Rockware Interactive Technologies

Website Design & Development, Computer Repair

About us

We have extensive experience in the IT industry, with all facets of operations, so we have a unique ability to see a client through, from concept to finish. Website design and development expertise, combined with programming and administration expertise, make us an excellent choice for the business on a budget. We have worked with several different types of businesses, and understand that each industry has it’s own set of unique needs. Rockware IT is here to meet each and every one of those needs, with top quality production, without over the top pricing. Contact us today, and we’ll give you a professional estimate for your desired project, absolutely FREE.

Business highlights

17 years of trusted experience
Emergency Services Offered

Services we offer

Web Development Custom Web Programming WordPress Development Custom WP Themes & PlugIns Graphic Design Website Maintenance Content Management Web Scraping Virus/Mal-Ware Removal Pharma Hack(SPAM) Removal/Cleaning Security Hardening Database Cleaning Perl Development Systems Administration Technical Tutorials Technical Writing Custom Software Data Recovery Domain/Hosting Account Management Domain Registration & Hosting

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes


Accepted payment methods

American Express
Discover
Financing Available
MasterCard
PayPal
Visa

Reviews

1.01 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
0%
4
0%
3
0%
2
0%
1
100%


Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Showing 1-1 of 1 reviews

Beverly C.
03/2015
1.0
web designers
  + -1 more
I provided this company with all the necessary information in order to do the redesign such as logins, etc. I was given a completion date of the work which was to be on Feb 9th. I was also to receive a design mock up with the new look on (I believe, lost track) Jan 26th. On the 27th I receive an email that she had a long weekend and had to push back the mock up until the 29th of Jan. On Jan 31st when I still hadn't heard back from her I emailed her again. Received more excuses and she told me tomorrow I will give you a new date for the mock up. Finally on Feb 2nd I received an email telling me I would receive the mock up on the 4th of Feb. Again, on the 4th I heard nothing from her and had to email again. I asked her if she just didn't have time to do my job, she responded with lots of excuses and apologies and promised to get it done by the weekend, which would have been Feb 7th or 8th. Didn't hear from her again until the 9th of Feb telling me she was almost done and she would send them over that night or the next day. Again, never heard from her until Feb 11th, which at that point she told me my design would go live on the following Monday. This upset me because I haven't seen one single image of how my new site would look and now it is about to go live. I told her that I was very frustrated and felt she hadn't done anything she said she was going to do in the time frame she was going to do it in. On the 13th I gave her 30 days from the date of payment, which was Feb 15th or I would file a claim against her with paypal, to deliver a mock up. I filed the complaint with paypal but Rockware begged me to let her complete the job and promised to stick to a strict schedule of events to guarantee I would receive my website redesign. I was to have received the first mock up on Feb 20th, this was the first of the renegotiated timeframe. I never received anything, she won?t deliver any work and I believe she fraudulently stole my money with the intent to never do my website. I have filed complaints with the local BBB & IC 3 Internet fraud division. I am also in the process of filing a lawsuit against the company.
Description of Work: Contracted the company to redesign my website. Agreed to terms and sent half the money for the job.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$700

Response from Rockware Interactive Technologies
Hello Angie's List Readers, My name is Nicole Edwards, founder & owner of RockwareIT. Unfortunately, this client decided to end our contract in the midst of the agreement, which we honored. We did however, take payment for the time & hours worked up until that point, out of the initial deposit, per the terms of our agreement, which the client specifically agreed to before we began work (our terms & conditions: http://rockwareit.com/terms-conditions/). After reviewing the situation, I do have to stand by that decision; as a small company, it is extremely imperative that we are paid for the time we work. It is however, extremely important to us that all of our clients leave satisfied, believing that we went above & beyond to extend exceptional service, which is always our goal. I have tried on numerous occasions to personally offer both finishing the original contract the client cancelled, at a significant discount (half price), as well as offer free services for another situation of the client's choosing, equal to the amount paid ($350.00). These offers were unfortunately rejected. It is extremely unfortunate that the situation stands as it is, as dissatisfaction is never an acceptable end to a client request, regardless of the situation. We've treated this as both a learning experience and an opportunity to improve our client satisfaction policies, as we are always open to improving our company as we grow. We feel that this is the best any business can do in a situation such as this one. We invite Angie's List Members to visit our website, at http://rockwareit.com/client-testimonials/, as well as our Elance profile, at https://www.elance.com/s/rockware-tech/, where we have a history of great customer service and follow-through. We further invite anyone who would like to, to give us a call, or visit our website today and see for themselves! :-D

    Contact information

    1907 Winters Park Drive, Atlanta, GA 30360

    www.RockwareIT.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 8:00 PM
    Tuesday:
    8:00 AM - 8:00 PM
    Wednesday:
    8:00 AM - 8:00 PM
    Thursday:
    8:00 AM - 8:00 PM
    Friday:
    8:00 AM - 8:00 PM
    Saturday:
    Closed

    Licensing

    Bonded

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Website Design & Development,
    Computer Repair

    FAQ

    Rockware Interactive Technologies is currently rated 1 overall out of 5.

    Sunday: Closed

    Monday: 8:00 AM - 8:00 PM

    Tuesday: 8:00 AM - 8:00 PM

    Wednesday: 8:00 AM - 8:00 PM

    Thursday: 8:00 AM - 8:00 PM

    Friday: 8:00 AM - 8:00 PM

    Saturday: Closed

    Rockware Interactive Technologies accepts the following forms of payment: American Express,Discover,Financing Available,MasterCard,PayPal,Visa
    Yes, Rockware Interactive Technologies offers free project estimates.
    No, Rockware Interactive Technologies does not offer eco-friendly accreditations.
    No, Rockware Interactive Technologies does not offer a senior discount.
    Yes, Rockware Interactive Technologies offers emergency services.
    Yes, Rockware Interactive Technologies offers warranties.
    Rockware Interactive Technologies offers the following services: Web Development Custom Web Programming WordPress Development Custom WP Themes & PlugIns Graphic Design Website Maintenance Content Management Web Scraping Virus/Mal-Ware Removal Pharma Hack(SPAM) Removal/Cleaning Security Hardening Database Cleaning Perl Development Systems Administration Technical Tutorials Technical Writing Custom Software Data Recovery Domain/Hosting Account Management Domain Registration & Hosting

    Contact information

    1907 Winters Park Drive, Atlanta, GA 30360

    www.RockwareIT.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 8:00 PM
    Tuesday:
    8:00 AM - 8:00 PM
    Wednesday:
    8:00 AM - 8:00 PM
    Thursday:
    8:00 AM - 8:00 PM
    Friday:
    8:00 AM - 8:00 PM
    Saturday:
    Closed