Service First Pros, LLC

Called Service 1st Pro for service. Called on Sunday late afternoon toward the end of May. Knowing this is the busy season for HVAC work I was expecting to get an appointment for sometime the following week. They told me that a tech could be out same day with no overtime charge. I am a retired elevator mechanic and will troubleshoot everything around the house before bringing in a contractor. My ac unit was running but not blowing cold. I had checked the condenser unit as well as the air handler blower as well as the thermostat. I suspect ed the problem was a freon leak most probably in th he evaporator coils. The unit is 23 years old and uses R22 refrigerant. I explained all this to Josh when he arrived. He tested the system and determined that it was low on freon by about 3 pounds. Josh explained my options giving the pros and cons of each. No pressure to up sell. I decided to kick the inevitable new unit can down the road. Had Josh add freon and a leak sealant. When this 23 year old unit has lived its life with me nursing it along, I will give Service First Pros the work. In the mean time I'll be calling them when there is problems outside of my wheelhouse. Josh and Service First Pros definitely get my recommendation.

NA

Professional

These guys are good to have keep your system in tune. Donâ t neglect your AC or you will regret it.

Service Rep was professional and knowledgeable.

I had a technician out to the house because the a/c unit went out. The gentleman looked over my unit. Stated the compressor was bad and since I had an older unit (about 16 years old). They suggested I replace my entire unit for the cost of approximately $7900. After the technician left I started the problem and found out that my capacitor was bad - $11 part from Amazon. I replaced that myself and my unit works just fine now. On top of the insult of trying to have me buy a new unit they also charged me $99 for coming out to try and sell me something, I did not even need (at least at this moment- I recognize I will in the future). Be careful of these guys. Make sure you find someone honest and trustworthy.

I have worked with this company since their beginning 5 or 6 years ago. They have always provided excellent service with honest advice and fair pricing. The service has always been spot on without any up selling. I am now having them install a complete new upgraded system and will have them service it with their spring and fall annual service to keep in top running condition. This company is legit. They will be my go to service provider without any doubt. I prefer to support the smaller local family owned business over larger corporate types because of the personal service. Speaking with Josh the owner is just a phone call away. They are the real deal. Thanks for your services.

My experience with service first pro was excellent. My service tech offered great customer service he was really knowledgeable about everything and offered us all the options and didn't try to oversell us on anything and that was a wonderful experience, every other company that came out to service our A/C unit tried to sell us more than what we needed. I would recommend service first pro to anyone and I will be using them again.

Very professional

Deen Davis, their tech rep was a first class gentleman. His work was thorough and professional. This company treats its customers honestly. There is never an attempt to oversell. I recommend them without qualifications. They are definetly the best in their field.

Very pleased with the work they did

The tech was friendly, on time and very knowledgeable . He fixed the problem and cleaned my AC coils. I am very satisfied with all services provided by this company and highly recommend them for your heating and air needs.

This company is truly super. Everyone one of their technicians are knowledgeable. I recommend them to anyone. We are very happy with our unit and the services they provide.

Service 1st Pro is the top of the line. Customer service in the greatest. They arrive on time. Do a fantastic job and the price is fair. I have been using them since 2018 and I am well pleased

Service First sent a man out promptly to inspect and service our 3 furnaces, which had been somewhat neglected. He took many pictures of gauge readings, etc., and made helpful recommendations of what HAD to be done, and what COULD be done. Then he did the requested work immediately in the same afternoon. He seemed very knowledgeable and honest, and we entered into a service agreement. It wasn’t cheap, but we are happy to protect such a major item in our home.

My technician, Daniel, always does an amazing job and goes above and beyond to make sure that I am educated on the use and care for my system. He is always professional, personable and trustworthy, and is one of the main reasons I set up an annual service contract with this company. I would recommend them highly.

Quick and efficient

The entire team is professional and POLITE! They are open and forthcoming about what will work, what won't. They are more expensive than other companies, but the work was done EARLY, well and the peace of mind is worth the extra money. You will not be disappointed. This company was a referral from a friend, and I will refer them to other friends.

Technician was prompt, friendly and thorough with our annual servicing! We look forward to seeing him again!

I am very satisfied with the service and the product. They provided me with details to help me in the future regarding the heating of my home. These are excellent technicians. who care for the customer, and a very good company.

Fine.

He was very helpful. very nice and the price was very reasonable. He explain on all what he was doing and made sure we were satisfied before leaving. So thank you home advisor. THANK YOU

Wonderful company, personal service, honest, hard working. Always give you all the details and options.

Very knowledgeable and understanding.

This company is stellar. Great technicians and excellent customer service. They found an issue I had that 3 previous companyâ s could not and they fixed it. I would recommend this business to everyone I know.