SEWELL APPLIANCE SALES & SVC INC

Did not purchase my appliances from them, but since renovating our house in 2003 have had multiple issues with high end microwave, washer/dryer, and refrigerator. Sewell has been servicing these items for approximately 3-5 years. Sewell was always prompt with scheduling and repair. Had to order parts in the past, the serviceman was always in constant contact with me, arriving to repair the item in question immediately. Excellent service, every single time.

I enjoyed the level of service Sewell provided. They also have the high end appliances that are not available at Home Depot. I ended up with a Bosch and could not be happier.

If you go to the Sewell appliance website it talks about what great service they provide. What service? Before you go there I recommend you study their website. It does say that they do not service MANY of the products they sell. Because I had been without a freezer for 2 months and a refrigerator for 2 weeks, I spent last night fixing the refrigerator myself. The fan housing was damaged..in shipping, I guess. I hired R&R Installation to put the Microwave and Dishwasher in...they came the very next day. They re-aligned the frige as the doors were out of alignment, installed the Microwave (it is dented but I'll give up on that battle with Sewell and live with the dent), and installed the Dishwasher. I do not think it is the customer's job to update the subs on the job..it is Sewell's job. If they don't want the job, then don't recommend a sub to me. Tell the customer at the point-of-sale that the customer is on their own. I have given up on Sewell and their recommended subs and I have hired a finish carpenter who works with Doug Kingsley of Paintworks as I know he is one of the best. I have purchased all of my major appliances with Sewell since I moved here in 1980. You'd think especially in this economy that they might scramble a little. Oh, by the way, I have a full-time job. My patients are getting a little fed up with my having to reschedule their appointments. But I call them and apologize and they have been very kind about it.

The dishwasher backed up full of water. I could not get it to drain. The clothes dryer had been giving trouble for some time but I was reluctant to call until it had completely failed. Since the technician was coming for the dishwasher, I asked him to look at the dryer, which he did, and then he gave an estimate for how much parts and labor would be when he returned. He was uncertain as to how long it would take for him to receive parts, but this was not an issue for me since I have a second clothes dryer in my basement. The technician showed up promptly for each of his two visits, did his work, was friendly and answered all questions to my satisfaction. I paid him upon completion each time and he departed after cleaning up any mess that was made.

We have been very pleased with the service that we have received from them. They have been very responsive and follow up on any problems or questions we have had. The price was a little expensive, but I would not go anywhere else.

They were very fast at responding to my call. They acted very promptly, to get things going and were very good. I felt that they were very friendly, and that they explained what was wrong with my dishwasher very well.

Sewell gave me a good quote on appliances, they answered my questions and the sales people were really nice and educated. The best part of all was they did not charge anything for the consultation visit. Based on all of this, I am definitely thinking about having them do a job for me.

They are good and I would recommend them to anyone. Their prices are great and they are extremely knowledgeable. The workers were able to show me exactly what had to be done and they were done in a short amount of time. They are great.

He left the originals in case my husband wanted to examine them, which was a waste as my husband doesn't know a screw from a nail. But I thought it showed concern. The bill was in line with my expectations and certainly less than a new refrigerator, which was my husband's vote.

They came out the same day as I called. They advised us that it could cost almost as much to replace the motor as it would be to buy a new refrigerator. We asked them if they had any used refrigerators and they did have a Kenmore that was only about 7 years old. We did save a lot of money for now with the used fridge. It was nice not to have him push a new one on us since we were short on funds. We are happy to have found Sewell Appliance Sales.

The tech showed up right on time, he was professional and fast and the price was very reasonable. It was very good experience.

They came out immediately and they did a pretty good job. We did not know this when we first called them, but they only do work on equipment that they sold. Luckily, they had sold the equipment to the previous owner, so they were willing to fix it. It took awhile for them to get the parts in because we have an older model refrigerator. I had a little problem communicating with them upfront, but other than that they were a great company to work with. I do not feel like I can rate the price because I do not have anything to compare it to.

Had to wait three weeks for parts. And then I had to remind repair man that he had already charged me $128 for the first visit. He reduced the final bill and apologized after I showed him the receipt. He did a good job, and worked out a problem with one of the hoses in a creative way. I thought they were a little expensive, though.

Repairman showed up as scheduled, did a test, and told me the problem was a bad circuit breaker, not the dryer. I later installed a new circuit breaker I bought at Lowe's, and the dryer has worked fine since then. So the repairman was correct. However, I found him rather brusque, and it was difficult to have a discussion with him so I could accurately understand the no-power situation - his ''bedside manner'' could certainly use some improvement, even though his technical skills may be fine.

We are not rich. For someone to come out and not be able to repair the oven and still charge $138. This is unacceptable to me. I was prepared to pay for the service call which was $78.00 without a problem. The additional $60 was too much for no resolution. The discussion should have been free.

Was able to schedule in two working days. Repairman was knowledgeable and very professional. Came back in three days with ordered part and installed it in less than twenty minutes. Cleaned coils without being asked.

They showed up on time as scheduled. He did a nice job, completed the repairs, and charged a fair price. While at our home, we asked him about some small problems with our stove and dishwasher. He volunteered ways we could make those repairs ourselves and then told us exactly how to do them. This was important, especially with the stove because a previous repairman told us we needed to replace the unit.

I was very happy with the service I received and especially appreciated the extra time the repair person took to explain the various features of my kitchen appliances.

The technician was very knowledgeable and fixed the problems quickly.

Showed up at the beginning of the 3-hour time window given. Was persistent to fix the problem, but had to borrow some tools from me to complete the job. Shouldn't he already have these things in his truck? Ice maker door fell off after he left, but it was easy to put back on correctly. The main issue, though, is that the icemaker now works fine.

The repairman was on time, and worked quickly. The job was, however, a simple one and took him no real time to complete. For the work he did, I felt like it was a little pricey, but he did have to make a trip to our house.

Very honest. Showed up when they were supposed to, and also gave info on how to prevent problem in future. Gave advice on good maintenance as well. Excellent.

I WAS VERY PLEASED DEALING WITH SEWELL APPLIANCES. THEY HAD TROUBLE GETTING THE DISHWASHER THAT I HAD ORIGINALLY ORDERED FROM THE MANUFACTURER, BUT KEPT ME INFORMED ON A REGULAR BASIS, AND EVENTUALLY I PICKED OUT ANOTHER MODEL. ANDY, ONE OF THE OWNERS AND ALAN, THE INSTALLER, REALLY WENT THE EXTRA MILE--THEY'RE GREAT!

WHEN THE MAN CALLED TO TELL ME ABOUT THE DELAY, I EXPLAINED THAT I ASKED ABOUT 10 TIMES IF THE TIME LIMITATION WOULD BE A PROBLEM, SINCE I NEEDED THEM BEFORE I LEFT TOWN. I WAS ASSURED BY THE SALESPERSON, AND THE MANUFACTURERS REP WHO HAPPENED TO BE THERE, THAT THEY WOULD BE IN AND DELIVERED IN PLENTY OF TIME. THE MAN I SPOKE TO THEN REPLIED THAT HE WISHED HE HAD KNOWN SINCE HE NEVER WOULD HAVE LET THEM MAKE THAT PROMISE, HE WOULD HAVE KNOWN THEY WOULDN'T BE ABLE TO BE HERE. HE DID FULLY REFUND MY MONEY IMMEDIATELY.

THEIR PRICES ON NEW APPLIANCES ARE COMPETITIVE WITH LARGER OUTLETS, BUT THEY ALSO PROVIDE OUTSTANDING SERVICE AND HAVE A VERY RELIABLE REPAIR DEPARTMENT.