Rick's Creative Home Improvement

One month and half ago Rick (Owner ) came to my rental property and added a retainer wall he was paid for the work. He also was supposed to do some additional work building out a porch and placing a roof over the porch. He was paid half of the money in advance ($3K) to do that work and told me he would start the job the next day. Since then, I have been trying to reach Rick, and he has not responded to my phone calls, voicemails, or text. I did, however, call him one day and must have accidentally answered the phone, and when he heard it was my voice, he immediately said he would call me back and that he had problems with his phone, the reason he hasn’t called back. This was two weeks ago, and I have not returned the call and texted him daily. He has done a lot of work in the past for me, and it seems strange that he would take me for my money and leave his tools at my rental property. Lessoned learn although you have a good business relationship with someone, they can still take you out for your money. My recommendations would be I wouldn’t recommend him.

The contractor, Rick, was prompt, polite, and seemed knowledgeble of the work needing done when he came by to give the estimate to remodel our basement. He came on a Thursday. I did not hear from him, so the following Tuesday I called and asked if he was going to send us the estimate. He told me that he had everything ready, and we scheduled to meet later that day - no call, no show. I called him again to make sure nothing happened. He said that he had forgotten and we scheduled another meeting that Thursday - again no call, no show. By this time I figured he was not interested in doing the job, or was just not organized. My mom wanted to give him another chance because she liked him and wanted him to do the work, so she called him and scheduled another appointment to get the estimate - once again no call, no show. I can undestand if you have a lot going on, or if you are just not interested in doing the job, but to be this careless deserves an "F."

They did what they promised and kept their schedule with me. They also kept their contact with me and they actually exceeded my expectations. They went beyond what they were supposed to do. They were very responsive and made sure to explain what they were going to do, how they were going to do, and then they went ahead and did it.

After Rick punctually showed up to look at my project, I thought our working relationship had lots of promise. However, it quickly went downhill from there. The quote was not given when he promised. His price for labor, once provided, was very reasonable for the project, so I hired him and we mutually agreed on a start and finish date. On the morning he was supposed to start, I called him to find out when he would arrive. He then told me that he should've called yesterday, but he will not be able to start for a few days because of another project taking longer. He then told me would call me back in an hour to make arrangements, and he never did. For the next few days, I emailed, texted and called him with voice mails and never got a response from anyone. I hired another contractor who seems to be working out quite well. Do not hire this guy. Very unprofessional and non-responsive.

Mr. Rick started out doing good work and was at my home every day. He started working on the basement in March 2013. Mr. Rick was about 80% complete when I last heard from him in June. We have tried to call him for weeks and have not heard from him. What has disappointed me even more, after trying to contact him several times, I explained to him the seriousness of my Mother-in- law's illness, after explaining that to him, via a voicemail, he did not return my call. He also left a pile of trash in my yard and he left trash on my deck. This job was quoted to be complete in 6 weeks. I gave him 8 weeks, and 5 months later and he had not completed the job. I see that he did the same thing to someone back in January.

Rick provided the scope of the project to me via a contract. He would update me on the progress of the project in a timely manner. I paid for all the supplies, new tub, sink, faucets, plumbing. He started on a Monday and finished up that Sunday. It was quite an involved project removing the old concrete set tile around the bath tub and walls of the bathroom. He installed a new faucet for the tub, vanity, shut offs for the vanity. He installed new drywall and moldings around the door and window.

They were on time and were prompt for our appointment. If they could not make it on time they called me back. I had bids from three companies and I am going to decide which company to choose. Their demeanor and customer skills were fine. Their price was reasonable.

He was very good and I had no problems with him at all. He came out and gave me an estimate after which he got his staff out and told me exactly what to do. He left the work while he had someone else to check on the work. He was great and I had no problems at all. I would call back him to work for me anytime.

After half of the work was performed and had been paid for in full, this contractor never returned to the property to complete the agreed upon work. We tried to work with Mr. Murray for 2 months before we had to hire someone else to complete the work. Do not use this contractor.

My overall experience with them was okay. Everything was fine.

The water heater was still leaking the next day, he did additional repairs after calling someone for advice. I was very happy to see that he was not afraid to ask for assistance in a situation as deemed necessary. He does excellent work and I plan to use him again in the near future.

It was a straightforward job but the effort and attention to detail was exceptional! I have given his contact information to many friends and neighbors and will be calling on the company again myself.

Rick was FABULOUS and super professional. He arrived when he said he would, worked hard all day and was a pure pleasure to do business with. We'll be redoing the rest of the kitchen i the coming months and Rick will be our go-to-guy!

Great!

From start to finish I was pleased with his work, his professionalism and punctuality.