Service First Pros, LLC

Prompt and professional. Showed me everything that was an issue. Repair was same-day. Very happy with the experience

Annual maintenance

Fraudulent practices! Two times! I purchased an A/C unit from them approx 5 years ago. Within first year they told me they were no longer providing service for our area. One year ago they practically begged me to allow them to provide service again. I purchased a service warranty that prepaid for certain service checkups etc. They scheduled our first prepaid service for Monday of this week. They sent me a text Monday morning to cancel. When I called back today to reschedule my prepaid service, they told me again they no longer provide service in my area. How infuriating and unprofessional! They took my monin advance and now deny service. Might have to take this further. This is unacceptable.

yes they got it right

The Pro did an excellent job servicing my equipment.

I had the pleasure of working with Byron Davis from Service 1st Pros Heating & Air Conditioning. He took the time to thoroughly understand my needs and provided me with a wide range of options to choose from. Byron was incredibly knowledgeable and easy to talk to, which made the whole process much more enjoyable. I highly recommend him for any HVAC needs you may have.

We couldn't recommend Service 1st Pros anymore if we tried. We've never dealt with a company that was this top notch when it came to professionalism. We had been having an issue with our heat, called at 8am, Byron was at our house by 10:30 to diagnose our issue. After realizing that we needed a new furnace he was able to have two technicians, Jerry and Matt, dispatched to our house. They arrived and completed what we were told to be a 6 hour job in exactly 1.5 hours. If that doesn't speak volumes to the level of service you can expect from Service 1st, then I don't know what will. Thank you again to Byron, Matt and Jerry for getting our house warm again! Also, should be mentioned that this was day before Thanksgiving...and they were open AND able to take care of us! Thank you again Service 1st for being the bench mark for all other HVAC companies out there!!!

Words are not enough to describe this company!!! They truly embody the American spirit: Pride in work, respect, knowledgeable, quality product!!! I am so glad we moved back into their service area!! We had forgotten what it was like to have a company and their employees to go above "just doing their job". If you are the lucky few who live in their service area, ask for Mr. B. Davis!! He was polite, professional, proactive!! Got to give a shout out to the workhorses of the company...the techs (John and his trio of men) who came out and replaced our unit....you gentlemen are nothing but polite, professional, and purposeful in getting the job done! You guys do not mess around!! We, cannot recommened this company enough. Had them in Clarke County and now in Stephens....Amazing Yall!!!

Excellent pricing and quality service!

I was at work the day they installed 2 units however my husband was home. There were no issues, clean and professional.

Isaiah is very dependable with the servicing for our heat pump system. We appreciate his professionalism.

Nick was very professional and knowledgeable!

very pleased

Excellent service!

N/A

Isaiah came out and did the inspection in a very professional manner describing all the parts and problems. A job that was supposed to take two days was done very professionally in four and a half hours. The other gentleman showed up within an hour and completed the work. Iâ m very pleased with my system and the cleanup. Thanks to all the men who acted very professional while on my property thatâ s important to me.

I have used Service 1st Pros for several years and they have consistently provided me the best possible service.

Quick reply over holiday weekend, very thourough

Marcus did an amazing job unclogging the drain leading from my AC unit and took his time making sure everything was working properly before he left my home!

Service 1st Pros installed a brand-new AC in our home in June 2023. Less than a year later, on the Friday before Memorial Day 2024, it broke, and now, after months of giving us the run-around, they want to charge us $5000 on top of the $13000 we already paid them for a unit that is still under warranty. Why? Because they installed it incorrectly and want us to pay for their mistake. This debacle began in May, when we spent more than two weeks without central air in our house while the central office sent technician after technician out to fix it. They eventually got the air running back in parts of our house, but air still wasnâ t flowing properly in our kitchen and dining room, even when the unit was turned up high. Through July and August, the central office continued to give us the run around, sending out technicians to examine the unit, but only after my fiance called them several times. Eventually, they determined that the initial unit â which they installed â had been installed incorrectly. To fix the problem they caused, Service First Pros quoted us $5000, on top of the $13000 we already paid them to install the unit in the first place. The unit and labor is supposed to be under warranty. On top of this, my fiance had asked to speak to a manager or supervisor about our continuing issues, but the office keeps getting the admin assistants or a technician to call us. Their managers are cowards who donâ t want to speak to or deal with customers. I am thankful for the technicians, who have been courteous and understanding about the problems. But the management is horrible. I wish weâ d never used Service First Pros.

Service First sent technician Nick to our home to diagnose (and ultimately the repair) of our air conditioning unit. Nick was prompt, courteous, and extremely thorough in walking us through the problem. He also took his time explaining the suggested solution(s) to us, as well as helped give us some additional insight on how to help keep our unit working at its best. Thank you!

Excellent customer service and genuine caring on everyone's part!