Service First Pros, LLC

Service First sent technician Nick to our home to diagnose (and ultimately the repair) of our air conditioning unit. Nick was prompt, courteous, and extremely thorough in walking us through the problem. He also took his time explaining the suggested solution(s) to us, as well as helped give us some additional insight on how to help keep our unit working at its best. Thank you!

Excellent customer service and genuine caring on everyone's part!

Isaiah and Bryan were professional and friendly. It was easy to get a same day appt. I received confirmation of appt with picture. They call 30 minutes before arrival as promised. They wore shoe covers which was appreciated. They discovered what my previous servicer didnâ t. Lesson learned. I will only use Service 1st Pro going forward. They took time to explain the issue, how to avoid going forward, repair options with descriptions and prices, as well as methods of payment. And they were willing to schedule to start repairs on the same day. I HIGHLY recommend Service 1st Pro.

I babysit my grand babies so it needed to be fixed asap, he give me 2 options- repair what was wrong for about $16,000 bucks or a new system for about $20,000 we I picked the $20,000 (it included duct cleaning & twice a yr maintenance) well they used some of our old units stuff so it wasnâ t even a whole new system. They are supposed to be a â Christianâ company, the guys (the first guy & the ones that installed it) were extremely nice but Iâ m disappointed that 20 grand wasnâ t a whole new system. Yes they financed but if you pay like they want you to the 20 turns into 40 something. They also get a bonus or something with a good review so they ask you to do that. I donâ t do reviews unless Iâ m really impressed or really disappointed, so that is why google reviews are good.

Excellent service

This was for a consultation as to the condition of a current heating and cooling system. It was thorough and seemed to check all parts of the two systems. I felt much more informed and confident with this information.

This was for a consultation as to the condition of a current heating and cooling system. It was thorough and seemed to check all parts of the two systems. I felt much more informed and confident with this information.

Still having trouble with other AC units.

If you want an issue fixed the first time, Service 1st Pros may not be the right fit for you. If you know me, you know I don't leave negative reviews if at all possible. However, in this situation, I am very upset at Service 1st Pros. I came into my basement 3 days ago to find water coming from my air conditioning unit. My carpet was wet, so I had to begin the grueling process of drying the carpet. I called Service 1st Pros to come look into the issue. A tech came and said I needed a new condensate pump because that was the issue. He had to send another tech to install the condensate pump. The second tech came late that evening and installed the condensate pump. I was happy that the issue was fixed...except it wasn't. The next day, I came into the basement, only to find the same situation as the day before - more water coming from the AC unit. I called Service 1st Pros again and I was told someone could come back on Monday. Service 1st Pros sent the same tech on Monday who installed the condensate pump (which wasn't the problem and also not inexpensive). The tech checked everything but said he couldn't figure out where the water was coming from. After making a minor adjustment (clearing a bit of rust from a pipe), he said I should be good to go, as far as the water is concerned. Less than 2 hours later, what do I find at my AC unit? More WATER!!! Service 1st Pros has been to my house 3 times and has not fixed the issue. I am VERY disappointed and tired of having to deal with water on my floors. If you want an issue fixed the first time, Service 1st Pros may not be the right fit for you.

Diagnosed and fixed the problem perfectly.

Zach was very professional and took time to explain while responding to my questions

I am so impressed by their service and the way they explain the problem and its solution. I give full marks to Matt (Technician) and Eli (Assistant).

We started using Service First Pros to do our heating and cooling maintenance. They did a wonderful job and when it was time to replace our systems, they came in with a fair price and quick and amazing service. I would recommend them to anyone.

Great service and they explained everything and take pictures and videos and very friendly staff and on time

Very knowledgeable people, who I use exclusively. Installed a new furnace and A/C system and maintains my system. Donà  à  à  à ¢à  à  à  à  à  à  à  à  t try to upsell me and cost is Very Reasonableà  à  à  à °à  à  à  à  à  à  à  à  à  à  à  à Â

Colin was very knowledgeable and explained every single question of mine. He was very friendly and professional and work with me to give the best options and price. Never was upset or irritated, I would give him a 5 star. Shogy Easow

John and Homer were great to have doing the work efficiently.

Their professionalism and energy instilled a Confidence in me. So I didnâ t have to worry about the details . I highly recommend this company

Marcus was awesome. He was patient and took the time to explain everything

Karl and Justin were very professional,, respectful and understanding beore and after unexpected situation concerning my repair. Karl went above and beyond to assist me with the best possible solution. I appreciate the work and customersevice thatbwas displayed today may thsy keep up the great work and most important customer service. Thank you

From the very beginning at the phone call and customer service to the technicians that came out to service our HVAC system and discussing all options. They were fantastic going over everything including details pictures of parts needing to be replaced. The reason why and cost. In the long run I made the decision to replace an out dated and the company that made it is out of business as well. To a new more energy efficient system that is the right size for dwelling. Technicians we respectfully and knowledgeable on old system and explain all the differences in both. Highly recommend Service 1st Pro Heating and Air. Techs Bryon and Brian were professional is every way

Very professional, great technicians, very knowledgeable and super to work with.

Zachary Goodman texted asking if he could arrive early and we agreed. He was polite, thorough and professional. He listened to our concerns and observations to make a careful diagnosis. He installed a new smart thermostat and made sure it worked correctly. Thank you for coming out so quickly!

I was very pleased with how I was treated from the initial inspection and the removal/installation of new system. Zach, Karl, Homer, John and James were great! They were very respectful of my property and took the time and effort to clean up area after job was completed and answer any questions I had! Would highly recommend this company!

Chuck was very professional and knowledgeable