bad comment about him he will call and yell at you and make you feel threatened instead of being a man and acknowledging his mistakes. AVOID HIM P.S Brian, if you call me over this comment I will file a restraining order with the police for harassment.

We have had Brian and his crew working in our home on an off for 2+ years. We are in the process of remodeling our home - section by section - room by room. We found Brian after being robbed of over 5K by a shyster of a contractor...we were burned, burned, burned. Brian had the unfortunate task of coming in behind these creeps - ripping out everything they did and starting over. Not easy - considering we were extremely gun shy. He has worked his way from the garage through our laundry room into our master bedroom, master bedroom closet, master bath room on into the hall and then into the guest bathroom. ALL of these rooms have been completely transformed by Brian. He has painted, laid tile (on floors and walls), patched walls, installed hard wood flooring, installed new windows, installed stone on one side of our fireplace, done a ton of plumbing and wiring, installed doors (regular and pocket), installed light fixtures, plumbing fixtures, and shower systems. He has put up with our craziness and insecurities and still managed to get the job done... You have to be willing to work WITH Brian. For me this is a wonderful thing - he is always full of ideas - that usually are things that I have thought of but never thought possible. We still have two bedrooms a great room and a kitchen to get through...Brian will be with us for the foreseeable future!!!

Brian was prompt, courteous, and very knowledgeable. He seemed to be very talented and experienced. We were looking forward to getting an estimate from him before we decided on a contractor. But I think Brian must be awfully busy because we've never gotten an estimate.

The work was scheduled to start on 4 November 2013 and they were on schedule. They arrived on time (approximately 8:30) and commenced immediately to lay down covering on the stairs and hallway carpets. They then removed all the existing tiles, wall board and baseboard tiles. The removed the materials and generally cleaned the area. They installed new insulation in the ceiling and exterior walls, installed the new faucets and plumbing connections and new cement board. The main walls were completed, a box was installed that is for shampoos and soap in lieu of protruding fixtures, and the first coat of sealant was installed on Tuesday. Wednesday the returned to install a second coat of sealant on the cement board. Thursday the returned to install the tiles that I supplied. They installed all tiles up to and including a band of glass tiles that runs around the whole area. Friday the came and installed the remaining tiles. They worked long hours on Friday since we were scheduled to go out of town the following Wednesday. They were worried about the ceiling tiles since the tiles are 8 X16 and are somewhat heavy. They used braces to hold the tile long enough for the mastic to set and hold the tile in place. Monday the 11th they returned to install the grout, the final faucets and baseboards. Tuesday the returned to seal the grout and do a final cleanup. Generally they were clean and neat, cleaning up each day. All waste materials were removed from the site. They did request that they leave the tile wet saw in our garage overnight so as to minimize the take down and reset time. This was not a real issue but we did have to leave one vehicle out overnight a few days. They finished in a reasonable amount of time. They could have been a bit more careful in covering the floors as there was some dust but this was to be expected in such a demolition. The cost was more than reasonable, the work was performed in a professional manner and they were generally nice personnel. The crew consisted mostly of Brian's wife and son-in-law. They worked straight through most days and only tool a minimum of breaks.

I would recommend that if you were in the need for a remodel or renovation that you consider Brian's Installations. We remodeled three bathrooms and had to replace the upstairs subfloor due to settling issues after 30 years. Brian and his crew were selected after meeting with six other contractors. They were the ones who came in closest to our budget. We needed a general contractor who could remodel the bathroom as well as fix the sagging subfloor. Brian started off replacing the half bath and scheduled for a two week remodel. They had the tear out completed by the mid morning on the first day. They finished two days early and on budget. We then moved upstairs where we ripped out our two full bathrooms. We took off for a week while they worked on the remodel. They had both bathrooms ripped out on a Saturday afternoon on the first day. They sent us updates and pictures throughout the time we were gone. They were able to install most of the guest bathroom in the week we were gone. By the time we returned, they had the new bath installed in order to use it. It took almost a few days for them to finish this bathroom after we returned. There was a small inconvenience when we were trying to seal off the bathrooms. Each time we use the bathroom we are astonished at the details that Brian and his crew created. After the guest bathroom was useable, the team proceeded to rip out the sagging old flooring and start the master bathroom renovations. This bathroom renovation had some of its own issues. We had to move the wall of the master bath out into the bedroom, where we added a pocket door, removed some of the old closet space. We went from a single lavatory to a his and hers. Brian was able to turn an old master bath which I had never used since I moved in two years prior into a place that I love to start and end my days. Brian's attention to detail was amazing. The floors were never going to be level, but Brian and his team were able to make them flat so that I could go back in and install the floors myself. He also had a brilliant idea to make two cabinets that would fit under the window, this gave us a nice place where we could sit and watch the deer in the front yard. We had Brian make some custom cabinets for our bedrooms. We wanted to take advantage of some of the lost space where the the roof forms the doghouses. Brian was able to ensure that the walls and roof was properly braced, and created some beautiful cabinetry that provides us a place to store books. Finally we asked Brian if he could give us recommendations for the stairwell. The stairwell had the original shag carpet on it with a very small rail. We had removed the shag carpet and found that the stairs were in good shape but did not match the bamboo flooring that we had installed. After talking to Brian about the prices for Bamboo Treads and installation, he told us that we could get some hardwood treads and match up the stain in order to make them look similar. He did a great job of matching up the looks and loved the work he completed. His attention to the small details like the stair end caps really set the stairwell apart now. The rail is now up to code in terms of height and ensuring that small kids can not get stuck between the rails. If we saw something that needed to be touched up, we didn't like or just didn't work, we worked together to come up with a solution. Most of the time, he would see it himself, explain the issues and remedy it. The few times that we actually had an issue, Brian addressed that issue. Brian was upfront about repairs, costs and solutions. If we saw something (say a chipped mosiac tile, he would replace it. The major issue for Brian (which is a good issue to have) is that Brian is normally booked up for a few months with other jobs so scheduling can be an issue. If you know that you are going to do some work, understand that this is a process. Unless you have major issues like a roof leak, you fell through the floor or the ceiling collapsed, major renovations don't just happen. Call him up, get an estimate but allow him to suggest things that you may not have thought about. If you consider that this is a process, renovations become much easier. He can help guide you with many of the renovations by scheduling meetings with local manufactures, recommending grout and paint colors, suggesting granite for the area based off of colors to be used. I am not going to say that everything was rosey all the time, but the key was that we communicated with each other and anytime anything major arose, Brian listened and we sought solutions to the problems. A case in point was a local plumbing subcontractor that was used for this job. He overcharged for the work and wasn't always working when on the job. Brian called him out by saying that he was not being paid to sit around and talk. Brian at the end of the day, if he had to use a sub or recommend someone else to work on a job, was great about ensuring that our needs were met and that we were satisfied. I would recommend Brian's Installations for your remodeling and repair needs.

He never showed up or called to reschedule.

Brian Installations customer service was very poor. We had called him for an estimate and he did show up. I told what our TOTAL budget was. He asked that I purchase the tile and stone from Tile Center. I agreed. We went to Tile Center and told them to send the price of the tile and stone to Brian. I received an estimate that was at the budget ONLY for labor. He knew he was supposed to put the total estimate together. He gave me a quote that would have been $3,000.00 over budget. He was a little sneaky by just giving us a quote that met our budget, but forgot to add materials. I contacted him and he said he would resolve this and told me I should not get mad at him. I was not mad then and was very polite to him. My wife and I have called him for an with adjusted materials. We have called him three times and he keeps apologizing and making excuses for not doing what he promised. I was concerned on buying the material because I was concerned he was a no show. Surprise a "No Show". The other irony, he told me he raced cars. He referred me to a transmission shop owner for performance work. This transmission shop (Mr. Transmission) kept forgetting to give me a quote for a rebuild. I called two or three times. Seems to be a pattern with Brian Installation and his business friend. If you are shopping for someone who will not listen to you on budget and tell you that all the work can be done within budget (materials and all), slimy in how he sends you the quote and is a "No Show", then Brian Installations is for you. The sad thing was is we were very polite to him even when we called three times to get an adjusted quote. Caution: Watch his quotes and prepare for a "No Show"!

Very well. He used better parts than was orginly in the house..

He's fabulous and great. He did it with a lot of time and effort on his part, took a lot of research on his part to come up with it and get the appropriate parts from the manufacturers and it was quite an ordeal. He probably saved us $15,000 in window replacement for a job that he only charged us $2,000 for him to repair the windows instead of replacing and it's not his specialty, his specialty is cabinetry, kitchen and woodworking and he just did it and was very helpful all the way through and was very pleasant to work with. He's in our cellphone, we'll call him if we have more jobs.

Still have all the text messages between Brian and myself. Called Brian on 5/28 to repair a broken door knob and/or replace back door. He initially told me that he was backed up 6-8 weeks, but with this being a small job, it was possible he could get away from one of his larger jobs to take care of it. Gave him my roommates number on 5/29 so they could schedule the day/time for the estimate (roommate is usually home evenings and I'm working) . On 5/30 Brian says he'll contact my roommate, but schedules didn't line up for that week/weekend. I contacted Brian again on 6/3 and gave him my 2 scheduled off days that week. Brian said he would give me a call the evening of 6/3 to schedule the estimate for one of my off days. He never contacted me. I contacted him on 6/4, he said he would be here 6/5 after 3pm for the estimate. He still didn't show. On 6/6 I get a message that the rain had him really backed up and he promised to get out here. I haven't heard anything from him since 6/6. When he didn't show up on 6/5, I contacted another contractor (from AngiesList) who came out that evening and fixed the door knob and working on replacing the door/door jam.

The price for that alone was high so he proceeded to estimate putting down new hardwood throughout the great room and refinishing the existing hardwood. We were not ready to move forward with that since we would have to leave the house for 6 days while the work was being down. We may reconsider in the future.

I have an insurance company waiting to hear how this project/repair comes out and I can tell them anything yet. As mentioned above...I wouldn't call him ...don't bother, he'll probably not show anyway.

From start to fininsh the job was handled with my end result in mind. Brian and I went over each room and each skylight placement to make sure it was what I had envisioned. Brian texted each morning with estimated time of arrival each day and even worked some weekends to get the job completed in a timely manner. Because he was doing all the bathrooms in the house, he completed one with a shower before tearing out the other bathroom. My comfort was at the top of his list while he was working in this house. I would hire Brian for any work on this house that needes to be done. He does not work FOR you.he works WITH you to make sure the end result is exactly what you wanted and are happy with the outcome. When I redo the kitchen, this company will be the one I call.

Never showed up for appointment.

, Overall it was a good experience. When they discovered a leak in the full bath, he called right away, described what they found, gave me an estimate of how much it would be to fix, and waited for my OK to continue. When they began to paint, he called and let me know that the color I picked out wasn't exactly the same after it was on the wall, so we changed the color. Since I don't live in the same state that the remodel was being done in, it was very important to keep the lines of communication open, which was easily done via phone calls and email. I am very satisfied with Brian's Installations LLC and will contact him again in the future. The finished product looks fantastic!! He has my highest recommendation.

I called Brian's Installation regarding a small job installing a ceramic tile floor in my bathroom. I told Brian over the phone that it was approximately 40 to 50 sq ft of floor I needed tiled. He agreed to come out and give an estimate. He came out looked over the bathroom and said he needed to go price some things and that he would email me the next day with an estimate. I waited several days - no email, no call. I finally moved on to someone else. Brian's business card says "no job too small" - well, apparently there was.

It went wonderful! It's a family operation, and they are very kind. I enjoyed having them here during the project, and I will have him back to do further work on my house. I highly recommend him.

They are doing an excellent job. I am very happy with them. They are professional and punctual.

Hard to get a hold of by phone or get updates.

I learned that at the beginning of the job that the schedule should be agreed upon.He took longer than I would have liked. A couple of the hold-ups were not his fault. He worked a couple weekends to catch up which I appreciated.