Solar Sale USA

Equipment works. But everything else is trash. Sales guy said the 2nd battery was $6500. That's better than the first quote I received. PLUS, their financing was better. Somehow though, that second battery was never secured. Once I was approved it should have been. The sales guy, michael, acted like he would lose his job if I canceled. I had no desire to cancel. I just wanted the second battery that I was promised. That is the WHOLE reason I purchased from US Solar Sales. Anne, the operations managers, came along and said well hey he didn't do it right but I'll honor it for $7,000. That was early February. Mid-march when the money was in hand, all of suddenly the only battery available is larger, upgraded 15kwh unit for 16,500. Add $1800 for a new inverter. WHAT?? That doesn't match what I was told. You can never ask a question on Monday and get a straight answer or response in 2-3 business days. It's always 3 to 5 weeks. So the operations manager said she would get with the CFO to see HOW to make this right. He has never responded and I've asked for follow-ups multiple times. Regrettably, I gave them a referral. Do not do business with this company. Until this review is updated, it is true and accurate. I am looking at other avenues that will cost WAY more money than sucking up your company dropped the ball to get what I was promised. Yes, the agreement is in writing. The company just chooses, for whatever reason, to stay unorganized and unprofessional. Case in point: 12/19/22 I got a random text from Ted that my supplies were here. I immediately asked about the second battery, BUT there was no status update along the way. We started this in October... Installed in January. Update: 6/27/23 I just spoke with Anne. She had been out. The missing piece in all of this is that the sales rep LIED to say I didnt want that second battery. I knew there was a disconnect somewhere, but I didnt know. Now, he stands to lose commission. Not my problem. When asked about the situation, which is probably why the Sales Director wanted to speak with me, he said i didnt say that. ALWAYS keep records and receipts. Still does not change the right hand doesnt know what the left hand is doing, but I upped to two-star. I will continually update. Update 4/23/24: still no response. Its amazing to me that the CEO has been notified, but has yet to reach out. Faye is the new Quality Assurance Manager, but somehow has no authority whatsoever. I've filed complaints with the BBB, Georgia Department of Consumer Affairs, AND TrustDale, one of the local consumer reporters. Here is the worst part. All i want to do is get the second, discounted battery they agreed to, which is the WHOLE REASON I purchased. I had to go down to one-star. MAYBE the owner, or whoever has real authority and is willing to honor the promise, will respond. Until then, I'm going to EVERY site I can to do a 1-star review. That is my only recourse, as I have priced a BRAND NEW SYSTEM to do what I cant get this specific installer to do. By the way, SolarSaleUSA lied by saying they no longer had my battery as its NO LONGER MADE!!! Just because something is no longer manufactured does not mean it is inaccessible. The company that did the review has the SAME LG BATTERY available that I currently have. Again, I just want someone from SSU to physically call me. We could have worked it out over a year ago as an advertising deal to ease the finanical hit to keep promises to a customer.

The service was corrected promptly..

Solar Sale USA arrived at my property late. To their credit, they did call and notify me. I could understand where a previous appointment could run longer than expected and I had taken the day off to accommodate the estimate, so I was able to wait. When the two salesman arrived I had many questions and they were very good at addressing each one. We spoke for about 30 minutes. We were off to a good start and I invited them inside. Unfortunately, as Solar Sale USA began to make their pitch for solar energy, I started to see signals that this was far more than an estimate. This was quickly turning into a "vacuum cleaner sales pitch". If you've ever sat through one, you know what I mean. According to the salesman, my system would cost me ONE HUNDRED THOUSAND DOLLARS!!!!! They make their own panels, to assure quality control. He wanted me to be sure to know these panels didn't come from China. Oh really? Of course, we never discussed the make/model number/ manufacturer of the panels. I could not "shop it" or justify his "facts". The 100k was simply a fact, and the salesman didn't want to dwell on the details, instead, he wanted to quickly move on to discussing all the money he could save me. "Thank you Mr. Salesman", yes, lets move on. If I agreed to a $100k price, I wasn't buying even a 100% system. The $100k would have only purchased a 55% system. Just enough energy to keep my house out of the power company's dreaded billing red zone. This is where Mr. Consumer pays the highest price for energy during peak periods of the year. The solar power would supplement my power usage and my rate would never climb beyond a utility company's economy usage. My utility company is Georgia Power. Of course, I could save money if the company didn't need to spend "advertising dollars". How could I influence lowering SSUSA's advertising costs? My telling 5 of my friends of course. I would receive a % off if I agreed to this. Of course, if I didn't agree, the savings could not be applied, and the company would be forced into buying expensive tv commercials. yeah.... right. Unfortunately, I forced the company to buy tv ads... so in my particular case, my total bill couldn't be reduced. The other AAAAAMmmmaaaazzing thing about SSUSA? They could not develop a form to have a salesman use when chatting with the customer. That poor salesman had to scratch indecipherable figures and math ON THE BACK OF A NAPKIN!!!!! It's so hard getting people to spend a lot of money these days, but to make this poor salesman have to persuade customers with little else than tablet paper and spit, is unfair to him. The poor man is starving. Please, get him a form to fill out. It will probably pay for itself on the first sale. Afterwards, (4 hours later), when I wasn't persuaded into spending my entire life's savings, the salesman picked up e-v-e-r-y scrap of paper.... AND LEFT!!!!! I didn't have so much as a fluffy brochure to show my wife. I couldn't tell her what I was buying, how much I was saving, the power it was going to generate, nor the month and year the whole combobulation was going to pay itself off. Some industry leaders call this a "cluster f", a technical term for getting ripped off and not having a shred of evidence to prove it. THANK GOODNESS I wasn't the horses a** to write this man a check. If I had, I would have seen a truckload of gypsies at my doorstep the next day asking me if I wanted my driveway repaved. Is NOW the best time to buy solar? Maybe not. Prices are dropping, manufacturers are going out of business around the world. China's largest solar company just declared bankrupcy, even with government crutches and dumping product below cost. The USA and Europe are too expensive, and all manufacturing is either moth-balled, or will be out of business within the coming year. According to Solar Sale USA, the credits and discounts available through the government, (until 2016), and utilities are something you have to apply for... and needs the help of a CPA familiar with the paperwork. I was never crystal clear on what I was buying, what it was priced at, how much energy it was going to produce and what time it would take to recoup my investment. (by some estimates, recoup is as long as 25 years.) You really need to be very knowledgable before you ask a solar company to estimate. You should already be familiar with kilowatts, solar panel prices, and systems... or you may feel buried in jargon and sliding numbers.