TLC cleaning Services

The owner did not respond to my email or phone calls, then called saying she had a cancellation and could come in a couple of hours. My whole house cleaning I'd bought on Half price depot was good for two people cleaning up to 2 and a half hours. My house could use many hours of clean up so I was excited! I was surprised when after an hour and a half, Chloe called me downstairs to say they were finished. The floor was too wet too walk on, and Ashley was already in the car with the motor running. I said it looked good, but after they left, I realized they hadn't vacuumed the downstairs, they hadn't made the bed upstairs, they hadn't even straightened the cushions on the sofas. They were just ready to go. I had tipped them $5 each because the web site had "strongly advised tipping". I felt totally ripped off. Calls to the owner were unanswered. It wasn't worth the cost of the Coupon.

very unprofessional

I bought a deal worth 2 cleanings a while back and though it was hard to schedule they came and did a decent job. After those two cleanings they asked me to extended the service by purchasing a special through them directly so even though I am a single mother with not much extra spending room I decided to purchase the special via paypal at $150 including 4 cleanings. They were very persistant about getting me to opt in on the deal and pay. The first of those 4 cleanings they showed up and I had my brother be at the house just to make sure all went well. He said they did an ok job but didnt stay long. The 2nd of the 4 cleanings they didnt show up for the service and put me in a bind as my son's first birthday was the next day and was depending on them to be there. They didnt call or anything they just didnt show up. When I emailed the owner she apologized and rescheduled and they came and cleaned. I have 2 cleanings remaining. I had an appt set for Jan 17th and even paid for my dog to be boarded and no one came and I tried contacting them the day before to confirm they were coming but no one responded. And I have tried emailing several times since then but no one will get back to me. Basically they took my money but never fulfilled the service.

The cleaning (I had 2) itself was just ok. Lots of missed areas, but for the price I paid (did a Internet coupon type thing), I felt I couldn't expect too much. The worst part was the lack of responsiveness from the owner. Email and phone calls would not be returned when trying to schedule a cleaning. Horribly unprofessional. Would not recommend this service because of the terrible customer service.