They did a good job on the installation but have been very difficult ever since. Services in 2011 went ok although frequently cigarette butts left on premise and sometimes difficult to tell if all services performed. Skimmers sometimes left full. 2012 we asked several times for estimates to replace a heater and never heard from them. They closed the pool last year. This year they did not call to open so we made other arrangements with thrasher. Thrasher indicated that the pool had not been closed properly and that the pipes had not been winterized. I'm glad we have switched.
Description of Work: Tuxedo refurbished our old pool in 2011 as part of an overall backyard landscaping job. This required moving existing pool equipment, reconfiguring the pool, adding stairs, new decking, new water lines. We hired them to provide pool services in 2011 and 2012.
Rating Category
Rating out of 5
quality
2.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Kenneth J. P.
05/2010
4.0
pool cleaners
+ -1 more
See above
Description of Work: Weekly pool cleaning. Dependable. Always same day and about the same time. Techs are friendly and accommodative and point out matters which need/will need attention. Sometimes in summer seemed to be short-handed with only one tech. Frequently two techs get it done quickly and thoroughly. Did not use the other firm mentioned.
Rating Category
Rating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$65
lydia S.
07/2008
5.0
pool cleaners
+ -1 more
Just purchased home with pool, called tuxedo they came out promptly with no delay.
Description of Work: Serviced pool completely (clean, chemicals etc.).
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$250
MARGARET T.
10/2006
5.0
pool cleaners
+ -1 more
Very good!
Description of Work: He does my pool in the summer and winterizes it for winter!
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$400
KIM J.
12/2005
4.0
pool cleaners
+ -1 more
Tuxedo provides very consistent service. They are responsive to calls when filter system has problems or the pool needs extra cleaning or extra chemicals need to be put in.
Description of Work: Weekly maintenance for one month; chemicals including chlorine, algaecide and diatomaceous earth.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$265
CHAROLETTE G.
12/2002
3.0
pool cleaners
+ -1 more
ALWAYS CHECKED ON PROBLEMS OR QUESTIONS REGARDING MAINTENANCE
Description of Work: COME OUT ONCE A WEEK TO CLEAN POOL, ADD CHEMICALS, CLEAN OFF DECK
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Service Categories
Pool and Spa Service
FAQ
Tuxedo Pool Service Inc is currently rated 3.8 overall out of 5.
No, Tuxedo Pool Service Inc does not offer free project estimates.
No, Tuxedo Pool Service Inc does not offer eco-friendly accreditations.
No, Tuxedo Pool Service Inc does not offer a senior discount.
No, Tuxedo Pool Service Inc does not offer emergency services.
No, Tuxedo Pool Service Inc does not offer warranties.