United Parcel Service of America Inc

Description of Work: If we have to ship a box we go to UPS.

Description of Work: I used UPS to send some packages to Thailand as well as other places around the world.

Description of Work: My package arrived and I received a note on my door. I was not given a waiting window for when it might expect it. I spent three hours with their service, was hung up on by several representatives, and had two long hold-times. They kept passing me from person to person. I was waiting on some very personal, valuable things from my sister in Portland. I paid my sister who sent and insured the package. When I went to pick up the package, it was in a box that was sloppily put together, the roller was on the outside of the box, and when I opened the box, there was no packing popcorn and it was half empty. My sister described the box to me and it was different than the box I received. She had used packing popcorn and had wrapped each item individually, so it was obviously opened during the process.

Description of Work: I was promised a call back by a UPS supervisor by two UPS employees on 5/29/2010.I never received one.UPS sent me to a store in Troy that was closed at 1 pm after telling me over the phone the store hours were open until 3 pm.It is UPS responsibility to provide customers with accurate current information about UPS stores. UPS should be responsible to call their stories to verify their hours NOT the customer. I am holding UPS responsible for wasting my time and for the $16 round trip taxi fare.UPS employees Vicky ID # 2620 from the Virginia call center can verify my account and admitted that UPS made an error by sending me the wrong store hours. I have my cab receipt if UPS wants a copy of it