THE HEARTH AND PATIO SHOP

Charlie was responsive by email. The price was competitive, and the process was seamless. $250 for the doors (pre-tax) and $125 for installation.

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I was very impressed with the entire process. I went to the store with a vague idea of what I wanted - gas logs and glass door for my fireplace. While in the store I was shown a variety of options covering multiple price points. After narrowing down the options, I set up an appointment for a home consultation. The home visit was helpful and made it much easier to pick out my doors and logs. Installation went very easily and was handled by a third party but was very professional and quick. I had this service installed in the fall and loved using my fireplace all winter long. I would highly recommend this company because they are helpful, deliver a quality product and because they specialize in fireplaces , they know their stuff.

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The owner, Charlie, took a great amount of time to explain to me what was wrong with my gas fire place logs and how to resolve it. He was very patient with all of my questions and took all the time necessary for me to understand how to fix it. He truly exhibits customer service that you do not see anymore.

Purchasing gas logs is a process involving detailed measurements to determine if a shield is needed between the logs and the mantel and to make sure appropriate size logs are purchased. Folks at Hearth & Patio are experts. In my house, a new gas line had to be run due to the age of the old line, which had been unused for many years. Logs operate on a remote control and batteries, so they are not dependent on electricity, and they are ventless logs for greater heat. I think it is wise when purchasing logs for the first time to go to a place like Hearth & Patio that can advise you rather than trying to by logs in a box at the big retailers. I couldn't be happier with my logs and am glad I didn't try to save a few bucks and do it without advice.

Huge selection of fireplace designs backed by very professional service. These guys are great.

It went very well, the fireplace contractor completed the entire installation in two days, including fireplace insert, stone and mantle. The front end of the process was slow due to winter weather, rainy conditions, but in the spring the process began. I did have to inquire initially about when the process would begin. I was then contacted by Hearth and Patio and a preview date was setup. The installation contractor did the preview and assisted me with the selection of the best radiant heat fireplace insert. The owner of Hearth and Patio shipped me samples of the stone options and a booklet of mantles, so that I wouldn't have to travel from Fayetteville to Tucker. That was very considerate of him. We communicated by email and phone to make some of the remaining decisions about stone type, mantle height, specific fireplace options, etc. The construction phase went well and the installer was very considerate with the date selection for installation, he considered my schedule as well. I am very pleased with the finished product and the installer indicated I could call anytime with any questions or concerns. Very good experience overall, once the whole process got started.

Charlie of the Hearth and Patio Shop came to the site to measure for the doors and met with the tile contractors to assure a coordinated project. Doors are first rate and were provided on schedule. All aspects of this project were bhandled in a professional manner. We are completely satisfied with the results.

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